Dollar General is a discount retail chain that offers a variety of everyday products, including groceries, household items, and personal care goods, at low prices.
Dollar General Responsiveness rating
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What you need to know about Dollar General
Dollar General generally responds to customer service in a satisfactory manner.
- Dollar General’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Dollar General with our insider guide or through our executive contacts.
- Dollar General’s customer service policies are standard. Here are our frequently asked questions about Dollar General.
Dollar General customer service response times
Dollar General’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Dollar General does not offer phone support. |
| Email support digitalcare@dollargeneral.com | Response times are typically within 1-2 business days. |
| Live chat support | Dollar General does not currently offer live chat support on the website, but it does have an online contact form. |
| Social media | Dollar General is active on platforms such as Facebook and X. You can usually expect a response within 1 to 2 business days, depending on the volume of messages. |
| Help center/FAQ | Visit the FAQ section on the Dollar General website, where some common questions are addressed. |
How to resolve a problem with Dollar General
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Dollar General mailing address
100 Mission Ridge
Goodlettsville, TN 37072
Dollar General executive customer service contacts
Primary Contact
Amy Bellemare
Customer Service Manager
100 Mission Ridge
Goodlettsville, TN 37072
Amy.Bellemare@dollargeneral.com
Secondary Contact
Jeff Owen
COO
100 Mission Ridge
Goodlettsville, TN 37072
Jeff.Owen@dollargeneral.com
Chief Executive
Todd Vasos
100 Mission Ridge
Goodlettsville, TN 37072
todd.vasos@dollargeneral.com
How can I contact Dollar General customer service?
Email Dollar General customer service at digitalcare@dollargeneral.com.
Does Dollar General have an online contact form?
Yes, you can find Dollar General’s online contact form here.
How to get professional help with your Dollar General problem
If you need help with Dollar General, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
