e.l.f. Cosmetics is a beauty brand that sells makeup, skin care products, and beauty tools. It markets itself as cruelty-free and vegan.
What you need to know about e.l.f. Cosmetics
- e.l.f. Cosmetics’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with e.l.f. Cosmetics with our insider guide or through our executive contacts.
- e.l.f. Cosmetics’s customer service policies are standard. Here are our frequently asked questions about e.l.f. Cosmetics.
e.l.f. Cosmetics customer service response times
e.l.f. Cosmetics customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Live chat | Response time: e.l.f. Cosmetics live chat support is located at the bottom right-hand corner of the website. It is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available Monday to Thursday 9:30 a.m. to 5:30 p.m. Eastern time, Friday 9:30 a.m. to 3 p.m. Eastern time. |
Phone support | Response time: Phone inquiries typically take 1 to 30 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Availability: Phone support is available Monday to Thursday 9:30 a.m. to 5:30 p.m. Eastern time, Friday 9:30 a.m. to 3 p.m. Eastern time. Phone number: Customers can contact e.l.f. Cosmetics at (212) 239-1530. |
Email support | Response time: Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact e.l.f. Cosmetics at elfcare@elfcosmetics.com, though it’s always best to use the “contact us” section on e.l.f. Cosmetics’s website for the most accurate and up-to-date contact information. |
Social media | Response time: e.l.f. Cosmetics is active on social media platforms such as Instagram, Facebook, and X. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with e.l.f. Cosmetics
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
e.l.f. Cosmetics mailing address
570 10th Street
Oakland, CA 94607
e.l.f. Cosmetics executive customer service contacts
Primary Contact
Brigitte Barron
Senior Director, Global CRM & Customer Growth
570 10th Street
Oakland, CA 94607
bbarron@elfcosmetics.com
Kevin Stapp
Vice President, People
570 10th Street
Oakland, CA 94607
kstapp@elfcosmetics.com
Secondary Contact
Scott Milsten
Senior Vice President, General Counsel & Chief People Officer
570 10th Street
Oakland, CA 94607
smilsten@elfcosmetics.com
Chief Executive
Tarang Amin
570 10th Street
Oakland, CA 94607
tamin@elfcosmetics.com
Nicole Reyes
Executive Assistant to Chief Executive Officer
570 10th Street
Oakland, CA 94607
nreyes@elfcosmetics.com
Who owns e.l.f. Cosmetics?
e.l.f. Cosmetics, founded in 2004 by Joseph Shamah and Scott Vincent Borba, is owned by e.l.f. Beauty, Inc
Who is the Chief financial officer of e.l.f. Cosmetics?
The Chief Financial Officer (CFO) of e.l.f. Beauty is Mandy Fields, who has held the position since April 2019.
What other brands does e.l.f. Cosmetics own?
e.l.f. Beauty’s brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, Keys Soulcare, Well People, and Naturium.
How to get professional help with your e.l.f. Cosmetics problem
If you need help with e.l.f. Cosmetics, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.