Covered2Go

Covered2Go is a U.K.-based company that offers travel insurance policies.

Telephone

Main : +44-333-400-7745

enquiries@covered2go.co.uk

Mailing address

1-13 Wellington Road North
Stockport, United Kingdom SK4 1AF

Website

covered2go.co.uk

What you need to know about Covered2Go

The company responds to most customer complaints in a satisfactory manner.

Covered2Go’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Covered2Go with our insider guide or through its executive contacts.
Covered2Go's customer service policies are standard. Here are our frequently asked questions about Covered2Go.

How to resolve a problem with Covered2Go

Try self-service first

Use our proven resolution methods, or Covered2Go’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Covered2Go respond?

Phone support

Representatives are available Monday through Friday from 9 a.m. to 5:30 p.m. U.K. time.

Call customer service at +44-333-400-7745.

Email support

Covered2Go's customer service team operates Monday to Friday from 9:00 a.m. to 5:30 p.m. U.K. time. Emails sent outside of these hours will be addressed on the next working day. While response times may vary, customers can typically expect a reply within 24 to 48 business hours.

Email Covered2Go at enquiries@covered2go.co.uk.

Live chat

Covered2Go does not offer a live chat option for customer support on its website.

Social media

Covered2Go is active on social media platforms such as Facebook and X; however, customer service inquiries are not handled through these channels.

Help center/FAQ

Covered2Go help center / FAQ section provides immediate answers to common questions about policies, coverage, and claims.

Verified contacts

Covered2Go customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Hannah Elliott

Customer Experience Director

hannah@rushinsurance.co.uk

Secondary

Louise Bates

Sales and Relationships Director

louise@rushinsurance.co.uk

Chief Executive

Jeff Rush

Chief Executive

jeff@rushinsurance.co.uk

Covered2Go self-service links

Visit the website and navigate to the "Claims" section.
Download and complete the claims form.
Provide necessary documents (e.g., medical reports, receipts, police reports).
Submit the claim via email or post as instructed on the form.

Covered2Go customer service policies

Covered2Go's privacy policy outlines how the company collects, uses, stores, and protects customer data. It details the types of personal information gathered, such as names, contact details, and payment information, and explains how these data are used for policy management, customer support, and legal compliance.

Covered2Go loyalty program

Covered2Go does not have a loyalty program.

Frequently asked questions about Covered2Go

To contact Covered2Go call +44-333-400-7745 for policy sales or +44-330-660-0785 for claims or send an email to enquiries@covered2go.co.uk.

Covered2Go is a trading name of Rush Insurance, which is authorized and regulated by the Financial Conduct Authority.

You can purchase a policy online through the website, by calling customer service at +44-333-400-7745 for policy sales, or by sending an email to enquiries@covered2go.co.uk.

Call +44-330-660-0785 or send an email to enquiries@covered2go.co.uk.

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