CookUnity is a subscription-based meal delivery service that connects users with chef-prepared meals delivered to their homes.
CookUnity Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate CookUnity
What you need to know about CookUnity
CookUnity generally responds to customer service issues in a satisfactory manner.
- CookUnity’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with CookUnity with our insider guide or through our executive contacts.
- CookUnity’s customer service policies are standard. Here are our frequently asked questions about CookUnity.
CookUnity customer service response times
CookUnity’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | CookUnity does not offer phone support. |
| Email support support@cookunity.com | Response times typically range from a few hours to one business day, depending on inquiry volume. |
| Live chat support | CookUnity does not offer live chat support. |
| Social media | CookUnity is active on platforms such as Instagram and Facebook. While you can send direct messages, response times vary and are generally slower than chat or email. |
| Help center/FAQ | The CookUnity help center offers immediate access to answers for common questions, subscription management, and delivery issues. |
How to resolve a problem with CookUnity
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
CookUnity mailing address
630 Flushing Ave 3rd floor
CookUnity executive customer service contacts
Primary Contact
Bruno Didier
Head of B2B
630 Flushing Ave 3rd floor
Brooklyn, NY 11206
@cookunity.com
Secondary Contact
Matthew Miller
B2B Strategy and Ops
630 Flushing Ave 3rd floor
Brooklyn, NY 11206
@cookunity.com
Chief Executive
Mateo Marietti
630 Flushing Ave 3rd floor
Brooklyn, NY 11206
@cookunity.com
Who owns CookUnity?
CookUnity is a privately held company co-founded in 2015 by Mateo Marietti, Lucia Cisilotto, and Matias Serebrinsky. Mateo Marietti serves as the CEO, while Clara Quiroga, his wife, is the Chief Business Officer.
How can I contact CookUnity?
Email CookUnity at support@cookunity.com.
When can I contact CookUnity customer service?
CookUnity customer service is available 7 days a week from 7 a.m. to 11 p.m. Eastern time.
How to get professional help with your CookUnity problem
If you need help with CookUnity, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.