Dell Customer Service Contacts

Dell is an American privately owned multinational computer technology company based in Round Rock, Texas, that develops, sells, repairs and supports computers and related products and services.

Dell Responsiveness rating

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3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Dell

We receive a fair number of complaints about Dell. Here’s a case where a reader’s laptop broke after an update, and another one where the wireless Internet on a laptop won’t work.

How to resolve a problem with Dell

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Dell mailing address

1 Dell Way
Round Rock, TX 78682
https://www.dell.com/en-us

Dell social media channels

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Dell executive customer service contacts

Primary Contact
Bill Scannell
President Global Sales and Customer Service Operations
1 Dell Way
Round Rock, TX 78682
william_scannell@dell.com

Alternative email:  bill.scannell@dell.com

Jeffrey Clarke
Chief Operating Officer and Vice Chairman
1 Dell Way
Round Rock, TX 78682
jeff_clarke@dell.com

Chief Executive
Michael S. Dell
1 Dell Way
Round Rock, TX 78682
michael_dell@dell.com

Frequently asked questions about Dell

How can I contact Dell customer service?

Dell’s customer service support line is (877) 275-3355.

What are Dell’s customer service hours?

Dell’s customer service is available 24/7.

How do I cancel my Dell order?

To cancel your Dell order, follow these steps:

  1. Visit the Dell Order Support page.
  2. Provide your order number, Dell Purchase ID (DPID), or Purchase Order Number (PO).
  3. Click the “Find My Order” button.
  4. Choose “Request Cancellation” from the action menu.

Otherwise, contact Dell customer service for assistance.

How do I edit or change my Dell order?

To modify or change your Dell order, follow these steps:

  1. Before placing the order: Ensure that you have included everything you need in your order, as Dell cannot make any changes once the order has been submitted. If you need to place an additional order, contact a Dell sales representative at (800) 999-3355 or visit the Dell website.
  2. Online order status page: If your order is still within 24 months of the ship date, you can view and print your packing slip from the Dell Order Status page. Enter your order number and click on “View Packing Slip.”

Contact Dell Customer Service: If it is more than 24 months since your order’s ship date or you need more specific assistance, contact Dell customer service. They can guide you through the process and help you make necessary changes.

How do I request a return of a physical product?

To initiate the return process for a physical Dell product, follow these steps:

  1. Online Method:
    • Visit the Dell Order Status page.
    • Enter your order number.
    • Select “Return/Replace Items.”
    • Verify your identity and follow the instructions to submit your return.
    • Print the return label provided and package your device in its original packaging for pickup or take it to a local drop-off location.
    • Track your return online by visiting the Dell Order Status page, entering your order number, and selecting “View Details.” Your credit or refund will be issued after Dell receives and validates your authorized return
  2. Phone Assistance:
    • Call Dell customer service at (877) 275-3355.
    • Provide your order details and request assistance with the return process.

Remember to have your order number and relevant details ready for a smooth return experience!

How do I get a refund from Dell?

To obtain a refund from Dell, follow these steps:

  1. Visit Dell.com/orders and enter your order number.
  2. Select “Return/Replace Items.”
  3. Verify your identity and follow the instructions to submit your return.
  4. Print the return label and package your device in its original packaging for pickup or take it to a local drop-off location.
  5. Track your return online by going to Dell.com/orders, entering your order number, and selecting “View Details.”

Once Dell receives and validates your authorized return, they will issue your credit or refund. Keep in mind that shipping and handling fees or applicable restocking fees may reduce the refund amount.

If you have any specific issues related to your refund, you can also reach out to Dell’s Customer Care, by clicking here and starting a conversation or emailing. Provide the necessary information (email address, name, shipping address, and phone number) for investigation.

What is Dell’s customer service phone number for international customers?

For international customers seeking Dell USA’s customer service, here are the steps to get assistance:

  1. Visit the Dell International Support Services page.
  2. Select the country where you are staying or traveling.
  3. Enter your service tag number.
  4. Choose “International Support” to access phone options specific to the country you’re in.

Remember to provide relevant details during the call; the Dell support team will guide you through the process.

How do I file a complaint with Dell customer service?

To file a complaint with Dell customer service, you have a few options:

  1. Phone Contact:
    • For issues related to home and home office products, call (888) 676-1302.
    • For purchases, upgrades, accessories, and replacement parts, dial (800) 357-3355.
  2. Online Channels:
    • Visit the Dell Contact Us page to explore various support options.
    • Click the Chat option to initiate a live chat with a Dell expert.
    • You can also check your order status, invoices and contact support online.

Remember to provide specific details about your complaint, and Dell’s customer service team will assist you accordingly.

How to get professional help with your Dell problem

If you need help with Dell, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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