Dollar General Customer Service Contacts

Dollar General is a discount retail chain that offers a variety of everyday products, including groceries, household items, and personal care goods, at low prices.

How to reach a person at Dollar General

Dollar General Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Dollar General

What you need to know about Dollar General

Dollar General generally responds to customer service in a satisfactory manner.

Dollar General customer service response times

Dollar General’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone support Dollar General does not offer phone support.
Email support
digitalcare@dollargeneral.com
 Response times are typically within 1-2 business days.
Live chat supportDollar General does not currently offer live chat support on the website, but it does have an online contact form.
Social mediaDollar General is active on platforms such as Facebook and X. You can usually expect a response within 1 to 2 business days, depending on the volume of messages.
Help center/FAQVisit the FAQ section on the Dollar General website, where some common questions are addressed.

How to resolve a problem with Dollar General

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Dollar General mailing address

100 Mission Ridge
Goodlettsville, TN 37072

Dollar General loyalty program

Dollar General has a loyalty program called the DG Rewards program. It allows customers to earn points on qualifying purchases, which can later be redeemed for discounts.

Dollar General social media channels

X


Dollar General executive customer service contacts

Primary Contact
Amy Bellemare
Customer Service Manager
100 Mission Ridge
Goodlettsville, TN 37072
Amy.Bellemare@dollargeneral.com

LinkedIn

Secondary Contact
Jeff Owen
COO
100 Mission Ridge
Goodlettsville, TN 37072
Jeff.Owen@dollargeneral.com

LinkedIn

Chief Executive
Todd Vasos
100 Mission Ridge
Goodlettsville, TN 37072
todd.vasos@dollargeneral.com

LinkedIn

Dollar General customer service policies

What is Dollar General's privacy policy?

Dollar General’s privacy policy outlines that the company collects personal information, such as contact details and payment information, to process transactions, provide services, and improve customer experience. The company may share this data with third-party service providers for operations like order fulfillment and marketing. Dollar General uses security measures to protect personal data and allows users to manage their preferences regarding marketing communications.

What are Dollar General's terms and conditions?

Dollar General’s terms and conditions outline the rules for using their website and services, including restrictions on misuse, intellectual property rights, and customer responsibilities. By using the site, customers agree to comply with these terms, including limitations of liability, privacy practices, and the company’s right to modify or update terms at any time. The terms also cover aspects related to order processing, shipping, returns, and refunds.

How can I track my shipping?

Visit this link for information on tracking your order through FedEx, the delivery service used by Dollar General for many shipments.

How do I cancel my order?

Visit this link for detailed instructions on how to request an order cancellation or assistance with any issues.

Frequently asked questions about Dollar General

How can I contact Dollar General customer service?

Email Dollar General customer service at digitalcare@dollargeneral.com.

Does Dollar General have an online contact form?

Yes, you can find Dollar General’s online contact form here.

How to get professional help with your Dollar General problem

If you need help with Dollar General, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

What do you think of Dollar General?

Submit your review
1
2
3
4
5
Submit
     
Cancel

Create your own review

Elliott Report
Average rating:  
 7 reviews
 by Thomas DeCastro

To the ignorant employee at the Zion road Egg Harbor Township store (you know who you are) The next time you call out someone in front of all your customers for smelling like weed make sure they're not someone fighting cancer for the last two years. You are a vile and ignorant person. You don't deserve a star but i can't submit this without one. That shows how arrogant your company is.

 by Linda

I have been mistreated so many times at the Dollar General in Mesquite, Nevada. A cashier with 4 inch nails yelled at me and never greets on 12/7/25 simply because I thought she charged me twice for the same item. I was polite and asked her if she charged me twice. She said, "I know what I am doing." Then she turned the.reguster screen towards me very aggressively and then started speaking Spanish in a loud voice. I left and told her goodbye.

 by TeresaAnn Vise

The store in Kushler,Alabama #15053,,has the worst people employed now.In 4 years I have seen several employees come &go at this store and I have had p conflicts with 3 managers.

 by Scott Perry

Your Marmet store has constantly suffered for over a year now. The employees there don’t give a shit about the store or the customers. $8+$8+$3.50+$3 does not compute to $27.66 plus I had an $8 dollar off digital coupon. The girl working today at 2 basically said tough shit so I walked out. Family dollar and Walmart from now on. Besides your prices are higher than both stores anyway. Hopefully other people will follow and you’ll decline eventually. Pathetic!!!!!

 by Lisa

I have lived in Weatherford, OK since 1997. Weatherford is a busy college town with many shoppers that frequent the Dollar General Store. Over the years the store has just continued to decline. The flooring, shelving, lighting, windows, basically the entire store is old and dirty. They only have one working register and the employees tend to smoke outside at the store entry and are not well presented when they are inside the store. Western Oklahoma in general has some very nice, clean, and well organized Dollar General stores. I feel it is so unfortunate that Weatherford does not have a store that is of the same caliber as those around us. I have no doubt the sales would double at this location if updates were to happen.

Page 1 of 2:
«
 
 
1
2
 
»
 

Related Posts