Citizens Bank is a U.S.-based financial institution that offers banking, lending, and investment services.
What you need to know about Citizens Bank
Customer service experiences with Citizens Bank can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Citizens Bank’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Citizens Bank with our insider guide or through our executive contacts.
- Citizens Bank’s customer service policies are standard. Here are our frequently asked questions about Citizens Bank.
Citizens Bank customer service response times
Citizens Bank’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | Available 24/7 at (800) 922-9999. Wait times may vary based on call volume. |
Email support | Citizens Bank does not offer email support. |
Online contact form | Citizens Bank does not have an online contact form. |
Live chat support | Available through the website. |
Social media Help center/FAQ | Citizens Bank maintains active profiles on several social media platforms Here’s how to reach Citizens Bank via social media. FAQs |
How to resolve a problem with Citizens Bank
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Citizens Bank mailing address
One Citizens Plaza
Providence, RI 02903
Citizens Bank executive customer service contacts
Primary Contact
Peg Marty
Head of Customer Service, Operations
One Citizens Plaza
Providence, RI 02903
Peg.Marty@citizensbank.com
Secondary Contact
Brendan Coughlin
Head of Consumer Banking
One Citizens Plaza
Providence, RI 02903
Brendan.Coughlin@citizensbank.com
Chief Executive
Bruce Van Saun
One Citizens Plaza
Providence, RI 02903
Bruce.VanSaun@citizensbank.com
How can I contact Citizens Bank customer service?
Call Citizens Bank at (800) 922-9999.
Does Citizens Bank offer chat support?
Yes, you can find Citizens Bank’s chat support on its website.
How to get professional help with your Citizens Bank problem
If you need help with Citizens Bank, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.