Club Méditerranée (Club Med) is a French corporation that owns and manages a chain of all-inclusive vacation resorts.
How to reach a person at Club Med
Main: (212) 445-8000
Customer service: (800) 548-1335
Toll Free: (888) 932-2582
Club Med Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Club Med
The company responds to most customer complaints in a satisfactory manner.
How to solve a problem with Club Med
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Club Med mailing address
909 Third Avenue
11th Floor
New York, NY 10022
Club Med social media channels
Club Med executive customer service contacts
Primary Contact
Olivier Bergeret
Vice President Operations
909 Third Avenue
11th Floor
New York, NY 10022
olivier.bergeret@clubmed.com
Chief Executive
Carolyne Doyon
909 Third Avenue
11th Floor
New York, NY 10022
carolyne.doyon@clubmed.com
How can I contact Club Med customer service?
Call (800) 548-1335 or email customerrelations.usa@clubmed.com.
Does Club Med have an online contact form?
Yes, you can find the online contact form here.
How can I book a vacation with Club Med?
You can book a vacation through the Club Med website, by calling their customer service, or through authorized travel agents. The website provides detailed information on resorts, packages, and availability. Call (800) 548-1335 or email customerrelations.usa@clubmed.com.
Can I modify or cancel my reservation?
Yes, contact Club Med customer service. Cancellation and modification policies vary depending on the booking terms and the timing of the change. Fees may apply. Call (800) 548-1335 or email customerrelations.usa@clubmed.com.
Does Club Med have a loyalty program?
Yes, Club Med has a loyalty program called Great Members, which offers benefits such as exclusive offers, priority check-in, and room upgrades. Membership is based on the number of nights stayed at Club Med resorts.
How can I provide feedback or file a complaint with Club Med?
If you have feedback or need to file a complaint with Club Med, you can contact customer service department. Call (800) 548-1335 or email customerrelations.usa@clubmed.com.
What amenities and activities are available at Club Med resorts?
Club Med resorts offer a variety of amenities, including accommodations, dining options, sports activities, entertainment, and wellness facilities. Specific offerings may vary by resort location.
Does Club Med offer travel insurance?
Yes, Club Med typically offers travel insurance options that can be purchased when booking your vacation. This insurance may cover trip cancellations, medical emergencies, and other travel-related incidents.
How to get professional help with your Club Med problem
If you need help with Club Med, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
