CNN Customer Service Contacts

CNN (Cable News Network) is a multinational news-based TV network headquartered in Atlanta.

How to reach a person at CNN

CNN Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about CNN

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with CNN

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

CNN mailing address

190 Marietta St
Atlanta, GA 30033

CNN social media channels

X


CNN executive customer service contacts

Primary Contact
Ken Jautz
Executive Vice President
190 Marietta St
Atlanta, GA 30033
ken.jautz@cnn.com

LinkedIn

Secondary Contact
Alex MacCallum
Executive Vice President, Digital Products and Services, CNN Worldwide
190 Marietta St
Atlanta, GA 30033
alex.maccallum@cnn.com

LinkedIn

Chief Executive
Mark Thompson
190 Marietta St NW
Atlanta, GA 30033
mark.thompson@cnn.com

LinkedIn

Frequently asked questions about CNN

How can I contact CNN customer service?

Does CNN have an online contact form?

Yes, you can find the online contact form here.

Can I access CNN content without a cable subscription?

Yes, you can access CNN content without a cable subscription through streaming services like Hulu + Live TV, YouTube TV, Sling TV, and AT&T TV Now. CNN also offers some free content on its website and app.

I'm having trouble streaming CNN. What should I do?

If you’re experiencing issues with streaming CNN, try the following steps:

  1. Check your internet connection.
  2. Restart your device.
  3. Clear your browser’s cache or reinstall the CNN app.
  4. Ensure your streaming service or TV provider login credentials are correct.
  5. Contact your internet service provider if the issue persists.

How do I update my CNN app?

To update the CNN app, go to the app store on your device (App Store for iOS or Google Play for Android), search for the CNN app, and click the “Update” button if an update is available.

How do I manage my CNN subscription?

To manage your CNN subscription, log in to your account on the CNN website or the app. From there, you can update your payment information, change your subscription plan, or cancel your subscription.

Who do I contact for billing issues?

For billing issues, contact CNN Customer Service via the help page or the customer support number at (833) 967-7829. If you’re subscribed through a third-party service (e.g., Hulu, YouTube TV), contact that service’s customer support.

How can I find a specific CNN program or news segment?

You can find specific CNN programs or news segments on the CNN website or app by using the search function. Additionally, you can check the TV schedule on the CNN website for upcoming shows and replays.

How do I submit feedback or a story idea to CNN?

You can submit feedback here or a story idea here.

Does CNN provide closed captioning?

Yes, CNN provides closed captioning for its television broadcasts and most of its online video content to ensure accessibility for viewers who are deaf or hard of hearing.

How do I enable closed captions on CNN?

To enable closed captions on CNN:

  • On TV: Use your remote control to turn on captions through your TV settings menu.
  • On the CNN app: Go to the settings menu within the app and turn on the closed captions option.
  • On the website: Click the CC button on the video player to enable captions.

How to get professional help with your CNN problem

If you need help with CNN, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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