Cox Communications Customer Service Contacts

Cox Communications is a privately owned subsidiary of Cox Enterprises providing digital cable television, telecommunications and Home Automation services in the United States

How to reach a person at Cox Communications

Cox Communications Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Cox Communications

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Cox Communications

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Cox Communications mailing address

Cox Communications
6205-B Peachtree Dunwoody Road NE
Atlanta, GA 30328

Cox Communications social media channels

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Cox Communications executive customer service contacts

Primary Contact
Suzanne Foy
Vice President, Customer Experience Operations, Strategy & Process
Cox Communications
6205-B Peachtree Dunwoody Road NE
Atlanta, GA 30328
suzanne.foy@cox.com

Secondary
Colleen Langner
COO
Cox Communications
6205-B Peachtree Dunwoody Road NE
Atlanta, GA 30328
colleen.langner@cox.com

Chief Executive
Mark Greatrex
Cox Communications
6205-B Peachtree Dunwoody Road NE
Atlanta, GA 30328
mark.greatrex@cox.com

Frequently asked questions about Cox Communications

How do I contact Cox customer support?

Call the customer service support number, (800) 234-3993, or Live Chat with Oliver 24/7 from your browser. You can also get the mobile app from that site. Alternatively text to 54512.

What are Cox Communications operating hours?

Customer Service Hours:

  • Monday through Friday: 8:00 a.m. to 8:00 p.m.
  • Saturday 9:00 a.m. to 6:00 p.m.

Does Cox Communications have tech support?

Yes, Cox Communications tech support is available 24/7 via Live Chat with Oliver.

How do I check details about my modem?

If you’re looking for details about your Cox internet equipment (such as modems), visit the Residential Internet Support page.

How to get professional help with your Cox Communications problem

If you need help with Cox Communications, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help