Copa Airlines Customer Service Contacts

Copa Airlines, Panama’s flag carrier, is headquartered in Panama City and operates flights to North, Central, and South America, as well as the Caribbean.

How to reach a person at Copa Airlines

Toll Free: (800) 359-2672

Copa Airlines Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

In order to assist you, please address your inquiry, requests or complaints through our Online Contact Us forms

What you need to know about Copa Airlines

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Copa Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Copa Airlines mailing address

Avenida Principal y Avenida de la Rotonda, Costa del Este
Complejo Business Park, Torre Norte
Parque Lefevre, Panama City, Panama
https://www.copaair.com/en/

Copa Airlines social media channels

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Copa Airlines executive customer service contacts

Primary Contact
Diana Mizrachi-Kopel
Senior Director of Customer Experience
Avenida Principal y Avenida de la Rotonda, Costa del Este
Complejo Business Park, Torre Norte
Parque Lefevre, Panama City, Panama
dmizrachi@copaair.com

LinkedIn

Secondary Contact
Daniel Gunn
Senior Vice-President of Operations
Avenida Principal y Avenida de la Rotonda, Costa del Este
Complejo Business Park, Torre Norte
Parque Lefevre, Panama City, Panama
dgunn@copaair.com

Chief Executive
Pedro Heilbron
Chief Executive Officer
Avenida Principal y Avenida de la Rotonda, Costa del Este
Complejo Business Park, Torre Norte
Parque Lefevre, Panama City, Panama
pheilbron@copaair.com
+507-304-2677

LinkedIn

Frequently asked questions about Copa Airlines

How to speak directly at Copa Airlines?

To speak directly with a Copa Airlines representative, call (786) 840-2672.

Can you cancel a Copa Airlines reservation within 24 hours?

Yes, Copa Airlines allows customers to cancel its flights within 24 hours without paying any charges, as long as they do so more than 7 days before departure.

Where is Copa Airlines located?

Copa Airlines is based in Panama City, with its main hub at Tocumen International Airport.

What airline owns Copa?

Copa Holdings, S.A., based in Panama City, owns both Copa Airlines and Wingo.

Can I cancel an international ticket within 24 hours?

Yes, for international tickets, Copa Airlines allows free cancellations within 24 hours of booking if the departure is at least 7 days away. Cancellation fees may apply after 24 hours.

Is Copa Airlines still in business?

Yes, Copa Airlines is still operating flights to various destinations in the Americas and the Caribbean.

Can I cancel my Copa flight?

Yes, you can cancel your Copa flight. Refer to Copa’s official website or contact customer service at (786) 840-2672 for specific details on cancellation policies and any associated fees.

Can you pick your seats on Copa Airlines?

Yes, passengers can select their seats on Copa Airlines during the booking process or later through the Manage My Booking feature on the website.

Is Copa owned by United?

No, Copa Airlines is not owned by United Airlines. However, Copa has a partnership with United Airlines through the Star Alliance network.

How to get professional help with your Copa Airlines problem

If you need help with Copa Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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