Dollar General Customer Service Contacts

Dollar General is a discount retail chain that offers a variety of everyday products, including groceries, household items, and personal care goods, at low prices.

How to reach a person at Dollar General

Dollar General Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Dollar General

What you need to know about Dollar General

Dollar General generally responds to customer service in a satisfactory manner.

Dollar General customer service response times

Dollar General’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone support Dollar General does not offer phone support.
Email support
digitalcare@dollargeneral.com
 Response times are typically within 1-2 business days.
Live chat supportDollar General does not currently offer live chat support on the website, but it does have an online contact form.
Social mediaDollar General is active on platforms such as Facebook and X. You can usually expect a response within 1 to 2 business days, depending on the volume of messages.
Help center/FAQVisit the FAQ section on the Dollar General website, where some common questions are addressed.

How to resolve a problem with Dollar General

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Dollar General mailing address

100 Mission Ridge
Goodlettsville, TN 37072

Dollar General loyalty program

Dollar General has a loyalty program called the DG Rewards program. It allows customers to earn points on qualifying purchases, which can later be redeemed for discounts.

Dollar General social media channels

X


Dollar General executive customer service contacts

Primary Contact
Amy Bellemare
Customer Service Manager
100 Mission Ridge
Goodlettsville, TN 37072
Amy.Bellemare@dollargeneral.com

LinkedIn

Secondary Contact
Jeff Owen
COO
100 Mission Ridge
Goodlettsville, TN 37072
Jeff.Owen@dollargeneral.com

LinkedIn

Chief Executive
Todd Vasos
100 Mission Ridge
Goodlettsville, TN 37072
todd.vasos@dollargeneral.com

LinkedIn

Dollar General customer service policies

What is Dollar General's privacy policy?

Dollar General’s privacy policy outlines that the company collects personal information, such as contact details and payment information, to process transactions, provide services, and improve customer experience. The company may share this data with third-party service providers for operations like order fulfillment and marketing. Dollar General uses security measures to protect personal data and allows users to manage their preferences regarding marketing communications.

What are Dollar General's terms and conditions?

Dollar General’s terms and conditions outline the rules for using their website and services, including restrictions on misuse, intellectual property rights, and customer responsibilities. By using the site, customers agree to comply with these terms, including limitations of liability, privacy practices, and the company’s right to modify or update terms at any time. The terms also cover aspects related to order processing, shipping, returns, and refunds.

How can I track my shipping?

Visit this link for information on tracking your order through FedEx, the delivery service used by Dollar General for many shipments.

How do I cancel my order?

Visit this link for detailed instructions on how to request an order cancellation or assistance with any issues.

Frequently asked questions about Dollar General

How can I contact Dollar General customer service?

Email Dollar General customer service at digitalcare@dollargeneral.com.

Does Dollar General have an online contact form?

Yes, you can find Dollar General’s online contact form here.

How to get professional help with your Dollar General problem

If you need help with Dollar General, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

What do you think of Dollar General?

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Elliott Report
Average rating:  
 24 reviews
 by jason Russell

the worthless worker was the rudest person I have ever met and should not be in customer service. who ever shops at this store, address is 818 e 4th st pueblo co 81001 should never shop there tell they fire her.

 by Pete case

The store employees at cove Arkansas including the store manager smoke right outside the front door. The entrance right in front of the store which is very rude to the customers not only that they smoke right next to the propane cage Right on the handicap ramp in front of the store.
The store manager and the rest of the employees all park in the front of the store for the duration of their shift which customers could park there but they hasve to walk further because they're taking parking spot where handicapped people should be parking.
Also a safety concern is that the propane cage is too close to the entrance of the store which is a hazard which makes it worse when they set out and smoke in front of it.
The employees of this store, that are trained by the store manager Stephanie Case are nothing but rude.
There are plenty of customers that would confirm this.
The store manager also falsified financial documents on a daily basis by keeping a bag of money at the store so when the register is over at the end of the shift they will take the overage and put it into the bag and save it and when the register has shortage they take cash from the bag to make the register count come out correct.
Sounds illegal to me and pretty shady but then again most of the folks at work at Dollar general at cove Arkansas or shady. But they had a good teacher the store manager which teaches them how to cut corners and walk the razor's edge between legal and illegal. Not to mention that all of the keyholders that I know of our own dope. I thought keyholders were supposed to take drug test. There's one employee that I know for sure stands out in front of the store and smoke a THC vape while the employee is at work.
I have also witnessed first-hand someone that has been accused of stealing from the store and when the store manager was confronted face to face and was proven wrong after watching video. The store manager never apologized to the man for falsely accusing him. Never one time did the words I'm sorry or I apologize come out of her mouth she is arrogate self-centered avoided that will not to take accountability for nothing once she is wrong.
Bottom line cove Dollar general that's nothing but go downhill for The last 5 years. The store is nothing but s*** because of the employees in the store manager. Stay out of there.

 by Penny Everhart

The manager at store 7818 Janitza is very rude this store I would rate A 1 because they never open two lanes when there is a long line even though there is people on the floor also asked this manager with help getting a two leader off top shelve she was ch8chatting with a vender blew me off waited for her to come over never did got a broom got it my self went to check out she was over eating an ice cream still talking with vender I told her thanks for the help just ignored me they just hire anyone and never checks on there stores

 by Joseph

Dollar general markets are great.

 by Ed

I'm going several Dollar generals but the one in Newington Georgia the baskets that you took the food in is about as nasty as they can be the floor is always nasty the stores always clutter we can't get around sometimes I drive 15-20 miles out the way to go to a cleaner Dollar general

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