citizenM

CitizenM is a Netherlands-based hotel chain that offers compact, modern rooms with high-tech features and a focus on self-service and communal spaces. The company targets urban travelers and operates hotels in major cities across Europe, North America, and Asia.

Telephone
Main : +44-744-417-1707
Email
Mailing address
Leidseweg 219
2253 AE, Voorschoten Netherlands
Website
citizenm.com

What you need to know about citizenM

Customer service experiences with citizenM can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

How to resolve a problem with citizenM

Try self-service first

Use our proven resolution methods, or citizenM’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does citizenM respond?

Phone support
Response times may vary, and customers have reported mixed experiences with wait times.

citizenM customer service is available 24/7.

Call +44-744-417-1707.
Email support
For general inquiries, you can email support@citizenm.com. Response times can vary based on the complexity of the issue.
Online contact form
citizenM provides an online contact form for various inquiries, including group bookings and meeting room reservations. Response times depend on the nature of the request.
Live chat support
Live chat is available on citizenM's website for immediate assistance. Response times are typically quick during business hours.
Social media
citizenM is active on social media platforms such as X and Facebook. For customer service inquiries, the company aims to provide same-day responses.

Here's how to reach citizenM via social media.
Verified contacts

citizenM customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Evelien van Damme
Director, Business Products
Secondary
Casper Overbeek
Chief Product Officer
Chief Executive
Lennert de Jong
Chief Executive

citizenM customer service policies

​CitizenM is committed to safeguarding the personal data of its guests and visitors, processing information in accordance with applicable data protection laws. Personal data is collected for specific purposes, including operations management, marketing, analytics, security, and legal compliance. The company retains personal data only for as long as necessary to fulfill these purposes, typically up to three years from the last interaction, unless a longer retention period is required by law. Guests have the right to access, correct, or delete their personal data and can exercise these rights by contacting CitizenM directly.

citizenM loyalty program

citizenM offers a paid membership program called mycitizenM+, which provides immediate benefits without the need to accumulate points or achieve status levels.

Frequently asked questions about citizenM

citizenM customer service is available 24/7.
Yes, you can find citizenM's online contact form here.

Outdated info? Report it here