e.l.f. Cosmetics

e.l.f. Cosmetics is a beauty brand that sells makeup, skin care products, and beauty tools. It markets itself as cruelty-free and vegan.

Telephone
Customer service : (212) 239-1530
Email
Mailing address
570 10th Street
Oakland, CA 94607
Website
elfcosmetics.com

What you need to know about e.l.f. Cosmetics

How to resolve a problem with e.l.f. Cosmetics

Try self-service first

Use our proven resolution methods, or e.l.f. Cosmetics’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does e.l.f. Cosmetics respond?

Live chat
e.l.f. Cosmetics live chat support is located at the bottom right-hand corner of the website. It is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available Monday to Thursday 9:30 a.m. to 5:30 p.m. Eastern time, Friday 9:30 a.m. to 3 p.m. Eastern time.  
Phone support
Phone inquiries typically take 1 to 30 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests.Availability: Phone support is available Monday to Thursday 9:30 a.m. to 5:30 p.m. Eastern time, Friday 9:30 a.m. to 3 p.m. Eastern time. Phone number: Customers can contact e.l.f. Cosmetics at (212) 239-1530.  
Email support
Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact e.l.f. Cosmetics at elfcare@elfcosmetics.com, though it's always best to use the "contact us" section on e.l.f. Cosmetics's website for the most accurate and up-to-date contact information.  
Social media
e.l.f. Cosmetics is active on social media platforms such as Instagram, Facebook, and X. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity.
Verified contacts

e.l.f. Cosmetics customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Brigitte Barron
Senior Director, Global CRM and Customer Growth
Secondary
Kevin Stapp
Vice President, People
Secondary
Scott Milsten
Senior Vice President, General Counsel and Chief People Officer
Chief Executive
Tarang Amin
Chief Executive
Chief Executive
Nicole Reyes
Executive Assistant to Chief Executive Officer

e.l.f. Cosmetics customer service policies

e.l.f. Cosmetics collects personal data to process transactions, fulfill customer requests, and improve their services. This includes using personal information for personalized experiences and targeted offers. It claims to implement administrative, technical, and physical safeguards to protect data from unauthorized access, loss, or misuse, though no system guarantees complete security. The company retains personal data as long as necessary for the purposes outlined in its Privacy Notice and to comply with legal obligations. Once the data is no longer needed, it states that they are deleted or anonymized. Depending on the user’s location, e.l.f. Cosmetics provides options to access, correct, or delete personal information.

e.l.f. Cosmetics loyalty program

The e.l.f. Cosmetics Beauty Squad is a loyalty program under which members earn points for purchases and other activities. These points can be redeemed for discounts, exclusive products, or other benefits. The program includes occasional promotions, early access to new releases, and offers like free shipping for new members and bonus points upon signing up.

Frequently asked questions about e.l.f. Cosmetics

e.l.f. Cosmetics, founded in 2004 by Joseph Shamah and Scott Vincent Borba, is owned by e.l.f. Beauty, Inc
The Chief Financial Officer (CFO) of e.l.f. Beauty is Mandy Fields, who has held the position since April 2019.
e.l.f. Beauty's brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, Keys Soulcare, Well People, and Naturium.

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