Citizens Bank

Citizens Bank is a U.S.-based financial institution that offers banking, lending, and investment services.

Telephone

Main : (800) 922-9999

Mailing address

One Citizens Plaza
Providence, RI 02903

Website

What you need to know about Citizens Bank

Customer service experiences with Citizens Bank can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Citizens Bank’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Citizens Bank with our insider guide or through our executive contacts.
Citizens Bank's customer service policies are standard. Here are our frequently asked questions about Citizens Bank.

How to resolve a problem with Citizens Bank

Try self-service first

Use our proven resolution methods, or Citizens Bank’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Citizens Bank respond?

Phone support

Available 24/7 at (800) 922-9999. Wait times may vary based on call volume.

Email support

Citizens Bank does not offer email support.

Online contact form

Citizens Bank does not have an online contact form.

Live chat support

Available through the website.

Social mediaHelp center/FAQ

Citizens Bank maintains active profiles on several social media platforms

Here's how to reach Citizens Bank via social media.

FAQs

Verified contacts

Citizens Bank customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Peg Marty

Head of Customer Service, Operations

Peg.Marty@citizensbank.com

Secondary

Brendan Coughlin

Head of Consumer Banking

Brendan.Coughlin@citizensbank.com

Chief Executive

Bruce Van Saun

Chief Executive

Bruce.VanSaun@citizensbank.com

Citizens Bank self-service links

To locate a Citizens Bank branch or ATM near you, use their official branch locator tool: citizensbank.com/customer-service/branch-locator.aspx. Simply enter your address, city, or ZIP code to find nearby locations and access details like hours and services offered.

Citizens Bank customer service policies

Citizens Bank's online privacy policy explains how personal information collected through websites, mobile apps, branches, and other services is gathered, used, shared, and protected. Information such as contact details, account data, device identifiers, and browsing behavior is used to provide services, process transactions, improve user experience, and maintain security. Physical, technical, and procedural safeguards are in place to protect this information. Cookies and similar technologies are employed for analytics and functionality. The policy also covers data retention and outlines consumer rights under laws like the California Consumer Privacy Act (CCPA), including access, correction, and deletion of personal data.

Citizens Bank loyalty program

Citizens Bank offers loyalty and rewards programs like CitizensPlus, which provides benefits for premium checking account holders, and Everyday Points and ScoreCard Rewards, which let customers earn points on card purchases for cash back, travel, and merchandise. These programs reward customer loyalty and regular banking activity.

Frequently asked questions about Citizens Bank

Call Citizens Bank at (800) 922-9999.

Yes, you can find Citizens Bank's chat support on its website.

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