Credit Karma

Credit Karma is a personal finance platform operated by Intuit Credit Karma, a subsidiary of Intuit, Inc. The service provides free credit scores, credit reports, and financial monitoring tools.

Mailing address
1100 Broadway, Suite 1800
Oakland, CA 94607
Website
creditkarma.com

What you need to know about Credit Karma

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Credit Karma

Try self-service first

Use our proven resolution methods, or Credit Karma’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Credit Karma respond?

Phone support
Credit Karma does not provide a public customer service phone number for general inquiries.
Email support
Credit Karma does not provide a public customer service email address for general inquiries.
Live chat
Credit Karma offers in-app chat support through its website and mobile app. The chat system is primarily AI-driven, with limited escalation to human support representatives in certain cases.
Social media
Credit Karma does not provide customer support through social media. While the company maintains official accounts on platforms such as X, Facebook and Instagram, these channels are used for informational purposes rather than handling support inquiries.
Help center/FAQ
Credit Karma offers customer support through its online help center and FAQ section. Visit the help center to find answers to common questions and submit support requests. To receive assistance, users must log into accounts and follow the website’s support process.
Verified contacts

Credit Karma customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Tammy Hardy
Manager II, Member Support
Secondary
Sarah Kim
EVP, Chief Customer Success Officer, Intuit
Chairman and CEO of Intuit
Sasan Goodarzi
Chairman and CEO of Intuit

Credit Karma customer service policies

Credit Karma's privacy policy explains how the company collects, uses, and protects personal and financial information. It outlines the types of data gathered, how they are shared with third parties, and the security measures in place to safeguard user information.

Credit Karma loyalty program

Credit Karma does not have a loyalty program.

Frequently asked questions about Credit Karma

Credit Karma is a free financial service that provides users with credit scores, credit reports, and financial recommendations. It also offers tools for monitoring credit, finding loans, and managing finances.
No, checking your credit score on Credit Karma does not impact your credit score. The company uses a soft inquiry, which does not affect your credit report.
Credit Karma updates credit scores and reports about once a week based on information from Equifax and TransUnion.
Credit Karma Money imposes a $1,000 per day limit on transfers to external bank accounts. Standard transfers take 2 to 3 business days at no charge. An instant transfer option is available but carries a 1.75% fee. If you need to move a large balance out quickly, you'll need to plan for several days of daily transfers. Credit Karma customer service has confirmed it cannot raise the transfer cap, so there's no workaround through support. If you've closed your account with funds still inside, allow up to 3 to 5 business days for the balance to be returned.

Credit Karma shows your VantageScore 3.0 based on data from TransUnion and Equifax. Most lenders, especially mortgage lenders, use one of several FICO score versions, which calculate credit history differently. The difference between the two scores can sometimes be significant, with some users reporting gaps of more than 100 points. The score shown on Credit Karma is still useful for tracking changes and trends in your credit over time, but it is not usually the score a lender will use to make lending decisions. Before applying for a major loan, you may want to check your actual FICO score through myfico.com or through your bank if it provides that service.

When you interact with a financial product offer through Credit Karma’s marketplace, your information may be shared with the lender involved and, in some cases, with affiliated partners. To reduce marketing calls, contact each lender directly and ask to be removed from their marketing lists. You can also register your phone number at donotcall.gov if you have not already done so. To limit future marketing sharing through Credit Karma, request that your information not be shared for marketing purposes. You may also be able to manage certain data-sharing preferences through the Data Preferences section at creditkarma.com. Keep in mind that marketing calls already in progress may take up to 30 days to stop after you opt out. If the calls continue, you can file a complaint with the FTC at reportfraud.ftc.gov.
Credit Karma’s $50 Approval Odds Guarantee only applies to certain offers that display the guarantee badge, and the eligibility requirements are fairly specific. To qualify, the offer must have included the guarantee, your application must have been denied, and the denial must have been based on creditworthiness rather than factors such as income verification or identity issues. If Credit Karma refuses to honor the guarantee, ask for the specific reason in writing through the in-app help chat and keep a screenshot of the original offer showing the guarantee badge. If the issue is not resolved, request that the matter be escalated. You can also file a complaint with the CFPB at consumerfinance.gov/complaint if you are unable to get a response.

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