Club Med Customer Service Contacts

Club Méditerranée (Club Med) is a French corporation that owns and manages a chain of all-inclusive vacation resorts.

How to reach a person at Club Med

Customer service: (800) 548-1335

Toll Free: (888) 932-2582

Club Med Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Club Med

The company responds to most customer complaints in a satisfactory manner.

How to solve a problem with Club Med

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Club Med mailing address

909 Third Avenue
11th Floor
New York, NY 10022

Club Med social media channels


Club Med executive customer service contacts

Primary Contact
Olivier Bergeret
Vice President Operations
909 Third Avenue
11th Floor
New York, NY 10022
[email protected]

Chief Executive
Carolyne Doyon
909 Third Avenue
11th Floor
New York, NY 10022
[email protected]


Frequently asked questions about Club Med

How can I contact Club Med customer service?

Does Club Med have an online contact form?

Yes, you can find the online contact form here.

How can I book a vacation with Club Med?

You can book a vacation through the Club Med website, by calling their customer service, or through authorized travel agents. The website provides detailed information on resorts, packages, and availability. Call (800) 548-1335 or email [email protected].

Can I modify or cancel my reservation?

Yes, contact Club Med customer service. Cancellation and modification policies vary depending on the booking terms and the timing of the change. Fees may apply. Call (800) 548-1335 or email [email protected].

Does Club Med have a loyalty program?

Yes, Club Med has a loyalty program called Great Members, which offers benefits such as exclusive offers, priority check-in, and room upgrades. Membership is based on the number of nights stayed at Club Med resorts.

How to get professional help with your Club Med problem

If you need help with Club Med, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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