Dior is a French fashion house recognized for its luxury clothing, accessories, fragrances, and beauty products.
Dior Responsiveness rating
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What you need to know about Dior
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Dior
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Dior mailing address
19 East 57th Street
New York, NY 10022
Dior executive customer service contacts
Primary Contact
Jennifer Moon
President of Marketing Club
19 East 57th Street
New York, NY 10022
jennifer.moon@dior.com
Secondary Contact
Charlotte Holman Ros
President of Christian Dior Parfums in North America
19 East 57th Street
New York, NY 10022
charlotte.holmanros@dior.com
Chief Executive
Alexandra Winokur
19 East 57th Street
New York, NY 10022
alexandra.winokur@dior.com
Does Dior have an online contact form?
Yes, you can find the online contact form here.
How can I contact Dior customer service?
Call (800) 929-3467.
What is Dior headquarters' address in France?
30 Avenue Montaigne, 75008 Paris, France.
Where can I buy Dior products?
Dior products are available at Dior boutiques, high-end department stores, and online through the official website.
Can I track my Dior order?
Yes, you can track your Dior order using the tracking information provided in your order confirmation email or by logging into your account on the website.
What is Dior’s return policy?
Dior’s return policy typically allows returns within a specified period, usually 14 days, for items purchased online or in-store. Products must be in its original condition and packaging. Check the website for detailed return instructions and conditions.
How can I find a Dior boutique near me?
You can find a Dior boutique near you by using the store locator on the website.
Does Dior offer repair services for its products?
Dior offers repair services for its products. Contact customer service at (800) 929-3467 or visit a boutique for more information on how to proceed.
What is Dior’s policy on product authenticity?
Dior ensures that all products sold through the official channels are authentic. Be cautious of purchasing from unauthorized sellers or third-party websites.
How to get professional help with your Dior problem
If you need help with Dior, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.