CookUnity

CookUnity is a subscription-based meal delivery service that connects users with chef-prepared meals delivered to their homes.

Mailing address
630 Flushing Ave 3rd floor
Website
cookunity.com

What you need to know about CookUnity

CookUnity generally responds to customer service issues in a satisfactory manner.

How to resolve a problem with CookUnity

Try self-service first

Use our proven resolution methods, or CookUnity’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does CookUnity respond?

Phone support
CookUnity does not offer phone support.
Email supportsupport@cookunity.com
Response times typically range from a few hours to 1 business day, depending on inquiry volume.
Live chat support
CookUnity does not offer live chat support.
Social media
CookUnity is active on platforms such as Instagram and Facebook. While you can send direct messages, response times vary and are generally slower than chat or email.
Help center/FAQ
The CookUnity help center offers immediate access to answers for common questions, subscription management, and delivery issues.
Verified contacts

CookUnity customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Bruno Didier
Head of B2B
Secondary
Matthew Miller
B2B Strategy and Ops
Chief Executive
Mateo Marietti
Chief Executive

CookUnity customer service policies

CookUnity's privacy policy outlines how the company collects, uses, and shares your personal information when you interact with its services, including its website, mobile app, and customer support channels. They collect data such as contact details, account credentials, device information, demographic data, and communication content. This information is used to provide and improve services, personalize user experiences, and for marketing purposes. CookUnity may share anonymized demographic data with advertisers and retains user-submitted information indefinitely, unless deletion is requested. Users can update or request deletion of their personal information by contacting support@cookunity.com.

CookUnity loyalty program

CookUnity offers a membership program called Unity Pass, which provides several benefits to subscribers.

Frequently asked questions about CookUnity

CookUnity is a privately held company co-founded in 2015 by Mateo Marietti, Lucia Cisilotto, and Matias Serebrinsky. Mateo Marietti serves as the CEO, while Clara Quiroga, his wife, is the Chief Business Officer.
Email CookUnity at support@cookunity.com.
CookUnity customer service is available 7 days a week from 7 a.m. to 11 p.m. Eastern time.

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