DHL Express is a division of the German logistics company Deutsche Post DHL.
DHL Express Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about DHL Express
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with DHL Express
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.DHL Express mailing address
1210 South Pine Island Road
Fourth Floor
Plantation, FL 33324
DHL Express’s executive customer service contacts
Primary Contact
Patrick Kelleher
CEO North America Supply Chain
1210 South Pine Island Road
Fourth Floor
Plantation, Florida 33324
patrick.kelleher@dhl.com@dhl.com
Chief Executive
Greg Hewitt
CEO, DHL Express U.S.
1210 South Pine Island Road
Fourth Floor
Plantation, Florida 33324
Greg.Hewitt@dhl.com
How can I contact DHL Express?
You can contact DHL Express customer service by calling (800) 225-5345 or visiting its website and using the contact form.
How do I speak to DHL customer service?
To speak to DHL customer service, call its hotline at (800) 225-5345. Follow the prompts to reach a customer service representative.
What happens if I miss my DHL delivery?
If you miss your DHL delivery, DHL will leave a notification with instructions on how to arrange for redelivery or pickup. You can also manage your delivery through the DHL website or app.
How to get professional help with your DHL Express problem
If you need help with DHL Express, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.