Disney Vacation Club Customer Service Contacts

The Disney Vacation Club is a vacation timeshare program owned and operated by Disney Vacation Development, a Walt Disney Parks and Resorts subsidiary of The Walt Disney Company.

How to reach a person at Disney Vacation Club

Toll Free: (800) 500-3990

Disney Vacation Club Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Disney Vacation Club

We get few complaints about Disney Vacation Club. Here’s a rare case where it promised to assist with the second reservation but failed to follow through.

How to resolve a problem with Disney Vacation Club

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Disney Vacation Club mailing address

1851 Community Drive
Lake Buena Vista, FL 32830

Disney Vacation Club social media channels


Disney Vacation Club executive customer service contacts

Primary Contact
Sharon Sasaske
Vice President Member Experience
[email protected]
(407) 566-3131

Nancy Irvine, administrative assistant, (407) 566-3201[email protected]

Secondary Contact
Leigh Nieman
Director of Member Experience
[email protected]
(407) 566-3108

Also try Maricela Lopez, administrative assistant, (407) 566-3288, [email protected] or

Ken Potrock
SVP/GM Vacation Club
[email protected]

Lena Adabody, administrative assistant, (407) 566-3830, [email protected]

Frequently asked questions about Disney Vacation Club

How can I contact Disney Vacation Club customer service?

Does Disney Vacation Club have an online contact form?

Yes, Disney Vacation Club does offer an online contact form. You can access it on the contact us page of the Disney Vacation Club website. Just remember, you’ll need to be signed in to your Disney account to use the chat feature.

When can I contact Disney Vacation Club customer service?

Monday to Friday, 9 a.m. to 9 p.m.; Saturday and Sunday, 9 a.m. to 7 p.m. (all times Eastern).

How can I contact the Disney Vacation Club member administration department?

When is the Disney Vacation Club member administration department available?

Monday to Friday, 9 a.m. to 5 p.m. Eastern time.

How to get professional help with your Disney Vacation Club problem

If you need help with Disney Vacation Club, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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