Compañía Panameña de Aviación, S.A., (commonly referred to simply as “Copa Airlines”) is the flag carrier of Panama. It is headquartered in Panama City, Panama, with its main hub at Tocumen International Airport. It operates flights to North, Central and South America, and the Caribbean. Copa is a subsidiary of Copa Holdings, S.A. as well as a member of the Star Alliance. The airline is also the main operator and owner of Colombian airline AeroRepública, currently known as Copa Airlines Colombia.
What you need to know about Copa Airlines
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Copa Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
Avenida Principal y Avenida de la Rotonda, Costa del Este
Complejo Business Park, Torre Norte
Parque Lefevre
Panama City, Panama
https://www.copaair.com/en/
Phone Contacts
Main: +507 304-2672
Toll Free: (800) 359-2672
Email Contacts
In order to assist you, please address your inquiry, requests or complaints through our Online Contact Us forms
Social Media Contacts
Executive Contacts
Primary Contact
Diana Mizrachi
Senior Director of Customer Experience
Avenida Principal y Avenida de la Rotonda, Costa del Este
Complejo Business Park, Torre Norte
Parque Lefevre, Panama City, Panama
[email protected]
Secondary Contact
Daniel Gunn
Senior Vice-President of Operations
Avenida Principal y Avenida de la Rotonda, Costa del Este
Complejo Business Park, Torre Norte
Parque Lefevre, Panama City, Panama
[email protected]
Chief Executive
Pedro Heilbron
Chief Executive Officer
Avenida Principal y Avenida de la Rotonda, Costa del Este
Complejo Business Park, Torre Norte
Parque Lefevre, Panama City, Panama
+507 304-2677
[email protected]
This contact was published on November 18, 2015 and updated on May 30, 2023.