Copa Airlines is a Star Alliance member, allowing passengers to earn and redeem miles across partner airlines including United and other alliance carriers. It is part of Copa Holdings, S.A., which operates the low-cost brand Wingo through its Colombian subsidiary AeroRepública (Copa Airlines Colombia).
How to reach a person at Copa Airlines
Reservations and customer service (Panama): +507-304-2672
U.S. toll-free reservations and customer service: (800) 359-2672
U.S. customer service: (786) 840-2672
Copa Airlines Responsiveness rating
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What you need to know about Copa Airlines
The company responds to most customer complaints in a satisfactory manner.
- Copa Airlines’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Copa Airlines with our insider guide or through its executive contacts.
- Copa Airlines’ customer service policies are standard. Here are our frequently asked questions about Copa Airlines.
Copa Airlines customer service response times
Copa Airlines’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support Reservations and customer service (Panama): +507-304-2672 or U.S. toll-free reservations and customer service: (800) 359-2672 | Copa Airlines typically responds within minutes during business hours. |
| Email support | Copa Airlines does not publish a direct customer service email. Use the contact form on copaair.com or reach out via social media. |
| Live chat | Live chat availability may vary. Check copaair.com for current support options. |
| Social media | Copa Airlines responds to social media inquiries on Facebook, X, and Instagram, typically within 24–48 hours. |
| Help center/FAQ | Copa’s help center at copaair.com offers immediate answers to common questions about booking, baggage, and cancellations. |
How to resolve a problem with Copa Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Copa Airlines mailing address
Avenida Principal y Avenida de la Rotonda, Costa del Este
Complejo Business Park, Torre Norte
Parque Lefevre
Panama City, Panama 0816-06819
Copa Airlines loyalty program
Copa Airlines operates the ConnectMiles frequent flyer program, offering members the ability to earn and redeem miles on Copa flights and with partner airlines and services.
Copa Airlines social media channels
Copa Airlines executive customer service contacts
Primary Contact
Diana Mizrachi-Kopel
Customer Experience Senior Director
Avenida Principal y Avenida de la Rotonda, Costa del Este
Complejo Business Park, Torre Norte
Parque Lefevre
Panama City, Panama 0816-06819
dmizrachi@copaair.com
Secondary Contact
Daniel Gunn
Chief Operations Officer
Avenida Principal y Avenida de la Rotonda, Costa del Este
Complejo Business Park, Torre Norte
Parque Lefevre
Panama City, Panama 0816-06819
dgunn@copaair.com
Chief Executive
Pedro Heilbron
Executive Chairman and Chief Executive Officer
Avenida Principal y Avenida de la Rotonda, Costa del Este
Complejo Business Park, Torre Norte
Parque Lefevre
Panama City, Panama 0816-06819
pheilbron@copaair.com
Copa Airlines customer service policies
What is Copa Airlines' privacy policy?
Copa Airlines’ privacy policy explains how the airline collects, uses, stores, and shares personal information when customers use its website, mobile apps, loyalty program, customer service channels, and travel services.
What are Copa Airlines' terms and conditions?
Copa Airlines’ terms and conditions set out the rules governing ticket purchases, travel, baggage, refunds, loyalty programs, website use, and passenger responsibilities when flying with the airline.
What is Copa Airlines' accessibility statement?
Copa Airlines’ accessibility statement outlines the assistance and accommodations available for passengers with disabilities or special travel needs.
Copa Airlines self-service links
How do I book a flight?
Visit the Copa Airlines website and use the flight booking tool to search, select, and pay for your trip online.
How can I manage my booking?
Go to the “My Trips” section on the Copa Airlines website to change flights, update passenger details, select seats, or review your itinerary.
How do I check in online?
Online check-in is available through the Copa Airlines website or mobile app before departure. You can download or print your boarding pass after check-in.
How do I speak directly with a Copa Airlines representative?
Call (786) 840-2672 to reach a Copa Airlines customer service representative directly.
Can you cancel a Copa Airlines reservation within 24 hours?
Yes. Copa Airlines allows customers to cancel flights within 24 hours of booking without any charges, provided the departure is more than 7 days away.
Where is Copa Airlines located?
Copa Airlines is headquartered in Panama City, with its main hub at Tocumen International Airport.
Who owns Copa Airlines?
Copa Holdings, S.A., based in Panama City, owns both Copa Airlines and low-cost carrier Wingo.
Can I cancel an international ticket within 24 hours?
Yes. Copa Airlines allows customers to cancel a reservation within 24 hours of booking at no charge, as long as the booking was made at least seven days before departure. After the 24-hour window, standard cancellation fees apply. This applies to tickets booked directly through copaair.com.
Is Copa Airlines still in operation?
Yes. Copa Airlines continues to operate flights to various destinations across the Americas and the Caribbean.
Can I select my seat on Copa Airlines?
Yes. Passengers can select seats during the booking process or later through the Manage My Booking feature on copaair.com.
Is Copa Airlines affiliated with United Airlines?
Copa Airlines is not owned by United Airlines, but the two airlines have a partnership through the Star Alliance network.
How to get professional help with your Copa Airlines problem
If you need help with Copa Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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