EgyptAir is the flag carrier of Egypt. The airline is based at Cairo International Airport, its main hub.
How to reach a person at EgyptAir
Customer service: (718) 751-4850
EgyptAir Responsiveness rating
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What you need to know about EgyptAir
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with EgyptAir
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.EgyptAir’s mailing address
90 Broad Street
Suite 501
New York, NY 10004
EgyptAir’s executive customer service contacts
Primary Contact
Jessica OKeefe
Director of Sales
90 Broad Street
Suite 501
New York, NY 10004
j.okeefe@egyptairnyc.com
Secondary Contact
Tarek Adawy
Chief Executive U.S. and Canada
90 Broad Street
Suite 501
New York, NY 10004
t.adawy@egyptairnyc.com
Ramadan Tantawey
Customer Service Manager
90 Broad Street
Suite 501
New York, NY 10004
ramadan_tantawey@egyptair.com
Chief Executive
Captain Ahmed Adel
Chairman and CEO
90 Broad Street
Suite 501
New York, NY 10004
Ahmed_Adel@egyptair.com
Frequently asked questions about EgyptAir
You can reach Egyptair’s U.S. call center at (212) 581-5600.
Contact Egyptair customer service via email at customeraff@egyptair.com.
The cancellation fee for Egyptair varies depending on your ticket type and fare rules. To avoid any confusion, it is recommended to review the specific terms and conditions associated with your booking.
Yes, alcoholic beverages are offered on Egyptair flights.
Flight date changes typically incur fees. Specific rules and fees are based on your ticket type. Please review your fare rules or contact Egyptair for more precise information.
Egyptair strictly enforces hand luggage regulations to ensure the safety and comfort of all passengers.
Egyptair provides Wi-Fi on select flights depending on the aircraft and route. You can check for availability during the booking process or by contacting customer service.
For international flights, Egyptair typically allows one checked bag and one carry-on bag per passenger. Specific allowances may vary based on your ticket class and route.
Submit your complaint using the online complaint form.
How to get professional help with your EgyptAir problem
If you need help with EgyptAir, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.