Disney Vacation Club Customer Service Contacts

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The Disney Vacation Club is a vacation timeshare program owned and operated by Disney Vacation Development, Inc., a subsidiary of Walt Disney Parks and Resorts, a unit of The Walt Disney Company.

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What you need to know about Disney Vacation Club

We get few complaints about Disney Vacation Club. It promised to assist with the second reservation but failed to follow through.

How to resolve a problem with Disney Vacation Club

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.


1390 Celebration Boulevard
Celebration, FL 34747

Phone Contacts

Main: (407) 566-3000
Toll Free: (800) 500-3990

Email Contacts



Social Media Contacts


Executive Contacts

Primary Contact
Sharon Sasaske
VP member Experience
1390 Celebration Boulevard
Celebration, FL 34747
(407) 566-3131
[email protected]

Nancy Irvine, administrative assistant, (407) 566-3201, [email protected]

Secondary Contact
Leigh Nieman
Director of member experience
1390 Celebration Boulevard
Celebration, FL 34747
(407) 566-3108
[email protected]

Maricela Lopez, administrative assistant, (407) 566-3288, [email protected]

Ken Potrock
SVP/GM Vacation club
1390 Celebration Boulevard
Celebration, FL 34747
(407) 566-3830
[email protected]

Lena Adabody, administrative assistant, (407) 566-3830, [email protected]

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