E-Z Rent-A-Car Customer Service Contacts

E-Z Rent-A-Car is a car rental company based in Orlando. It is owned by Advantage Rent a Car.

How to reach a person at E-Z Rent-A-Car

Customer service:  (407) 352-3131

Toll-free: (800) 277-5171

E-Z Rent-A-Car Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about E-Z Rent-A-Car

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with E-Z Rent-A-Car

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

E-Z Rent-A-Car mailing address

2003 McCoy Road Suite A
Orlando, FL 32809

E-Z Rent-A-Car social media channels

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E-Z Rent-A-Car executive customer service contacts

Primary Contact
Naomi Cantera
Voice of the Customer Department Manager
2003 McCoy Road Suite A
Orlando, FL 32809
naomi.cantera@advantage.com

Secondary Contact
James Sutton
Senior Director Of Operations
2003 McCoy Road Suite A
Orlando, FL 32809
james.sutton@advantage.com

Paul Hemmert
Senior Vice President of Operations
2003 McCoy Road Suite A
Orlando, FL 32809
phemmert@aezrac.com

Chief Executive
Scott Davido
2003 McCoy Road Suite A
Orlando, FL 32809
scott.davido@advantage.com

Frequently asked questions about E-Z Rent-A-Car

What is E-Z Rent-A-Car known for?

It’s known for low prices, but mind the fees and vigilant damage claims.

What does others have to say about E-Z Rent-A-Car?

Consumers have reported receiving charges for toll packages they opted out of at the time of rental. Consumers have also reported receiving charges regarding cracked windshields or damages to a vehicle they have rented that do not apply to them or the car they were in possession of. Consumers have reported vehicles were not made available to them at the time of rental after making a reservation.

Should you contact the BBB directly with your complaint about E-Z Rent-A-Car?

Before complaining to the BBB, the company has requested that customers email vocteam@advantage.com or call (407) 888-0519.

How can I contact the marketing department?

How can I contact E-Z Rent-A-Car customer service?

What are the requirements to rent a car from E-Z Rent-A-Car?

The requirements to rent a car include:

  • A valid driver’s license.
  • Being at least 21 years old (age requirements may vary by location).
  • A major credit card in the renter’s name for the security deposit.

What types of vehicles does E-Z Rent-A-Car offer?

E-Z Rent-A-Car offers a variety of vehicles including:

  • Economy, compact, and mid-size cars.
  • Full-size and luxury cars.
  • SUVs and minivans.
  • Trucks and specialty vehicles.

How to get professional help with your E-Z Rent-A-Car problem

If you need help with E-Z Rent-A-Car, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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