Dunkin’ Donuts is an American multinational coffee and doughnut company specializing in coffee beverages and baked goods.
What you need to know about Dunkin’ Donuts
Dunkin’ Donuts generally responds to customer service in a satisfactory manner.
- Dunkin’ Donuts’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Dunkin’ Donuts with our insider guide or through our executive contacts.
- Dunkin’ Donuts’ customer service policies are standard. Here are our frequently asked questions about Dunkin’ Donuts.
Dunkin’ Donuts customer service response times
| Phone support (800) 859-5339 | Customer service is available Monday through Friday from 7 a.m. to 7 p.m. Eastern time. |
| Email support customerservice@dunkinbrands.com | Response typically within 24–48 hours. |
| Live chat support | Accessible via the Dunkin’ mobile app. Response times may vary based on inquiry complexity. |
| Social media | Active on social media platforms such as Facebook, X, and Instagram. Responses are generally provided within 24 hours. |
| Help center/FAQ | Visit the Dunkin’ help center at dunkindonuts.com/help. Provides self-service options and answers to common questions. |
How to resolve a problem with Dunkin’ Donuts
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Dunkin’ Donuts mailing address
130 Royall Street
Canton, MA 02021
Dunkin’ Donuts executive customer service contacts
Primary Contact
Karoline Romero
Customer Service Manager
130 Royall Street
Canton, MA 02021
Karoline.Romero@dunkinbrands.com
Secondary Contact
Michael Wasserman
Customer Relations Coordinator
130 Royall Street
Canton, MA 02021
Michael.Wasserman@dunkinbrands.com
Alternative Contact
Siraj Virani
President
130 Royall Street
Canton, MA 02021
Siraj.Virani@dunkinbrands.com
Who owns Dunkin' Donuts?
Dunkin’ Donuts is owned by Inspire Brands, a private American restaurant company backed by Roark Capital Group. Inspire Brands acquired Dunkin’ Brands Group, (the parent company of Dunkin’ Donuts and Baskin-Robbins).
How can I contact Dunkin' Donuts customer service?
Call Dunkin’ Donuts at (800) 859-5339 or email customerservice@dunkinbrands.com.
When can I contact Dunkin' Donuts customer service?
Dunkin’ Donuts customer service is available Monday through Friday from 7 a.m. to 7 p.m. Eastern time.
How to get professional help with your Dunkin' Donuts problem
If you need help with Dunkin' Donuts, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.



