Citigroup Inc. or Citi is an American multinational banking and financial services corporation headquartered in New York.
How to reach a person at Citigroup
Citigroup Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Citigroup
We receive occasional complaints about Citigroup. Here’s one where a consumer did not receive four percent cash back because of a technicality. And Citi didn’t side with one of its customer in a dispute, but should have. Fraudulent charges went through on a Citibank customer’s Citi Costco Visa, but Citibank wouldn’t help. It also didn’t give this customer the rest of his money.)
How to resolve a problem with Citigroup
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Citigroup mailing address
399 Park Avenue
New York, NY 10043
https://www.citigroup.com/citi/
Citigroup social media channels
Citigroup executive customer service contacts
Primary Contact
Elizabeth Barnett
Senior Vice President, Global Customer Solutions
399 Park Avenue
New York, NY 10043
Elizabeth.j.barnett@citi.com
Secondary Contact
Margo Pilic
Chief of Staff to CEO
399 Park Avenue
New York, NY 10043
margo.pilic@citi.com
Karen Peetz
Chief Administrative Officer
399 Park Avenue
New York, NY 10043
karen.peetz@citi.com
Chief Executive
Jane Fraser
CEO and President of Consumer Banking
399 Park Avenue
New York, NY 10043
jane.fraser@citi.com
How can I talk to Citigroup customer service?
To contact Citigroup customer service, you have several options:
– For general banking services, call (800) 285-1709.
– If you have a hearing or speech impairment, use TTY: (800) 788-0002.
– Outside of the US call 1 210 677 0065.
Does Citigroup have a 24/7 customer service number?
Yes, Citigroup offers 24/7 customer service.
How do I call Citigroup to make a payment?
To make a payment, call the general customer service number (800) 285-1709.
What is the phone number for Citigroup Priority Bank?
For Citigroup Priority Bank services, you can call (800) 374-9500.
Is Citibank the same as Citigroup?
Yes, Citibank is a subsidiary of Citigroup. Citigroup is the parent company that oversees various financial services, including Citibank.
Who owns Citigroup?
Citigroup is a publicly traded company, and its ownership is distributed among shareholders. There isn’t a single individual owner.
How to get professional help with your Citigroup problem
If you need help with Citigroup, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
