Copa Airlines

Copa Airlines is a Star Alliance member, allowing passengers to earn and redeem miles across partner airlines including United and other alliance carriers. It is part of Copa Holdings, S.A., which operates the low-cost brand Wingo through its Colombian subsidiary AeroRepública (Copa Airlines Colombia).

Telephone
Customer service : +507-304-2672
servations and customer service : (800) 359-2672
U.S. customer service : (786) 840-2672
Mailing address
Avenida Principal y Avenida de la Rotonda, Costa del Este, Complejo Business Park, Torre Norte, Parque Lefevre
Panama City, Panama 0816-06819
Website
copaair.com/en

What you need to know about Copa Airlines

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Copa Airlines

Try self-service first

Use our proven resolution methods, or Copa Airlines’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Copa Airlines respond?

Email support
Copa Airlines does not publish a direct customer service email. Use the contact form on copaair.com or reach out via social media.
Live chat
Live chat availability may vary. Check copaair.com for current support options.
Social media
Copa Airlines responds to social media inquiries on Facebook, X, and Instagram, typically within 24–48 hours.
Help center/FAQ
Copa's help center at copaair.com offers immediate answers to common questions about booking, baggage, and cancellations.
Verified contacts

Copa Airlines customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Diana Mizrachi-Kopel
Customer Experience Senior Director
Secondary
Daniel Gunn
Senior Vice President of Operations
Chief Executive
Pedro Heilbron
Executive Chairman and Chief Executive Officer

Copa Airlines customer service policies

Copa Airlines’ privacy policy explains how the airline collects, uses, stores, and shares personal information when customers use its website, mobile apps, loyalty program, customer service channels, and travel services.

Copa Airlines loyalty program

Copa Airlines operates the ConnectMiles frequent flyer program, offering members the ability to earn and redeem miles on Copa flights and with partner airlines and services.

Frequently asked questions about Copa Airlines

Call (786) 840-2672 to reach a Copa Airlines customer service representative directly.
Yes. Copa Airlines allows customers to cancel flights within 24 hours of booking without any charges, provided the departure is more than 7 days away.
Copa Airlines is headquartered in Panama City, with its main hub at Tocumen International Airport.
Copa Holdings, S.A., based in Panama City, owns both Copa Airlines and low-cost carrier Wingo.
Yes. Copa Airlines allows customers to cancel a reservation within 24 hours of booking at no charge, as long as the booking was made at least seven days before departure. After the 24-hour window, standard cancellation fees apply. This applies to tickets booked directly through copaair.com.
Yes. Copa Airlines continues to operate flights to various destinations across the Americas and the Caribbean.
Yes. Passengers can select seats during the booking process or later through the Manage My Booking feature on copaair.com.
Copa Airlines is not owned by United Airlines, but the two airlines have a partnership through the Star Alliance network.

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