Cox Communications is a privately owned subsidiary of Cox Enterprises providing digital cable television, telecommunications and Home Automation services in the United States
How to reach a person at Cox Communications
Cox Communications Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Cox Communications
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Cox Communications
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Cox Communications mailing address
Cox Communications
6205-B Peachtree Dunwoody Road NE
Atlanta, GA 30328
Cox Communications social media channels
Cox Communications executive customer service contacts
Primary Contact
Suzanne Foy
Vice President, Customer Experience Operations, Strategy and Process
Cox Communications
6205-B Peachtree Dunwoody Road NE
Atlanta, GA 30328
suzanne.foy@cox.com
Secondary
Colleen Langner
COO
Cox Communications
6205-B Peachtree Dunwoody Road NE
Atlanta, GA 30328
colleen.langner@cox.com
Chief Executive
Mark Greatrex
Cox Communications
6205-B Peachtree Dunwoody Road NE
Atlanta, GA 30328
mark.greatrex@cox.com
How do I contact Cox customer support?
Call the customer service support number, (800) 234-3993, or Live Chat with Oliver 24/7 from your browser. You can also get the mobile app from that site. Alternatively text to 54512.
What are Cox Communications operating hours?
Customer Service Hours:
- Monday through Friday: 8:00 a.m. to 8:00 p.m.
- Saturday 9:00 a.m. to 6:00 p.m.
Does Cox Communications have tech support?
Yes, Cox Communications tech support is available 24/7 via Live Chat with Oliver.
How do I check details about my modem?
If you’re looking for details about your Cox internet equipment (such as modems), visit the Residential Internet Support page.
How do I troubleshoot my Cox internet connection?
If you’re experiencing issues with your Cox internet service, there are several troubleshooting steps you can take to restore your connection. Start by checking if there’s an outage in your area by visiting Cox’s online outage map. Next, try rebooting your modem and router by unplugging them for 30 seconds. You can also check your cables and connections to ensure everything is securely plugged in. If these steps don’t work, Cox offers 24/7 technical support to help resolve internet issues, or you can visit the Cox support website for additional resources.
How can I upgrade my Cox internet plan or bundle?
Upgrading your Cox internet plan or bundle can be done online or by contacting Cox customer service. Depending on your needs, you can choose from various Cox internet plans, including the Gigablast plan for faster speeds or select a bundle that includes internet, TV, and phone services. To upgrade, visit the Cox website and log in to your account, or call Cox support to discuss your options and find the best plan for you.
How can I improve my Cox internet speed or performance?
To improve your Cox internet speed or performance, ensure that your modem is up to date and properly connected. You can also upgrade to a higher-speed plan, check for any network congestion, or troubleshoot your home network by rebooting your modem or optimizing the placement of your Wi-Fi router. Learn more about how to speed up your internet on the Cox website.
What are the best troubleshooting tips for Cox internet outages or service interruptions?
If you’re experiencing a Cox internet outage or service interruption, first check for local outages through the Cox status page. If there’s no outage in your area, try restarting your modem and router. If the issue persists, check the connections for loose cables, update your device’s firmware, or contact Cox technical support for further assistance.
How to get professional help with your Cox Communications problem
If you need help with Cox Communications, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
