Credit Acceptance

Credit Acceptance is a finance company that provides auto loans and related financial products, primarily serving customers with subprime credit.

Telephone
Main : (800) 634-1506
Mailing address
25505 West Twelve Mile Road
Southfield, MI 48034
Website
creditacceptance.com

What you need to know about Credit Acceptance

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Credit Acceptance

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Credit Acceptance customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jonathan L. Lum
Chief Operating Officer
Secondary
Daniel A. Ulatowski
Chief Sales Officer
Chief Executive
Kenneth S. Booth
Chief Executive

Frequently asked questions about Credit Acceptance

Call (800) 634-1506.
Yes, you can find the online contact form here.
Monday to Friday, 8 a.m. to 11 p.m., Saturday 8 a.m. to 5 p.m. (all times Eastern).

Call (800) 729-7633.

Available hours by state: CT, DE, FL, GA, MA, MD, ME, MI, NC, NH, NJ, NY, OH, PA, RI, SC, VA, VT, WV. Monday to Friday, 9 a.m. to 8 p.m., Saturday and Sunday, 9 a.m. to 7 p.m. (all times Eastern). IN, KY, OK, TN. Monday to Friday, 9 a.m. to 9 p.m., Saturday and Sunday, 9 a.m. to 8 p.m. (all times Eastern). AL, AR, IA, IL, KS, LA, MN, MO, MS, NE, WI. Monday to Friday, 10 a.m. to 9 p.m., Saturday and Sunday, 10 a.m. to 8 p.m. (all times Eastern). AK, AZ, CA, CO, HI, ID, MT, ND, NM, NV, OR, SD, TX, UT, WA, WY. Monday to Friday, 10 a.m. to 11 p.m., Saturday and Sunday, 10 a.m. to 10 p.m. (all times Eastern).
Payments can be made online through the customer portal on the website, by phone at (800) 729-7633, or at participating locations like Western Union and MoneyGram.
If you are unable to make a payment on time, contact Credit Acceptance customer service at (800) 729-7633 to discuss your options.
You can access your account information online by logging into the customer portal on the Credit Acceptance website.
Contact Credit Acceptance customer service at (800) 729-7633 immediately to report any errors on your account or billing statement.
Credit Acceptance may allow due date changes under certain circumstances. Contact customer service at (800) 729-7633 to inquire about this option.
You can request a copy of your payment history through the website or by contacting customer service at (800) 729-7633.
If your vehicle is repossessed, contact Credit Acceptance immediately to discuss your options and any potential steps you can take to retrieve your vehicle.
You can update your contact information through the website or by contacting customer service at (800) 729-7633.

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