Discover

Discover is a credit card brand and payments network that is part of Capital One, based in McLean, Va.

Telephone
Customer Service : (800) 347-2683
Headquarters
1680 Capital One Drive
McLean, VA 22102
Mailing address
Capital One, PO Box 71083
Charlotte, NC 28272-1083
Website
discover.com

What you need to know about Discover

We receive relatively few complaints about Discover. The most common problems are with disputes. Check out our guide to credit card disputes for strategies on handling a chargeback.

How to resolve a problem with Discover

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Discover respond?

Phone support
No response time confirmed on the website. Call (800) 347-2683.
Email support
No response time confirmed on the website. Email executiveoffices@discover.com.
Live chat support
Must be logged in to initiate a live chat. Live chat support is available 24/7.
Social media
Communication can be slow depending on the volume of issues; available via X, Instagram, LinkedIn, and Facebook

Access Discover's social media accounts here.
Help center/FAQ
The FAQ is available online and in the Discover app.
Verified contacts

Discover customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Clint Morley
Vice President of Customer Service

Discover loyalty program

Discover offers a built-in cash back rewards program across its credit cards, with no annual fee. Cardholders earn 5% cash back on rotating quarterly categories (up to $1,500 in spending each quarter when activated) and 1% on all other purchases. A standout feature is the first-year cash back match, where Discover doubles all the cash back earned at the end of the first year. For travelers, the Discover it Miles card earns unlimited 1.5x miles on all purchases, which you can redeem as a statement credit for airfare, hotels and other travel.

Frequently asked questions about Discover

You can contact Discover directly by calling customer service at 1-800-DISCOVER, or (800) 347-2683. You can also log in at its official website to use live chat.
Discover is part of Capital One, which is headquartered at 1680 Capital One Drive, McLean, VA 22102. Riverwoods, Illinois, was Discover’s former headquarters.
Discover does not provide a WhatsApp number for customer service. It primarily offers support via phone, online chat, and through its website.
While specific Discover email addresses are not publicly disclosed for customer inquiries, employee email addresses generally follow the format of firstnamelastname@discover.com.
Discover is part of Capital One. Discover Financial Services merged into Capital One in May 2025.
To file a complaint with Discover, you can contact its customer service via phone at 1-800-DISCOVER, or (800) 347-2683; use the secure message feature on its online account portal; or send a letter to its customer service address. You can also submit complaints through its official website.
Discover is part of Capital One, whose chair and CEO is Richard Fairbank.
To check your Discover card balance online, simply log in to your Discover account via the website or mobile app. Once logged in, navigate to the "Account Overview" section where you'll find your current balance, available credit, and recent transactions. You can also set up notifications to stay updated on your balance.
If you notice fraudulent activity on your Discover account, it's important to report it immediately. You can contact Discover's customer service team by calling the number on the back of your card or by visiting the Discover website for support. Additionally, you can report suspicious transactions through your online account or Discover mobile app. Discover offers 24/7 fraud monitoring and will guide you through the process of disputing unauthorized charges, ensuring your account is secure and your information is protected.
To apply for a Discover credit card online, visit the official Discover website and select the credit card that best fits your needs. Discover offers a variety of credit cards, including cashback, travel, and student cards. Once you've chosen your card, click on the "Apply Now" button to begin the online application process. You'll need to provide personal information, such as your name, address, and income, to complete the application. Discover's online application process is fast, secure, and easy to follow, giving you a seamless experience when applying for a Discover credit card.
Discover credit cards come with a wide range of benefits, including cashback rewards, no annual fee, and special introductory offers. With many Discover cards, you can earn cashback on everyday purchases, such as groceries, gas, and dining, with some cards offering rotating categories for even more savings. Discover also offers travel perks, like no foreign transaction fees and access to travel rewards. Additionally, cardholders enjoy 24/7 customer service, fraud protection, and the ability to track spending through the Discover mobile app. Whether you're looking for rewards, low interest rates, or travel benefits.
Discover credit cards offer a variety of rewards and cashback options that make them a great choice for cardholders looking to earn while they spend. With the Discover it Cashback card, you can earn 5% cashback on rotating categories each quarter like gas stations, restaurants, and online shopping, up to the quarterly maximum, and 1% on all other purchases. The Discover it® Miles card earns unlimited 1.5x miles on all purchases. Additionally, Discover matches all cashback earned in the first year for new cardholders, making it an even more rewarding option. You can redeem cashback rewards as a statement credit, direct deposit, gift cards, or even through Amazon.com purchases.
Managing your Discover account online or through the Discover mobile app is quick and easy. To get started, simply log in to your Discover account via the official website or download the Discover mobile app from the App Store or Google Play. Once logged in, you can view your credit card balance, make payments, track your rewards, and access account statements. The Discover app allows you to manage your account on-the-go, pay bills, set up automatic payments, and even activate or deactivate your card for added security. Additionally, Discover's online services provide helpful tools like fraud alerts and easy access to customer support.

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