CitizenM is a Netherlands-based hotel chain that offers compact, modern rooms with high-tech features and a focus on self-service and communal spaces. The company targets urban travelers and operates hotels in major cities across Europe, North America, and Asia.
citizenM Responsiveness rating
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What you need to know about citizenM
Customer service experiences with citizenM can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- citizenM’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with citizenM with our insider guide or through our executive contacts.
- citizenM’s customer service policies are standard. Here are our frequently asked questions about citizenM.
citizenM customer service response times
citizenM’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response times may vary, and customers have reported mixed experiences with wait times. citizenM customer service is available 24/7. Call +44-744-417-1707. |
| Email support | For general inquiries, you can email support@citizenm.com. Response times can vary based on the complexity of the issue. |
| Online contact form | citizenM provides an online contact form for various inquiries, including group bookings and meeting room reservations. Response times depend on the nature of the request. |
| Live chat support | Live chat is available on citizenM’s website for immediate assistance. Response times are typically quick during business hours. |
| Social media | citizenM is active on social media platforms such as X and Facebook. For customer service inquiries, the company aims to provide same-day responses. Here’s how to reach citizenM via social media. |
How to resolve a problem with citizenM
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
citizenM mailing address
Leidseweg 219
2253 AE, Voorschoten Netherlands
citizenM executive customer service contacts
Primary Contact
Evelien van Damme
Director, Business Products
Leidseweg 219
2253 AE, Voorschoten Netherlands
evelien.vandamme@citizenm.com
Secondary Contact
Casper Overbeek
Chief Product Officer
Leidseweg 219
2253 AE, Voorschoten Netherlands
casper.overbeek@citizenm.com
Chief Executive
Lennert de Jong
Leidseweg 219
2253 AE, Voorschoten Netherlands
lennert.dejong@citizenm.com
Call citizenM customer service at +44-744-417-1707 or email support@citizenm.com.
When can I contact citizenM customer service?
citizenM customer service is available 24/7.
Does citizenM have an online contact form?
Yes, you can find citizenM’s online contact form here.
How to get professional help with your citizenM problem
If you need help with citizenM, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.