Credit Karma is a service that provides free credit scores, reports, and financial monitoring tools.
How to reach a person at Credit Karma
Credit Karma Responsiveness rating
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What you need to know about Credit Karma
The company responds to most customer complaints in a satisfactory manner.
- Credit Karma’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Credit Karma with our insider guide or through its executive contacts.
- Credit Karma’s customer service policies are standard. Here are our frequently asked questions about Credit Karma.
Credit Karma customer service response times
Credit Karma’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Credit Karma does not offer a general customer service phone number for inquiries related to credit scores, reports, or account access. |
| Email support | Credit Karma does not provide a public customer service email address for general inquiries. |
| Live chat | Credit Karma does not offer a live chat feature on its website for customer support. |
| Social media | Credit Karma does not provide customer support through social media. While the company maintains official accounts on platforms such as X, Facebook, and Instagram, these channels are used for informational purposes rather than handling support inquiries. |
| Help center/FAQ | Credit Karma offers customer support through its online help center and FAQ section. Visit the help center to find answers to common questions and submit support requests. To receive assistance, users must log into accounts and follow the website’s support process. |
How to resolve a problem with Credit Karma
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Credit Karma mailing address
1100 Broadway
Suite 1800
Oakland, CA 94607
Credit Karma loyalty program
Credit Karma does not have a loyalty program.
Credit Karma social media channels
Credit Karma executive customer service contacts
Primary Contact
Tammy Hardy
Customer Service Executive
1100 Broadway
Suite 1800
Oakland, CA 94607
tammy.hardy@creditkarma.com
Secondary Contact
Jon Diorio
Vice President of Product
1100 Broadway
Suite 1800
Oakland, CA 94607
jon.diorio@creditkarma.com
Chief Executive
Joe Kauffman
1100 Broadway
Suite 1800
Oakland, CA 94607
joe.kauffman@creditkarma.com
Credit Karma customer service policies
What is Credit Karma's privacy policy?
Credit Karma’s privacy policy explains how the company collects, uses, and protects personal and financial information. It outlines the types of data gathered, how they are shared with third parties, and the security measures in place to safeguard user information.
What are Credit Karma's terms of service?
Credit Karma’s terms of service outline the rules and conditions for using the platform, including account eligibility, data usage, limitations of liability, and user responsibilities.
Credit Karma self-service links
How do I create a Credit Karma account?
Visit the website and click “Sign Up.” Enter your personal details, including your name, email address, and password. Follow the prompts to verify your identity by providing your Social Security number and answering security questions.
How do I delete my Credit Karma account?
Visit the website, log into your account, go to “Profile & Settings,” and select “Security Settings.” Scroll down and click “Deactivate Account,” and follow the instructions to confirm the deletion.
How do I unlink a bank account from Credit Karma Money?
Visit the website, log into your account, go to “Credit Karma Money,” and navigate to “Linked Accounts” under settings. Find the bank account you want to remove, click “Unlink,” and follow the prompts to confirm the removal.
What is Credit Karma?
Credit Karma is a free financial service that provides users with credit scores, credit reports, and financial recommendations. It also offers tools for monitoring credit, finding loans, and managing finances.
Does using Credit Karma affect my credit score?
No, checking your credit score on Credit Karma does not impact your credit score. The company uses a soft inquiry, which does not affect your credit report.
How often does Credit Karma update credit scores?
Credit Karma updates credit scores and reports about once a week based on information from Equifax and TransUnion.
How to get professional help with your Credit Karma problem
If you need help with Credit Karma, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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They wont give you a number to speak with an actual person. Why are they hiding ?