Copa Airlines Customer Service Contact Support Via Phone Email Exec Contacts

Compañía Panameña de Aviación, S.A., (commonly referred to simply as “Copa Airlines”) is the flag carrier of Panama. It is headquartered in Panama City, Panama, with its main hub at Tocumen International Airport. It operates flights to North, Central and South America, and the Caribbean. Copa is a subsidiary of Copa Holdings, S.A. as well as a member of the Star Alliance. The airline is also the main operator and owner of Colombian airline AeroRepública, currently known as Copa Airlines Colombia.

Responsiveness rating

3/5

Copa Airlines often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Copa Airlines

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Copa Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

Avenida Principal y Avenida de la Rotonda, Costa del Este
Complejo Business Park, Torre Norte
Parque Lefevre
Panama City, Panama
https://www.copaair.com/en/

Phone Contacts

Main: +507 304-2672
Toll Free: (800) 359-2672

Email Contacts

In order to assist you, please address your inquiry, requests or complaints through our Online Contact Us forms

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Diana Mizrachi
Senior Director of Customer Experience
Avenida Principal y Avenida de la Rotonda, Costa del Este
Complejo Business Park, Torre Norte
Parque Lefevre, Panama City, Panama
[email protected]

Secondary Contact
Daniel Gunn
Senior Vice-President of Operations
Avenida Principal y Avenida de la Rotonda, Costa del Este
Complejo Business Park, Torre Norte
Parque Lefevre, Panama City, Panama
[email protected]

Chief Executive
Pedro Heilbron
Chief Executive Officer
Avenida Principal y Avenida de la Rotonda, Costa del Este
Complejo Business Park, Torre Norte
Parque Lefevre, Panama City, Panama
+507 304-2677
[email protected]