Costco Customer Service Contacts

Costco Wholesale Corporation is a multinational company with headquarters in Issaquah, Wash. The company operates warehouse stores in the United States and internationally.

How to reach a person at Costco

Customer Service:  (800) 955-2292

Toll Free: (800) 774-2678

Costco Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Costco

The company responds to most customer complaints in a satisfactory manner. Here’s our guide on buying travel from Costco.

How to resolve a problem with Costco

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Costco mailing address

999 Lake Drive
Suite 200
Issaquah, WA 98027

Costco social media channels

X


Costco executive customer service contacts

Primary Contact
Leah Monica
Director/General Manager Corporate Member Service Centers
999 Lake Drive
Suite 200
Issaquah, WA 98027
lmonica@costco.com

Secondary Contact
Jeff Abadir
Senior Vice President, General Manager
999 Lake Drive
Suite 200
Issaquah, WA 98027
jabadir@costco.com

Pat Callans
Executive Vice President, Adminstration
999 Lake Drive
Suite 200
Issaquah, WA 98027
pcallans@costco.com

Chief Executive
W. Craig Jelinek
Chief Executive Officer
999 Lake Drive
Suite 200
Issaquah, WA 98027
cjelinek@costco.com

Frequently asked questions about Costco

You can reach Costco’s customer service department at (800) 955-2292.

To contact Costco regarding your membership or any issues related to your Costco card, call (800) 774-2678 Monday through Friday from 6 a.m. to 6 p.m. Pacific time, and Saturday or Sunday from 8 a.m. to 5 p.m. Pacific time.

The cost of a Costco membership varies depending on the type: Gold Star and Business memberships cost $60 per year, and Executive Membership costs $120 per year.

You can check your Costco membership status by logging into your Costco account on its website or by calling (800) 774-2678.

To file a complaint, you can either call the customer service number, (800) 955-2292, or use the Chat Us feature on its website.

Costco Connection is a monthly magazine that is offered for free to all Costco members.

The current CEO of Costco is W. Craig Jelinek.

Costco is recognized for its bulk product offerings, competitive prices, and membership-based shopping experience.

How to get professional help with your Costco problem

If you need help with Costco, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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