e.l.f. Cosmetics Customer Service Contacts

e.l.f. Cosmetics is a beauty brand that sells makeup, skin care products, and beauty tools. It markets itself as cruelty-free and vegan.

How to reach a person at e.l.f. Cosmetics

Customer service: (212) 239-1530

e.l.f. Cosmetics Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate e.l.f. Cosmetics

What you need to know about e.l.f. Cosmetics

e.l.f. Cosmetics customer service response times

e.l.f. Cosmetics customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Live chatResponse time: e.l.f. Cosmetics live chat support is located at the bottom right-hand corner of the website. It is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available Monday to Thursday 9:30 a.m. to 5:30 p.m. Eastern time, Friday 9:30 a.m. to 3 p.m. Eastern time.  
Phone supportResponse time: Phone inquiries typically take 1 to 30 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests.
Availability: Phone support is available Monday to Thursday 9:30 a.m. to 5:30 p.m. Eastern time, Friday 9:30 a.m. to 3 p.m. Eastern time. Phone number: Customers can contact e.l.f. Cosmetics at (212) 239-1530.  
Email supportResponse time: Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact e.l.f. Cosmetics at elfcare@elfcosmetics.com, though it’s always best to use the “contact us” section on e.l.f. Cosmetics’s website for the most accurate and up-to-date contact information.  
Social mediaResponse time: e.l.f. Cosmetics is active on social media platforms such as Instagram, Facebook, and X. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity.

How to resolve a problem with e.l.f. Cosmetics

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

e.l.f. Cosmetics mailing address

570 10th Street
Oakland, CA 94607

e.l.f. Cosmetics loyalty program

The e.l.f. Cosmetics Beauty Squad is a loyalty program under which members earn points for purchases and other activities. These points can be redeemed for discounts, exclusive products, or other benefits. The program includes occasional promotions, early access to new releases, and offers like free shipping for new members and bonus points upon signing up.

e.l.f. Cosmetics social media channels

X


e.l.f. Cosmetics executive customer service contacts

Primary Contact
Brigitte Barron
Senior Director, Global CRM & Customer Growth
570 10th Street
Oakland, CA 94607
bbarron@elfcosmetics.com

LinkedIn

Kevin Stapp
Vice President, People
570 10th Street
Oakland, CA 94607
kstapp@elfcosmetics.com

LinkedIn

Secondary Contact
Scott Milsten
Senior Vice President, General Counsel & Chief People Officer
570 10th Street
Oakland, CA 94607
smilsten@elfcosmetics.com

LinkedIn

Chief Executive
Tarang Amin
570 10th Street
Oakland, CA 94607
tamin@elfcosmetics.com

LinkedIn

Nicole Reyes
Executive Assistant to Chief Executive Officer
570 10th Street
Oakland, CA 94607
nreyes@elfcosmetics.com

LinkedIn

e.l.f. Cosmetics customer service policies

How does e.l.f. Cosmetics protect my personal data?

e.l.f. Cosmetics collects personal data to process transactions, fulfill customer requests, and improve their services. This includes using personal information for personalized experiences and targeted offers. It claims to implement administrative, technical, and physical safeguards to protect data from unauthorized access, loss, or misuse, though no system guarantees complete security.

The company retains personal data as long as necessary for the purposes outlined in its Privacy Notice and to comply with legal obligations. Once the data is no longer needed, it states that they are deleted or anonymized. Depending on the user’s location, e.l.f. Cosmetics provides options to access, correct, or delete personal information.

What is e.l.f. Cosmetics return and refund policy?

Customers can return products within 30 days of purchase. Returned items must be unused, undamaged, and in its original packaging with tags and receipt. Refunds are processed to the original payment method within 15 days of receiving the returned item. Discounted items are final and cannot be returned or exchanged.

What are e.l.f. Cosmetics terms of use?

e.l.f. Cosmetics’ Terms of Use outline the conditions for accessing and using its websites and mobile applications. By using its platforms, you agree to comply with these terms, which include provisions on user conduct, intellectual property rights, and limitations of liability. Notably, for U.S. visitors, the terms contain a class action waiver and an arbitration provision, requiring individual arbitration for disputes, thereby waiving the right to a judge or jury trial and prohibiting class or representative actions. Users have the option to opt out of arbitration and/or the class action waiver as detailed in the terms.

How do I track my e.l.f. Cosmetics order?

To track your e.l.f. Cosmetics order, follow these steps:

  • Log in: Visit the e.l.f. Cosmetics website and sign in to your account.
  • Access order history: After logging in, navigate to the “My Account” section. Here, you’ll find your order history, including the most recent orders.
  • View order details: Select the specific order you wish to track to view its current status and any available tracking information.
Frequently asked questions about e.l.f. Cosmetics

Who owns e.l.f. Cosmetics?

e.l.f. Cosmetics, founded in 2004 by Joseph Shamah and Scott Vincent Borba, is owned by e.l.f. Beauty, Inc

Who is the Chief financial officer of e.l.f. Cosmetics?

The Chief Financial Officer (CFO) of e.l.f. Beauty is Mandy Fields, who has held the position since April 2019.

What other brands does e.l.f. Cosmetics own?

e.l.f. Beauty’s brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, Keys Soulcare, Well People, and Naturium.

How to get professional help with your e.l.f. Cosmetics problem

If you need help with e.l.f. Cosmetics, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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