Citizens Bank Customer Service Contacts

Citizens Bank is a U.S.-based financial institution that offers banking, lending, and investment services.

How to reach a person at Citizens Bank

Citizens Bank Responsiveness rating

rating
3/5

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What you need to know about Citizens Bank

Customer service experiences with Citizens Bank can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Citizens Bank customer service response times

Citizens Bank’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportAvailable 24/7 at (800) 922-9999. Wait times may vary based on call volume.
Email supportCitizens Bank does not offer email support.
Online contact formCitizens Bank does not have an online contact form.
Live chat support Available through the website.
Social media




Help center/FAQ
Citizens Bank maintains active profiles on several social media platforms

Here’s how to reach Citizens Bank via social media.

FAQs

How to resolve a problem with Citizens Bank

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Citizens Bank mailing address

One Citizens Plaza
Providence, RI 02903

Citizens Bank loyalty program

Citizens Bank offers loyalty and rewards programs like CitizensPlus, which provides benefits for premium checking account holders, and Everyday Points and ScoreCard Rewards, which let customers earn points on card purchases for cash back, travel, and merchandise. These programs reward customer loyalty and regular banking activity.

Citizens Bank social media channels

X


Citizens Bank executive customer service contacts

Primary Contact
Peg Marty
Head of Customer Service, Operations
One Citizens Plaza
Providence, RI 02903
Peg.Marty@citizensbank.com

LinkedIn

Secondary Contact
Brendan Coughlin
Head of Consumer Banking
One Citizens Plaza
Providence, RI 02903
Brendan.Coughlin@citizensbank.com

LinkedIn

Chief Executive
Bruce Van Saun
One Citizens Plaza
Providence, RI 02903
Bruce.VanSaun@citizensbank.com

Citizens Bank customer service policies

What is Citizens Bank's privacy policy?

Citizens Bank’s online privacy policy explains how personal information collected through websites, mobile apps, branches, and other services is gathered, used, shared, and protected. Information such as contact details, account data, device identifiers, and browsing behavior is used to provide services, process transactions, improve user experience, and maintain security. Physical, technical, and procedural safeguards are in place to protect this information. Cookies and similar technologies are employed for analytics and functionality. The policy also covers data retention and outlines consumer rights under laws like the California Consumer Privacy Act (CCPA), including access, correction, and deletion of personal data.

How can I locate a branch?

To locate a Citizens Bank branch or ATM near you, use their official branch locator tool: citizensbank.com/customer-service/branch-locator.aspx. Simply enter your address, city, or ZIP code to find nearby locations and access details like hours and services offered.

How can I schedule an appointment with a banker?

To schedule an appointment with a Citizens Bank banker, visit the online scheduling tool at citizensprecheckup.com/HomePage.aspx?src=dotcom_homepage. There, you can select your preferred branch, choose the type of service you need, and pick a convenient date and time.

Frequently asked questions about Citizens Bank

How can I contact Citizens Bank customer service?

Call Citizens Bank at (800) 922-9999.

Does Citizens Bank offer chat support?

Yes, you can find Citizens Bank’s chat support on its website.

How to get professional help with your Citizens Bank problem

If you need help with Citizens Bank, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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