The Disney Vacation Club is a vacation timeshare program owned and operated by Disney Vacation Development, a Walt Disney Parks and Resorts subsidiary of The Walt Disney Company.
We get few complaints about Disney Vacation Club. Here's a rare case where it promised to assist with the second reservation but failed to follow through.
How to resolve a problem with Disney Vacation Club
Yes, Disney Vacation Club does offer an online contact form. You can access it on the contact us page of the Disney Vacation Club website. Just remember, you'll need to be signed in to your Disney account to use the chat feature.
Monday to Friday, 9 a.m. to 9 p.m.; Saturday and Sunday, 9 a.m. to 7 p.m. (all times Eastern).
Disney Vacation Club points are used to book accommodations at Disney Vacation Club resorts. The number of points required depends on the resort, room type, and time of year. Points can be banked, borrowed, or transferred to provide flexibility in planning vacations.
Yes, Disney Vacation Club points can be used at non-Disney resorts through the Disney Collection and the Concierge Collection, as well as through partnerships with other vacation clubs and exchange programs like RCI.
Reservations can be made online through the Disney Vacation Club Member website, by phone with customer service at (800) 500-3990, or via the Disney Vacation Club mobile app. You’ll need your membership details and point balance to book.
Disney Vacation Club members can book stays at the home resort up to 11 months in advance and at other Disney Vacation Club resorts up to 7 months in advance.
Yes, reservations can be canceled or modified online or by contacting customer service at (800) 500-3990. Cancellation policies vary, so check the specific terms for your reservation.
If you encounter any issues with your reservation, contact Disney Vacation Club customer service at (800) 500-3990 immediately. They can assist with modifications, cancellations, and resolving any problems.
Banking and borrowing points can be done online through the Disney Vacation Club Member website or by contacting customer service at (800) 500-3990. Banking points extends their use by a year, while borrowing allows you to use points from the next year.
Unused points can be banked for future use, but if they are not banked, they will expire at the end of their use year. Make sure to manage your points to avoid losing them.
Yes, Disney Vacation Club points can be transferred to another Disney Vacation Club member. Contact customer service at (800) 500-3990 to arrange a point transfer.
Yes, Disney Vacation Club offers travel insurance options for members. Details and coverage options can be found on the Disney Vacation Club Member website or by contacting customer service at (800) 500-3990.
Yes, Disney Vacation Club members can use their points to book Disney Cruise Line vacations. Point requirements and availability can be found on the Disney Vacation Club Member website.
Yes, financing options are available for purchasing Disney Vacation Club points directly from Disney. Contact Disney Vacation Club sales for more information on financing terms and conditions.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published November 4, 2016. Updated June 27, 2024.
