E-Z Rent-A-Car Customer Service Contact Support Via Phone Email Exec Contacts

E-Z Rent-A-Car is a small but growing car rental company based in Orlando. It’s known for low prices, but mind the fees and vigilant damage claims. It is owned by Advantage Rent a Car.

Responsiveness rating

3/5

E-Z Rent-A-Car often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about E-Z Rent-A-Car

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with E-Z Rent-A-Car

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

2003 McCoy Road Suite A
Orlando, FL 32809
https://www.e-zrentacar.com/

Phone Contacts

Main: (407) 674-1006 or (407) 674-1028
Customer Service: (407) 352-3131
Toll Free: (800) 277-5171

Fax(407) 438-1096 or (888) 400-2285

Email Contacts

[email protected]
[email protected]
[email protected]

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Naomi Cantera
Voice of the Customer Department Manager
2003 McCoy Road Suite A
Orlando, FL 32809
[email protected]

Secondary Contact
James Sutton
Senior Director Of Operations at Advantage & EZ Rent A Car
2003 McCoy Road Suite A
Orlando, FL 32809
[email protected]

Paul Hemmert
Senior Vice President of Operations at AEZ Rent a Ca
2003 McCoy Road Suite A
Orlando, FL 32809
[email protected]

Chief Executive
Scott Davido
CEO & President, Advantage Rent A Car
2003 McCoy Road Suite A
Orlando, FL 32809
[email protected]

What others have to say about E-Z Rent-A-Car

BBB files indicate that this business has a pattern of complaints. Specifically, consumers have reported receiving charges for toll packages they opted out of a the time of rental. Consumers have also reported they have received charges regarding cracked windshields or damages of a vehicle they have rented that does not apply to them or the car they were in possession of. Consumers have reported vehicles were not made available to them at time of rental after making a reservation.

Before complaining to BBB the company has requested emailing [email protected], or call (407) 888-0519.