Dior

Dior is a French fashion house recognized for its luxury clothing, accessories, fragrances, and beauty products.

Telephone
Main : (800) 929-3467
Mailing address
19 East 57th Street
New York, NY 10022
Website
dior.com/us

What you need to know about Dior

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Dior

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Dior customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jennifer Moon
President of Marketing Club
Secondary
Charlotte Holman Ros
President of Christian Dior Parfums in North America
Chief Executive
Alexandra Winokur

Frequently asked questions about Dior

Yes, you can find the online contact form here.
Call (800) 929-3467.
30 Avenue Montaigne, 75008 Paris, France.
Dior products are available at Dior boutiques, high-end department stores, and online through the official website.
Yes, you can track your Dior order using the tracking information provided in your order confirmation email or by logging into your account on the website.
Dior’s return policy typically allows returns within a specified period, usually 14 days, for items purchased online or in-store. Products must be in its original condition and packaging. Check the website for detailed return instructions and conditions.
You can find a Dior boutique near you by using the store locator on the website.
Dior offers repair services for its products. Contact customer service at (800) 929-3467 or visit a boutique for more information on how to proceed.
Dior ensures that all products sold through the official channels are authentic. Be cautious of purchasing from unauthorized sellers or third-party websites.

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