Credit Acceptance is a finance company that provides auto loans and related financial products, primarily serving customers with subprime credit.
Credit Acceptance Responsiveness rating
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What you need to know about Credit Acceptance
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Credit Acceptance
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Credit Acceptance mailing address
25505 West Twelve Mile Road
Southfield, MI 48034
Credit Acceptance executive customer service contacts
Primary Contact
Jonathan L. Lum
Chief Operating Officer
25505 West Twelve Mile Road
Southfield, MI 48034
jonathan.lum@creditacceptance.com
Secondary Contact
Daniel A. Ulatowski
Chief Sales Officer
25505 West Twelve Mile Road
Southfield, MI 48034
dan.ulatowski@creditacceptance.com
Chief Executive
Kenneth S. Booth
25505 West Twelve Mile Road
Southfield, MI 48034
ken.booth@creditacceptance.com
How can I contact Credit Acceptance customer service?
Call (800) 634-1506.
Does Credit Acceptance havce an online contact form?
Yes, you can find the online contact form here.
What are the customer service hours for Credit Acceptance?
Monday to Friday, 8 a.m. to 11 p.m., Saturday 8 a.m. to 5 p.m. (all times Eastern).
What is the dealer's service centre telephone number?
Call (800) 729-7633.
When can I contact the Dealers Service Centre?
Available hours by state:
CT, DE, FL, GA, MA, MD, ME, MI, NC, NH, NJ, NY, OH, PA, RI, SC, VA, VT, WV.
Monday to Friday, 9 a.m. to 8 p.m., Saturday and Sunday, 9 a.m. to 7 p.m. (all times Eastern).
IN, KY, OK, TN.
Monday to Friday, 9 a.m. to 9 p.m., Saturday and Sunday, 9 a.m. to 8 p.m. (all times Eastern).
AL, AR, IA, IL, KS, LA, MN, MO, MS, NE, WI.
Monday to Friday, 10 a.m. to 9 p.m., Saturday and Sunday, 10 a.m. to 8 p.m. (all times Eastern).
AK, AZ, CA, CO, HI, ID, MT, ND, NM, NV, OR, SD, TX, UT, WA, WY.
Monday to Friday, 10 a.m. to 11 p.m., Saturday and Sunday, 10 a.m. to 10 p.m. (all times Eastern).
How do I make a payment on my Credit Acceptance account?
Payments can be made online through the customer portal on the website, by phone at (800) 729-7633, or at participating locations like Western Union and MoneyGram.
What should I do if I can’t make a payment on time?
If you are unable to make a payment on time, contact Credit Acceptance customer service at (800) 729-7633 to discuss your options.
How can I access my account information online?
You can access your account information online by logging into the customer portal on the Credit Acceptance website.
What should I do if there is an error on my account or billing statement?
Contact Credit Acceptance customer service at (800) 729-7633 immediately to report any errors on your account or billing statement.
Can I change my due date for payments?
Credit Acceptance may allow due date changes under certain circumstances. Contact customer service at (800) 729-7633 to inquire about this option.
How can I get a copy of my payment history?
You can request a copy of your payment history through the website or by contacting customer service at (800) 729-7633.
What happens if my vehicle is repossessed?
If your vehicle is repossessed, contact Credit Acceptance immediately to discuss your options and any potential steps you can take to retrieve your vehicle.
How do I update my contact information with Credit Acceptance?
You can update your contact information through the website or by contacting customer service at (800) 729-7633.
How to get professional help with your Credit Acceptance problem
If you need help with Credit Acceptance, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
