Crystal Cruise Lines, most commonly referred to as Crystal Cruises, is a luxury cruise line headquartered in Los Angeles. Its parent company is Genting, which is based in Hong Kong.
What you need to know about Crystal Cruises
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Crystal Cruises
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
11755 Wilshire Boulevard
Suite 900
Los Angeles, CA 90025
https://www.crystalcruises.com/
Phone Contacts
Main: (310) 785-9300
Customer Service: (866) 446-6625
Toll Free: (888) 722-0021
Business hours are Monday through Friday, 9 am to 5:30 pm Pacific Standard Time.
Email Contacts
[email protected]
[email protected]
Customer Service Resources
For non-reservations issues, e-mail [email protected]. Note: For guests with a confirmed reservation, please provide your name, voyage number and booking/reservation number (if available) within your email communication or in the email’s subject line.
For guests with specific medical needs such as oxygen or dialysis, and those who have special dietary requests, please contact Onboard Guest Services for the necessary procedures. For additional information on placing gift orders, please also contact us at [email protected].
Social Media Contacts
Executive Contacts
Primary Contact
Carmen Roig
Senior Vice President of Marketing and Sales
11755 Wilshire Boulevard
Suite 900
Los Angeles, CA 90025
[email protected]
Secondary Contact
Karl Muhlberger
Chief Operating Officer
11755 Wilshire Boulevard
Suite 900
Los Angeles, CA 90025
[email protected]
11755 Wilshire Boulevard
Suite 900
Los Angeles, CA 90025
Chief Executive
Tom Wolber
President and Chief Executive Officer
11755 Wilshire Boulevard
Suite 900
Los Angeles, CA 90025
[email protected]
This contact was published on November 20, 2015 and updated on September 21, 2023.