Costco Wholesale Corporation is a multinational company with headquarters in Issaquah, Wash. The company operates warehouse stores in the United States and internationally.
How to reach a person at Costco
Main: (425) 313-8100
Customer Service: (800) 955-2292
Toll Free: (800) 774-2678
Costco Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Costco
The company responds to most customer complaints in a satisfactory manner. Here’s our guide on buying travel from Costco.
How to resolve a problem with Costco
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Costco mailing address
999 Lake Drive
Suite 200
Issaquah, WA 98027
Costco executive customer service contacts
Primary Contact
Geoff Shavey
Senior Vice President, Merchandising – Non-Foods
999 Lake Drive
Suite 200
Issaquah, WA 98027
gshavey@costco.com
Secondary Contact
Rìcardo Manriquez
Customer Service Manager
999 Lake Drive
Suite 200
Issaquah, WA 98027
rmanriquez@costco.com
Dick Dicerchio
COO
999 Lake Drive
Suite 200
Issaquah, WA 98027
ddicerchio@costco.com
Chief Executive
Ron M. Vachris
Chief Executive Officer
999 Lake Drive
Suite 200
Issaquah, WA 98027
rvachris@costco.com
Frequently asked questions about Costco
You can reach Costco’s customer service department at (800) 955-2292.
To contact Costco regarding your membership or any issues related to your Costco card, call (800) 774-2678 Monday through Friday from 6 a.m. to 6 p.m. Pacific time, and Saturday or Sunday from 8 a.m. to 5 p.m. Pacific time.
The cost of a Costco membership varies depending on the type: Gold Star and Business memberships cost $60 per year, and Executive Membership costs $120 per year.
You can check your Costco membership status by logging into your Costco account on its website or by calling (800) 774-2678.
To file a complaint, you can either call the customer service number, (800) 955-2292, or use the Chat Us feature on its website.
Call (800) 774-2678.
Costco Connection is a monthly magazine that is offered for free to all Costco members.
The current CEO of Costco is W. Craig Jelinek.
Costco is recognized for its bulk product offerings, competitive prices, and membership-based shopping experience.
How to get professional help with your Costco problem
If you need help with Costco, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
