Daimler Trucks North America Customer Service Contacts

Formerly Freightliner Corporation, Daimler Trucks North America is a wholly owned subsidiary of the German Daimler AG.

How to reach a person at Daimler Trucks North America

Daimler Trucks North America Responsiveness rating


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What you need to know about Daimler Trucks North America

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Daimler Trucks North America

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Daimler Trucks North America mailing address

4555 N. Channel Avenue
Portland, OR 97217

Daimler Trucks North America social media channels

Daimler Trucks North America executive customer service contacts

Primary Contact
Kristi Langdon
Head of Customer Experience
4555 N. Channel Avenue
Portland, OR 97217
[email protected]
(503) 745-6435

Corporate Headquarters

Daimler Truck North America
4555 N. Channel Ave.
Portland, OR 97217

Phone (503) 745.8000
Fax (503) 745.8921

Secondary Contacts
Jeff Allen
Senior Vice President of Production, Quality, and Specialty vehicles
4555 N. Channel Ave.
Portland, OR 97217
[email protected]

Chief Executive
Roger Nielsen
President and CEO
4555 N. Channel Avenue
Portland, OR 97217
[email protected]

Frequently asked questions about Daimler Trucks North America

The corporate headquarters for DTNA is located at 4555 N. Channel Ave., Portland, OR 97217.

You can contact DTNA through their Customer Assistance Center:

  • Phone: (800) 385-4357
  • You can also submit an online request through their contact form.

The Daimler Trucks North America customer service office hours are as follows:

  • Technical Support:
    • Phone: (855) 639-8680
    • Email: [email protected]
    • Regular coverage hours: 5:00 a.m. – 5:00 p.m. (Pacific time), Monday – Friday (Coverage hours may vary due to holidays, etc.).

Daimler Trucks North America does not currently offer live chat support. However, you can reach out to their customer assistance center by phone at (800) 385.4357 or submit an online request through their contact form. If you have specific technical concerns, their Technical Support is available from 5:00 a.m. to 5:00 p.m. (Pacific time), Monday to Friday

Vehicle Purchase or Lease Contracts:

For contracts related to purchasing or leasing Daimler Trucks North America vehicles (e.g., Freightliner or Western Star trucks), the cancellation process depends on the terms outlined in the contract.

  • Carefully review the contract to understand cancellation clauses, penalties, and procedures.
  • Typically, contact the Daimler Trucks North America dealership or financial services provider (if applicable) to initiate the cancellation process.
  • Prepare relevant details such as the contract number, vehicle information, and reasons for cancellation.

How to get professional help with your Daimler Trucks North America problem

If you need help with Daimler Trucks North America, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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