CNN

CNN (Cable News Network) is a multinational news-based TV network headquartered in Atlanta.

Mailing address
190 Marietta St
Atlanta, GA 30033
Website
cnn.com

What you need to know about CNN

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with CNN

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

CNN customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Ken Jautz
Executive Vice President
Secondary
Alex MacCallum
Executive Vice President, Digital Products and Services, CNN Worldwide
Chief Executive
Mark Thompson

Frequently asked questions about CNN

Email help@cnn.com.
Yes, you can find the online contact form here.

Yes, you can access CNN content without a cable subscription through streaming services like Hulu + Live TV, YouTube TV, Sling TV, and AT&T TV Now. CNN also offers some free content on its website and app.

If you're experiencing issues with streaming CNN, try the following steps:
  1. Check your internet connection.
  2. Restart your device.
  3. Clear your browser's cache or reinstall the CNN app.
  4. Ensure your streaming service or TV provider login credentials are correct.
  5. Contact your internet service provider if the issue persists.
To update the CNN app, go to the app store on your device (App Store for iOS or Google Play for Android), search for the CNN app, and click the "Update" button if an update is available.
To manage your CNN subscription, log in to your account on the CNN website or the app. From there, you can update your payment information, change your subscription plan, or cancel your subscription.
For billing issues, contact CNN customer service via the help page. If you're subscribed through a third-party service (e.g., Hulu, YouTube TV), contact that service's customer support.
You can find specific CNN programs or news segments on the CNN website or app by using the search function. Additionally, you can check the TV schedule on the CNN website for upcoming shows and replays.
You can submit feedback here or a story idea here.
Yes, CNN provides closed captioning for its television broadcasts and most of its online video content to ensure accessibility for viewers who are deaf or hard of hearing.
To enable closed captions on CNN:
  • On TV: Use your remote control to turn on captions through your TV settings menu.
  • On the CNN app: Go to the settings menu within the app and turn on the closed captions option.
  • On the website: Click the CC button on the video player to enable captions.

Outdated info? Report it here