The Disney Vacation Club is a vacation timeshare program owned and operated by Disney Vacation Development, a Walt Disney Parks and Resorts subsidiary of The Walt Disney Company.
Disney Vacation Club Responsiveness rating
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What you need to know about Disney Vacation Club
We get few complaints about Disney Vacation Club. Here’s a rare case where it promised to assist with the second reservation but failed to follow through.
How to resolve a problem with Disney Vacation Club
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Disney Vacation Club mailing address
1851 Community Drive
Lake Buena Vista, FL 32830
Disney Vacation Club executive customer service contacts
Primary Contact
Sharon Sakaske
Vice President Member Experience
1851 Community Drive
Lake Buena Vista, FL 32830
shannon.sakaske@disney.com
(407) 566-3131
Nancy Irvine, administrative assistant: (407) 566-3201, nancy.irvine@disney.com
Secondary Contact
Leigh Nieman
Director of Member Experience
1851 Community Drive
Lake Buena Vista, FL 32830
leigh.n.nieman@disney.com
(407) 566-3108
Also try Maricela Lopez, administrative assistant: (407) 566-3288, marcela.b.lopez@disney.com or
Ken Potrock
SVP/GM Vacation Club
1851 Community Drive
Lake Buena Vista, FL 32830
ken.potrock@disney.com
Lena Adabody, administrative assistant, (407) 566-3830, lena.adabody@disney.com
How can I contact Disney Vacation Club customer service?
Call (800) 500-3990.
Does Disney Vacation Club have an online contact form?
Yes, Disney Vacation Club does offer an online contact form. You can access it on the contact us page of the Disney Vacation Club website. Just remember, you’ll need to be signed in to your Disney account to use the chat feature.
When can I contact Disney Vacation Club customer service?
Monday to Friday, 9 a.m. to 9 p.m.; Saturday and Sunday, 9 a.m. to 7 p.m. (all times Eastern).
How can I contact the Disney Vacation Club member administration department?
When is the Disney Vacation Club member administration department available?
Monday to Friday, 9 a.m. to 5 p.m. Eastern time.
How do Disney Vacation Club points work?
Disney Vacation Club points are used to book accommodations at Disney Vacation Club resorts. The number of points required depends on the resort, room type, and time of year. Points can be banked, borrowed, or transferred to provide flexibility in planning vacations.
Can I use my Disney Vacation Club points at non-Disney resorts?
Yes, Disney Vacation Club points can be used at non-Disney resorts through the Disney Collection and the Concierge Collection, as well as through partnerships with other vacation clubs and exchange programs like RCI.
How can I make a reservation using my Disney Vacation Club points?
Reservations can be made online through the Disney Vacation Club Member website, by phone with customer service at (800) 500-3990, or via the Disney Vacation Club mobile app. You’ll need your membership details and point balance to book.
What is the booking window for Disney Vacation Club reservations?
Disney Vacation Club members can book stays at the home resort up to 11 months in advance and at other Disney Vacation Club resorts up to 7 months in advance.
Can I cancel or modify my Disney Vacation Club reservation?
Yes, reservations can be canceled or modified online or by contacting customer service at (800) 500-3990. Cancellation policies vary, so check the specific terms for your reservation.
What should I do if I encounter an issue with my reservation?
If you encounter any issues with your reservation, contact Disney Vacation Club customer service at (800) 500-3990 immediately. They can assist with modifications, cancellations, and resolving any problems.
How can I bank or borrow Disney Vacation Club points?
Banking and borrowing points can be done online through the Disney Vacation Club Member website or by contacting customer service at (800) 500-3990. Banking points extends their use by a year, while borrowing allows you to use points from the next year.
What happens if I don’t use my points?
Unused points can be banked for future use, but if they are not banked, they will expire at the end of their use year. Make sure to manage your points to avoid losing them.
Can I transfer my Disney Vacation Club points to another member?
Yes, Disney Vacation Club points can be transferred to another Disney Vacation Club member. Contact customer service at (800) 500-3990 to arrange a point transfer.
Does Disney Vacation Club offer travel insurance?
Yes, Disney Vacation Club offers travel insurance options for members. Details and coverage options can be found on the Disney Vacation Club Member website or by contacting customer service at (800) 500-3990.
Can Disney Vacation Club members book cruises using points?
Yes, Disney Vacation Club members can use their points to book Disney Cruise Line vacations. Point requirements and availability can be found on the Disney Vacation Club Member website.
Are there any financing options available for purchasing Disney Vacation Club points?
Yes, financing options are available for purchasing Disney Vacation Club points directly from Disney. Contact Disney Vacation Club sales for more information on financing terms and conditions.
How to get professional help with your Disney Vacation Club problem
If you need help with Disney Vacation Club, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
