Daimler Trucks is a manufacturer of commercial vehicles, including trucks and buses. Daimler Truck North America is a subsidiary of Daimler Truck AG., operating in North America and producing vehicles under brands like Freightliner and Western Star.
How to reach a person at Daimler Trucks North America
Main: (503) 745-8000
Customer Service: (800) 385-4357
Daimler Trucks North America Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Daimler Trucks North America
Customer service with Daimler Trucks North America seems to be a mixed experience. Some people have had great interactions, highlighting quick and helpful responses, while others find the support to be unhelpful.
- Daimler Trucks North America’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Daimler Trucks North America with our insider guide or through our executive contacts.
- Daimler Trucks North America’s customer service policies are standard. Here are our frequently asked questions about Daimler Trucks North America.
Daimler Trucks North America customer service response times
Daimler Trucks North America’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Live chat | Daimler Trucks North America’s does not have live chat support. |
| Phone support | Response time: Phone inquiries typically take 1 to 10 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Monday through Wednesday is the best time to call, as the phone lines are less busy. On Thursday and Friday, wait times tend to be longer. Phone number: Customers can contact Daimler Trucks North America at (800) 385-4357. |
| Email support | Response times: You can expect a response within one to five business days. Daimler Trucks North America does not have a specific email address listed; however, it provides an online form you can fill out, and its customer support team will respond. |
| Social media | Response time: Daimler Trucks North America is not active on social media, but does have platforms like Instagram, Facebook, and Twitter. |
How to resolve a problem with Daimler Trucks North America
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Daimler Trucks North America mailing address
4555 N. Channel Avenue
Portland, OR 97217
Daimler Trucks North America loyalty program
Daimler Trucks North America is part of the Inner Circle Rewards loyalty program. To sign up, create an account on the Excelerator website by sending an email to Inner Circle Rewards at customersupport@getinnercirclerewards.com. Benefits include exclusive discounts and promotions on certain parts.
Daimler Trucks North America social media channels
Daimler Trucks North America executive customer service contacts
Primary Contact
James Baker
Director of Quality and Operational Excellence
4555 N. Channel Avenue
Portland, OR 97217
james@dtna.com
(503) 745-6435
Secondary Contacts
Jeff Allen
Senior Vice President of Production, Quality, and Specialty Vehicles
4555 N. Channel Ave.
Portland, OR 97217
jeff@dtna.com
Chief Executive
John O’Leary
4555 N. Channel Avenue
Portland, OR 97217
john@dtna.com
Sarah Reece
Executive Support to CEO
4555 N. Channel Avenue
Portland, OR 97217
sarah@dtna.com
Daimler Trucks North America customer service policies
How does Daimler Trucks North America protect my personal data?
Daimler Trucks North America safeguards your data with security measures and adheres to privacy laws, but acknowledges that no system is completely risk-free.
Daimler Trucks North America self-service links
Contact
Find ways to contact Daimler Trucks North America and obtain information about subsidiary brands. Scroll through the page until you find the brand you’re looking for. You’ll then have the option to search for locations or go directly to the brand’s website.
Careers
Find information about open positions. When you come across a job you’re interested in, click on it to view additional details about the position. To apply, click the “Apply” button at the top. You can then choose to apply with your resume, manually complete the application, use your previous application, or apply via LinkedIn.
Newsroom
Find a variety of articles about Daimler Trucks North America.
Blog
Find information about what Daimler Trucks North America is currently working on and what it aims to incorporate.
Where is Daimler Trucks North America headquartered?
The corporate headquarters is at 4555 N. Channel Ave., Portland, OR 97217.
How can I get in touch with Daimler Trucks North America?
What are Daimler Trucks North America’s technical support hours?
The Daimler Trucks North America customer service office hours are as follows:
- Technical support:
- Phone: (855) 639-8680
- Email: softwaresupport@daimlertruck.com
- Regular coverage hours: 5 a.m. – 5 p.m. Pacific time, Monday – Friday (Coverage hours may vary due to holidays, etc.).
Does Daimler Trucks North America have live chat support?
Daimler Trucks North America does not currently offer live chat support. However, you can reach out to their customer assistance center by phone at (800) 385-4357 or submit an online request through its contact form. If you have specific technical concerns, their Technical Support is available from 5 a.m. to 5 p.m. Pacific time, Monday to Friday.
Where can I find a service center for my Daimler truck?
You can locate the nearest authorized service center by using the dealer locator tool on the website. Enter your location, and the tool will provide a list of service centers near you.
How do I obtain warranty information for my Daimler truck?
Warranty information can be found in your vehicle’s owner manual or by contacting your local dealer. You can also visit the website and navigate to the “Warranty” section for more details.
What should I do if my truck needs roadside assistance?
If your truck needs roadside assistance, call the 24/7 helpline at (800) 385-4357.
How can I stay updated on recalls for my Daimler truck?
To stay updated on recalls, you can visit the “Recalls” section on the website, where you can enter your vehicle identification number (VIN) to check for any open recalls. Additionally, DTNA will notify owners by mail if a vehicle is affected by a recall.
How to get professional help with your Daimler Trucks North America problem
If you need help with Daimler Trucks North America, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.