Discover Customer Service Contacts

The Discover Card is a credit card issued primarily in the United States.

How to reach a person at Discover

Customer Service: (800) 347-2683

Toll Free: (800) 347-2683

International: (302) 328-3300

Discover Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Discover

We receive relatively few complaints about Discover. The most common problems are with disputes. Check out our guide to credit card disputes for strategies on handling a chargeback.

How to resolve a problem with Discover

Use the executive customer service contacts after you’ve exhausted the normal resolution channels. These executives are known to be quite responsive.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Discover mailing address

2500 Lake Cook Rd
Riverwoods, IL 60015

Discover social media channels

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Discover executive customer service contacts

Primary Contact
Dan Capozzi
Executive Vice President of Consumer Banking
2500 Lake Cook Rd
Riverwoods, IL 60015
dancapozzi@discover.com

LinkedIn

Secondary Contact
Keith Toney
Executive Vice President, President – Credit and Decision Management
2500 Lake Cook Rd
Riverwoods, IL 60015
keithtoney@discover.com

LinkedIn

Chief Executive
J. Michael Shepherd
2500 Lake Cook Rd
Riverwoods, IL 60015
michaelshepherd@discover.com

How do I contact Discover directly?

You can contact Discover directly by calling customer service at 1-800-DISCOVER, or (800) 347-2683. For general inquiries, you can also visit its official website and use the contact form or live chat feature.

Where is Discover's USA headquarters?

Discover’s USA headquarters is located in Riverwoods, Illinois. The address is:

Discover Financial Services

2500 Lake Cook Road

Riverwoods, IL 60015

What is the Discover WhatsApp number?

Discover does not provide a WhatsApp number for customer service. It primarily offers support via phone, online chat, and through its website.

What is the format for a Discover email address?

While specific Discover email addresses are not publicly disclosed for customer inquiries, employee email addresses generally follow the format of firstnamelastname@discover.com.

Who owns Discover?

Discover Financial Services is a publicly traded (i.e., shareholder-owned) company. The largest shareholders are typically institutional investors such as mutual funds and pension funds.

How do I complain to Discover?

To file a complaint with Discover, you can contact its customer service via phone at 1-800-DISCOVER, or (800) 347-2683; use the secure message feature on its online account portal; or send a letter to its customer service address. You can also submit complaints through its official website.

Who is the CEO of Discover?

The interim CEO of Discover Financial Services is J. Michael Shepherd.

How can I check my Discover card balance online?

To check your Discover card balance online, simply log in to your Discover account via the website or mobile app. Once logged in, navigate to the “Account Overview” section where you’ll find your current balance, available credit, and recent transactions. You can also set up notifications to stay updated on your balance.

How can I report fraudulent activity on my Discover account?

If you notice fraudulent activity on your Discover account, it’s important to report it immediately. You can contact Discover’s customer service team by calling the number on the back of your card or by visiting the Discover website for support. Additionally, you can report suspicious transactions through your online account or Discover mobile app. Discover offers 24/7 fraud monitoring and will guide you through the process of disputing unauthorized charges, ensuring your account is secure and your information is protected.

How can I apply for a Discover credit card online?

To apply for a Discover credit card online, visit the official Discover website and select the credit card that best fits your needs. Discover offers a variety of credit cards, including cashback, travel, and student cards. Once you’ve chosen your card, click on the “Apply Now” button to begin the online application process. You’ll need to provide personal information, such as your name, address, and income, to complete the application. Discover’s online application process is fast, secure, and easy to follow, giving you a seamless experience when applying for a Discover credit card.

What benefits does a Discover credit card offer to cardholders?

Discover credit cards come with a wide range of benefits, including cashback rewards, no annual fee, and special introductory offers. With many Discover cards, you can earn cashback on everyday purchases, such as groceries, gas, and dining, with some cards offering rotating categories for even more savings. Discover also offers travel perks, like no foreign transaction fees and access to travel rewards. Additionally, cardholders enjoy 24/7 customer service, fraud protection, and the ability to track spending through the Discover mobile app. Whether you’re looking for rewards, low interest rates, or travel benefits.

How to get professional help with your Discover problem

If you need help with Discover, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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