EgyptAir

EgyptAir is the flag carrier of Egypt. The airline is based at Cairo International Airport, its main hub.

Telephone
Customer service : 1-718-751-4850
Customer service : (718) 751-4850
Email
Mailing address
90 Broad Street, Suite 501
New York, NY 10004
Website
egyptair.com/en/Pages/default.aspx

What you need to know about EgyptAir

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with EgyptAir

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

EgyptAir customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jessica OKeefe
Director of Sales
Secondary
Tarek Adawy
Chief Executive U.S. and Canada
Secondary
Ramadan Tantawey
Customer Service Manager
Chief Executive
Ahmed Adel
Chief Executive
Chief Executive
Captain Ahmed Adel
Chairman and CEO

Frequently asked questions about EgyptAir

You can reach Egyptair’s U.S. call center at (212) 581-5600.
Contact Egyptair customer service via email at customeraff@egyptair.com.
The cancellation fee for Egyptair varies depending on your ticket type and fare rules. To avoid any confusion, it is recommended to review the specific terms and conditions associated with your booking.
Yes, alcoholic beverages are offered on Egyptair flights.
Flight date changes typically incur fees. Specific rules and fees are based on your ticket type. Please review your fare rules or contact Egyptair for more precise information.
Egyptair strictly enforces hand luggage regulations to ensure the safety and comfort of all passengers.
Egyptair provides Wi-Fi on select flights depending on the aircraft and route. You can check for availability during the booking process or by contacting customer service.
For international flights, Egyptair typically allows one checked bag and one carry-on bag per passenger. Specific allowances may vary based on your ticket class and route.
Submit your complaint using the online complaint form.

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