Cox Communications is a privately owned subsidiary of Cox Enterprises providing digital cable television, telecommunications and Home Automation services in the United States
Frequently asked questions about Cox Communications
Call the customer service support number, (800) 234-3993, or Live Chat with Oliver 24/7 from your browser. You can also get the mobile app from that site. Alternatively text to 54512.
Customer Service Hours:
Tech support: 24 hours a day, 7 days a week.
Account services/Sales: 7 days a week, 7:00 a.m. to 2:00 a.m. Eastern time.
If you're experiencing issues with your Cox internet service, there are several troubleshooting steps you can take to restore your connection. Start by checking if there’s an outage in your area by visiting Cox’s online outage map. Next, try rebooting your modem and router by unplugging them for 30 seconds. You can also check your cables and connections to ensure everything is securely plugged in. If these steps don’t work, Cox offers 24/7 technical support to help resolve internet issues, or you can visit the Cox support website for additional resources.
Upgrading your Cox internet plan or bundle can be done online or by contacting Cox customer service. Depending on your needs, you can choose from various Cox internet plans, including Spectrum’s higher-speed Internet 1 Gig or Internet 2 Gig plans or select a bundle that includes internet, TV, and phone services. To upgrade, visit the Cox website and log in to your account, or call Cox support to discuss your options and find the best plan for you.
To improve your Cox internet speed or performance, ensure that your modem is up to date and properly connected. You can also upgrade to a higher-speed plan, check for any network congestion, or troubleshoot your home network by rebooting your modem or optimizing the placement of your Wi-Fi router. Learn more about how to speed up your internet on the Cox website.
If you're experiencing a Cox internet outage or service interruption, first check for local outages through the Cox status page. If there’s no outage in your area, try restarting your modem and router. If the issue persists, check the connections for loose cables, update your device’s firmware, or contact Cox technical support for further assistance.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published October 7, 2015. Updated October 25, 2026.
