Dunkin’ Donuts Customer Service Contacts

Dunkin’ Donuts is an American multinational coffee and doughnut company specializing in coffee beverages and baked goods.

How to reach a person at Dunkin’ Donuts

Dunkin' Donuts Responsiveness rating

rating
3/5

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What you need to know about Dunkin’ Donuts

Dunkin’ Donuts generally responds to customer service in a satisfactory manner.

Dunkin’ Donuts customer service response times

Phone support
(800) 859-5339
Customer service is available Monday through Friday from 7 a.m. to 7 p.m. Eastern time.
Email support
customerservice@dunkinbrands.com
Response typically within 24–48 hours.
Live chat supportAccessible via the Dunkin’ mobile app. Response times may vary based on inquiry complexity.
Social mediaActive on social media platforms such as Facebook, X, and Instagram. Responses are generally provided within 24 hours.
Help center/FAQVisit the Dunkin’ help center at dunkindonuts.com/help. Provides self-service options and answers to common questions.

How to resolve a problem with Dunkin’ Donuts

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Dunkin’ Donuts mailing address

130 Royall Street
Canton, MA 02021

Dunkin’ Donuts loyalty program

Dunkin’ Donuts’ loyalty program, called DD Perks, lets members earn points on purchases that can be redeemed for free drinks and offers.

Dunkin’ Donuts social media channels

X


Dunkin’ Donuts executive customer service contacts

Primary Contact
Karoline Romero
Customer Service Manager
130 Royall Street
Canton, MA 02021
Karoline.Romero@dunkinbrands.com

LinkedIn

Secondary Contact
Michael Wasserman
Customer Relations Coordinator
130 Royall Street
Canton, MA 02021
Michael.Wasserman@dunkinbrands.com

LinkedIn

Alternative Contact
Siraj Virani
President
130 Royall Street
Canton, MA 02021
Siraj.Virani@dunkinbrands.com

LinkedIn

Dunkin’ Donuts customer service policies

What is Dunkin' Donuts privacy policy?

Dunkin’ Donuts’ privacy policy, outlines how the company collects, uses, stores, and shares personal information. It details the types of data collected, including identifiers, payment information, and location data, and explains how this information is used for purposes such as processing orders, providing customer service, and marketing. The policy also discusses data sharing with service providers, affiliates, and in certain legal or business transactions. Additionally, it informs users of their rights to access, correct, or delete their personal information and provides guidance on how to exercise these rights.

What are Dunkin' Donuts terms of use?

Dunkin’ Donuts’ terms of use govern the use of its online services, including websites, mobile applications, loyalty programs, and other digital platforms. By accessing these services, users agree to comply with the terms outlined, which may include additional conditions specific to certain features or promotions. The company reserves the right to modify these terms at its discretion, and users are encouraged to review them periodically. Disputes arising from the use of these services are subject to arbitration, and users waive their right to a jury trial.

How can I order ahead on the Dunkin' app?

Download it from the App Store or Google Play, then tap ‘order’ or ‘guest order’ on the home screen, select a pickup location and method, customize your items, proceed to checkout, and pick up your order in-store, at the drive-thru, or curbside.

How can I cancel my order?

To cancel a Dunkin’ Donuts order, contact Dunkin’ consumer care at (800) 859-5339 or email customerservice@dunkinbrands.com. For more information, visit the Contact Us page. Note that cancellations may not be possible once an order is in progress.

Frequently asked questions about Dunkin' Donuts

Who owns Dunkin' Donuts?

Dunkin’ Donuts is owned by Inspire Brands, a private American restaurant company backed by Roark Capital Group. Inspire Brands acquired Dunkin’ Brands Group, (the parent company of Dunkin’ Donuts and Baskin-Robbins).

How can I contact Dunkin' Donuts customer service?

Call Dunkin’ Donuts at (800) 859-5339 or email customerservice@dunkinbrands.com.

When can I contact Dunkin' Donuts customer service?

Dunkin’ Donuts customer service is available Monday through Friday from 7 a.m. to 7 p.m. Eastern time.

How to get professional help with your Dunkin' Donuts problem

If you need help with Dunkin' Donuts, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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Elliott Report
Average rating:  
 1 reviews
 by Karen Lochte

Cant get thru on the help lines.
Ever. Tried to reload funds, no luck.