Dunkin' Donuts

Dunkin' Donuts is an American multinational coffee and doughnut company specializing in coffee beverages and baked goods.

Mailing address
130 Royall Street
Canton, MA 02021
Website
dunkindonuts.com

What you need to know about Dunkin' Donuts

Dunkin' handles most customer service by phone, weekdays from 7 a.m. to 7 p.m. Eastern, and through the contact form on its website. If that doesn't resolve your problem, our executive contacts go up to Scott Murphy, the president of the Dunkin' brand. Elliott Advocacy rates Dunkin's customer service responsiveness 3 out of 5.

How to resolve a problem with Dunkin' Donuts

Try self-service first

Use our proven resolution methods, or Dunkin' Donuts’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Dunkin' Donuts respond?

Phone support

(800) 859-5339 Customer service is available Monday through Friday from 7 a.m. to 7 p.m. Eastern time.

Email

customerservice@dunkinbrands.com Response typically within 24–48 hours.

Live chat support

Accessible via the Dunkin' mobile app. Response times may vary based on inquiry complexity.

Social media

Active on social media platforms such as Facebook, X, and Instagram. Responses are generally provided within 24 hours.

Help center/FAQ

Visit Dunkin's FAQ and contact page at dunkindonuts.com/contact-us. Provides self-service options and answers to common questions.

Verified contacts

Dunkin' Donuts customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Karoline Romero
Customer Service Manager
Primary
Scott Murphy
Dunkin' Brand President and Inspire Brands Chief Brand Officer
Secondary
Michael Wasserman
Customer Relations Coordinator

Dunkin' Donuts customer service policies

Dunkin' Donuts' terms of use govern the use of its online services, including websites, mobile applications, loyalty programs, and other digital platforms. By accessing these services, users agree to comply with the terms outlined, which may include additional conditions specific to certain features or promotions. The company reserves the right to modify these terms at its discretion, and users are encouraged to review them periodically. Disputes arising from the use of these services are subject to arbitration, and users waive their right to a jury trial.

Dunkin' Donuts loyalty program

Dunkin' Donuts' loyalty program, called Dunkin' Rewards, lets members earn points on qualifying purchases that can be redeemed for free food and drinks.

Frequently asked questions about Dunkin' Donuts

Dunkin' Donuts is owned by Inspire Brands, a private American restaurant company backed by Roark Capital Group. Inspire Brands acquired Dunkin' Brands Group, (the parent company of Dunkin' Donuts and Baskin-Robbins).
Call Dunkin' Donuts at (800) 859-5339 or email customerservice@dunkinbrands.com.
Dunkin' Donuts customer service is available Monday through Friday from 7 a.m. to 7 p.m. Eastern time.

Outdated info? Report it here