Croatia Airlines Ltd. is the state-owned flag carrier of Croatia. It is headquartered in Buzin near Zagreb and operates domestic and international services mainly to European destinations. Its main hub is Zagreb International Airport with focus cities being Dubrovnik, Split, and Zadar. Since November 2004, the airline has been a member of Star Alliance.
Responsiveness rating
What you need to know about Croatia Airlines
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Croatia Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
Bani 75b
Buzin
Zagreb, Croatia 10010
https://www.croatiaairlines.com/
Phone Contacts
International: +385 1 66 76 555
Email Contacts
[email protected]
[email protected]
[email protected]
General Customer contact form
Complaints form
Social Media Contacts
Executive Contacts
Primary Contact
Ivana Podrug
Customer Relations Manager
Bani 75b
Buzin
Zagreb, Croatia 10010
[email protected]
Secondary Contact
Isabelle Dubois
Director of Commercial Affairs and Marketing
Bani 75b
Buzin
Zagreb, Croatia 10010
[email protected]
Branka Sremac
Director of Legal Affairs
Bani 75b
Buzin
Zagreb, Croatia 10010
[email protected]
Chief Executive
Jasmin Bajić
President & CEO
Bani 75b
Buzin
Zagreb, Croatia 10010
[email protected]
This contact was published on October 27, 2015 and updated on May 30, 2023.