Dollar General

Dollar General is a discount retail chain that offers a variety of everyday products, including groceries, household items, and personal care goods, at low prices.

Mailing address
100 Mission Ridge
Goodlettsville, TN 37072
Website
dollargeneral.com

What you need to know about Dollar General

Dollar General generally responds to customer service in a satisfactory manner.

How to resolve a problem with Dollar General

Try self-service first

Use our proven resolution methods, or Dollar General’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Dollar General respond?

Phone support

 Dollar General does not offer phone support.

Email support

digitalcare@dollargeneral.com Response times are typically within 1-2 business days.

Live chat support

Dollar General does not currently offer live chat support on the website, but it does have an online contact form.

Social media

Dollar General is active on platforms such as Facebook and X. You can usually expect a response within 1 to 2 business days, depending on the volume of messages.

Help center/FAQ

Visit the FAQ section on the Dollar General website, where some common questions are addressed.

Verified contacts

Dollar General customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Amy Bellemare
Customer Service Manager
Secondary
Jeff Owen
COO
Chief Executive
Todd Vasos

Dollar General customer service policies

Dollar General's terms and conditions outline the rules for using their website and services, including restrictions on misuse, intellectual property rights, and customer responsibilities. By using the site, customers agree to comply with these terms, including limitations of liability, privacy practices, and the company’s right to modify or update terms at any time. The terms also cover aspects related to order processing, shipping, returns, and refunds.

Dollar General loyalty program

Dollar General has a loyalty program called the DG Rewards program. It allows customers to earn points on qualifying purchases, which can later be redeemed for discounts.

Frequently asked questions about Dollar General

Email Dollar General customer service at digitalcare@dollargeneral.com.
Yes, you can find Dollar General's online contact form here.

Outdated info? Report it here