Daimler Trucks North America

Daimler Trucks is a manufacturer of commercial vehicles, including trucks and buses. Daimler Truck North America is a subsidiary of Daimler Truck AG., operating in North America and producing vehicles under brands like Freightliner and Western Star.

Telephone
Main : (503) 745-8000
Customer Service : (800) 385-4357
Mailing address
4555 N. Channel Avenue
Portland, OR 97217
Website
daimler-trucksnorthamerica.com

What you need to know about Daimler Trucks North America

Customer service with Daimler Trucks North America seems to be a mixed experience. Some people have had great interactions, highlighting quick and helpful responses, while others find the support to be unhelpful.

How to resolve a problem with Daimler Trucks North America

Try self-service first

Use our proven resolution methods, or Daimler Trucks North America’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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How fast does Daimler Trucks North America respond?

Live chat
Daimler Trucks North America's does not have live chat support.  
Phone support
Phone inquiries typically take 1 to 10 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Monday through Wednesday is the best time to call, as the phone lines are less busy. On Thursday and Friday, wait times tend to be longer. Phone number: Customers can contact Daimler Trucks North America at (800) 385-4357.
Email support
You can expect a response within one to five business days. Daimler Trucks North America does not have a specific email address listed; however, it provides an online form you can fill out, and its customer support team will respond.
Social media
Daimler Trucks North America is not active on social media, but does have platforms like Instagram, Facebook, and Twitter.
Verified contacts

Daimler Trucks North America customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
James Baker
Director of Quality and Operational Excellence
(503) 745-6435
Secondary Contacts
Jeff Allen
Senior Vice President of Production, Quality, and Specialty Vehicles
Secondary
Sarah Reece
Executive Support to CEO
Chief Executive
John O’Leary
Chief Executive Officer
Chief Executive
John O'Leary

Daimler Trucks North America customer service policies

Daimler Trucks North America safeguards your data with security measures and adheres to privacy laws, but acknowledges that no system is completely risk-free.

Daimler Trucks North America loyalty program

Daimler Trucks North America is part of the Inner Circle Rewards loyalty program. To sign up, create an account on the Excelerator website by sending an email to Inner Circle Rewards at customersupport@getinnercirclerewards.com. Benefits include exclusive discounts and promotions on certain parts.

Frequently asked questions about Daimler Trucks North America

The corporate headquarters is at 4555 N. Channel Ave., Portland, OR 97217.
Contact DTNA through its Customer Assistance Center: Phone: (800) 385-4357 Online: contact form.
The Daimler Trucks North America customer service office hours are as follows:
Daimler Trucks North America does not currently offer live chat support. However, you can reach out to their customer assistance center by phone at (800) 385-4357 or submit an online request through its contact form. If you have specific technical concerns, their Technical Support is available from 5 a.m. to 5 p.m. Pacific time, Monday to Friday.
You can locate the nearest authorized service center by using the dealer locator tool on the website. Enter your location, and the tool will provide a list of service centers near you.
Warranty information can be found in your vehicle's owner manual or by contacting your local dealer. You can also visit the website and navigate to the "Warranty" section for more details.
If your truck needs roadside assistance, call the 24/7 helpline at  (800) 385-4357.
To stay updated on recalls, you can visit the "Recalls" section on the website, where you can enter your vehicle identification number (VIN) to check for any open recalls. Additionally, DTNA will notify owners by mail if a vehicle is affected by a recall.

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