Daimler Trucks North America, formerly Freightliner Corporation, is a wholly owned subsidiary of the German company Daimler AG.
How to reach a person at Daimler Trucks North America
Main: (503) 745-8000
Customer Service: (800) 385-4357
Fax: (503) 745-8921
Daimler Trucks North America Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Daimler Trucks North America
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Daimler Trucks North America
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Daimler Trucks North America mailing address
4555 N. Channel Avenue
Portland, OR 97217
Daimler Trucks North America social media channels
Daimler Trucks North America executive customer service contacts
Primary Contact
Kristi Langdon
Head of Customer Experience
4555 N. Channel Avenue
Portland, OR 97217
Kristi.Langdon@daimler.com
(503) 745-6435
Corporate Headquarters
Daimler Truck North America
4555 N. Channel Ave.
Portland, OR 97217
Secondary Contacts
Jeff Allen
Senior Vice President of Production, Quality, and Specialty Vehicles
4555 N. Channel Ave.
Portland, OR 97217
Jeff.Allen@daimler.com
Chief Executive
Roger Nielsen
President and CEO
4555 N. Channel Avenue
Portland, OR 97217
Roger.Nielsen@daimler.com
Where is Daimler Trucks North America headquartered?
The corporate headquarters is at 4555 N. Channel Ave., Portland, OR 97217.
How can I get in touch with Daimler Trucks North America?
What are Daimler Trucks North America’s technical support hours?
The Daimler Trucks North America customer service office hours are as follows:
- Technical support:
- Phone: (855) 639-8680
- Email: softwaresupport@daimlertruck.com
- Regular coverage hours: 5 a.m. – 5 p.m. Pacific time, Monday – Friday (Coverage hours may vary due to holidays, etc.).
Does Daimler Trucks North America have live chat support?
Daimler Trucks North America does not currently offer live chat support. However, you can reach out to their customer assistance center by phone at (800) 385-4357 or submit an online request through its contact form. If you have specific technical concerns, their Technical Support is available from 5 a.m. to 5 p.m. Pacific time, Monday to Friday.
Where can I find a service center for my Daimler truck?
You can locate the nearest authorized service center by using the dealer locator tool on the website. Enter your location, and the tool will provide a list of service centers near you.
How do I obtain warranty information for my Daimler truck?
Warranty information can be found in your vehicle’s owner manual or by contacting your local dealer. You can also visit the website and navigate to the “Warranty” section for more details.
What should I do if my truck needs roadside assistance?
If your truck needs roadside assistance, call the 24/7 helpline at (800) 385-4357.
How can I stay updated on recalls for my Daimler truck?
To stay updated on recalls, you can visit the “Recalls” section on the website, where you can enter your vehicle identification number (VIN) to check for any open recalls. Additionally, DTNA will notify owners by mail if a vehicle is affected by a recall.
How to get professional help with your Daimler Trucks North America problem
If you need help with Daimler Trucks North America, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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