Crystal Cruises Customer Service Contact Support Via Phone Email Exec Contacts

Crystal Cruise Lines, most commonly referred to as Crystal Cruises, is a luxury cruise line headquartered in Los Angeles. Its parent company is Genting, which is based in Hong Kong.

Responsiveness rating

3/5

Crystal Cruises often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Crystal Cruises

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Crystal Cruises

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

11755 Wilshire Boulevard
Suite 900
Los Angeles, CA 90025
https://www.crystalcruises.com/

Phone Contacts

Main: (310) 785-9300
Customer Service: (866) 446-6625
Toll Free: (888) 722-0021

Business hours are Monday through Friday, 9 am to 5:30 pm Pacific Standard Time.

Email Contacts

[email protected]
[email protected]

Customer Service Resources

For non-reservations issues, e-mail [email protected]. Note: For guests with a confirmed reservation, please provide your name, voyage number and booking/reservation number (if available) within your email communication or in the email’s subject line.

For guests with specific medical needs such as oxygen or dialysis, and those who have special dietary requests, please contact Onboard Guest Services for the necessary procedures. For additional information on placing gift orders, please also contact us at [email protected].

Support feedback form

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Carmen Roig
Senior Vice President of Marketing and Sales
11755 Wilshire Boulevard
Suite 900
Los Angeles, CA 90025
[email protected]

Secondary Contact
Karl Muhlberger
Chief Operating Officer
11755 Wilshire Boulevard
Suite 900
Los Angeles, CA 90025
[email protected]

11755 Wilshire Boulevard
Suite 900
Los Angeles, CA 90025

Chief Executive
Tom Wolber
President and Chief Executive Officer
11755 Wilshire Boulevard
Suite 900
Los Angeles, CA 90025
[email protected]