Comfort Keepers is a global network of independently owned franchises that provide non-medical in-home care services to seniors and adults, focusing on personalized assistance with daily activities to support independent living.
Comfort Keepers Responsiveness rating
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What you need to know about Comfort Keepers
Customer service experiences with Comfort Keepers can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Comfort Keepers’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Comfort Keepers with our insider guide or through our executive contacts.
- Comfort Keepers’s customer service policies are standard. Here are our frequently asked questions about Comfort Keepers.
Comfort Keepers customer service response times
Comfort Keepers’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (866) 473-3912 | Typically offers the fastest response during business hours. |
| Email support | Comfort Keepers does not have email support. |
| Live chat support | Available on the website with relatively quick replies when staffed. |
| Social media | May respond within a few hours to one business day. |
| Help center/FAQ | FAQ is available for general questions and support topics. |
How to resolve a problem with Comfort Keepers
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Comfort Keepers mailing address
1 Park Plaza
Suite 300
Irvine, CA 92614
Comfort Keepers loyalty program
You can join Company’s loyalty program, Company, by signing up for an account on the Company website or through their mobile app. Once you’re signed in, look for the loyalty program section, which will be highlighted. Program benefits include special discounts, early access to sales, and exclusive deals.
Comfort Keepers social media channels
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Comfort Keepers executive customer service contacts
Primary Contact
Chris Murphy
Business Development Manager
1 Park Plaza
Suite 300
Irvine, CA 92614
Chris.Murphy@comfortkeepers.com
Secondary Contact
Joanie Yeomans
Chief Operating Officer
1 Park Plaza
Suite 300
Irvine, CA 92614
Joanie.Yeomans@comfortkeepers.com
Chief Executive
Natalie Black
1 Park Plaza
Suite 300
Irvine, CA 92614
Natalie.Black@comfortkeepers.com
Who owns Comfort Keepers?
Comfort Keepers is owned by The Halifax Group, a private equity firm that acquired the brand in 2023 from Sodexo’s Worldwide Home Care division.
How can I contact Comfort Keepers?
Call Comfort Keepers at (866) 473-3912.
Does Comfort Keepers have an online contact form?
Yes, you can find Comfort Keepers’ online contact form here.
How to get professional help with your Comfort Keepers problem
If you need help with Comfort Keepers, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.