Covered2Go offers travel insurance policies. It is located in the U.K.
How to reach a person at Covered2Go
Main: +44-333-400-7745
Covered2Go Responsiveness rating
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What you need to know about Covered2Go
The company responds to most customer complaints in a satisfactory manner.
- Covered2Go’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Covered2Go with our insider guide or through its executive contacts.
- Covered2Go’s customer service policies are standard. Here are our frequently asked questions about Covered2Go.
Covered2Go customer service response times
Covered2Go’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Representatives are available Monday through Friday from 9 a.m. to 5:30 p.m. (UK time). Call customer service at +44-333-400-7745. |
| Email support | Covered2Go’s customer service team operates Monday to Friday from 9:00 a.m. to 5:30 p.m. (UK time). Emails sent outside of these hours will be addressed on the next working day. While response times may vary, customers can typically expect a reply within 24 to 48 business hours. Email Covered2Go at enquiries@covered2go.co.uk. |
| Live chat | Covered2Go does not offer a live chat option for customer support on its website. |
| Social media | Covered2Go is active on social media platforms such as Facebook and X; however, customer service inquiries are not handled through these channels. |
| Help center/FAQ | Covered2Go help center / FAQ section provides immediate answers to common questions about policies, coverage, and claims. |
How to resolve a problem with Covered2Go
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Covered2Go mailing address
1-13 Wellington Road North
Stockport, United Kingdom SK4 1AF
Covered2Go loyalty program
Covered2Go does not have a loyalty program.
Covered2Go social media channels
Covered2Go executive customer service contacts
Primary Contact
Hannah Elliott
Customer Experience Director
1-13 Wellington Road North
Stockport, United Kingdom SK4 1AF
hannah@rushinsurance.co.uk
Chief Executive
Jeff Rush
1-13 Wellington Road North
Stockport, United Kingdom SK4 1AF
jeff@rushinsurance.co.uk
Covered2Go customer service policies
What is Covered2Go's privacy policy?
Covered2Go’s privacy policy outlines how the company collects, uses, stores, and protects customer data. It details the types of personal information gathered, such as names, contact details, and payment information, and explains how these data are used for policy management, customer support, and legal compliance.
What is Covered2Go's refund policy?
Covered2Go’s refund policy states that if your policy does not meet your requirements, you may request a refund within 14 days of receiving it. If you have traveled, made a claim, or intend to make a claim, Covered2Go may recover any costs for services used instead of issuing a full refund.
What is Covered2go's vulnerable customer statement?
Covered2Go vulnerable customer statement outlines the company’s commitment to identifying and supporting vulnerable customers. It ensures that individuals facing financial hardship, health issues, or other challenges receive fair treatment, clear communication, and appropriate assistance when purchasing or managing travel insurance.
Covered2Go self-service links
How do I make a claim with Covered2Go?
- Visit the website and navigate to the “Claims” section.
- Download and complete the claims form.
- Provide necessary documents (e.g., medical reports, receipts, police reports).
- Submit the claim via email or post as instructed on the form.
Can I update my personal details online?
Yes, visit the website and log into your account using your policy details. Once logged in, navigate to the ‘My Account’ or ‘Policy Management’ section to edit personal details such as your name, address, or contact information.
Can I download my insurance certificate from the self-service portal?
Yes, visit the website and log into your account using your policy details. Once logged in, navigate to the “My Account” or “Policy Documents” section, where you will find the option to download your insurance certificate.
How can I contact Covered2Go customer service?
To contact Covered2Go call +44-333-400-7745 for policy sales or +44-330-660-0785 for claims or send an email to enquiries@covered2go.co.uk.
What is the relationship between Covered2Go and Rush Insurance?
Covered2Go is a trading name of Rush Insurance, which is authorized and regulated by the Financial Conduct Authority.
How can I buy a Covered2Go policy?
You can purchase a policy online through the website or by calling customer service at +44-333-400-7745 for policy sales or +44-330-660-0785 for claims or send an email to enquiries@covered2go.co.uk.
How to get professional help with your Covered2Go problem
If you need help with Covered2Go, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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