CIBC (Canadian Imperial Bank of Commerce) is a major Canadian financial institution offering a range of banking, investment, and financial services to individuals, businesses, and institutional clients.
CIBC Responsiveness rating
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What you need to know about CIBC
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with CIBC
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.CIBC mailing address
199 Bay Street
Commerce Court West
Toronto, ON M5L 1A2
CIBC executive customer service contacts
Primary Contact
Jon Hountalas
Senior Executive Vice-President and Group Head
199 Bay Street
Commerce Court West
Toronto, ON M5L 1A2
Jon.Hountalas@cibc.com
Secondary Contact
Hratch Panossian
Senior Executive Vice-President and Head of Personal and Business Banking
199 Bay Street
Commerce Court West
Toronto, ON M5L 1A2
Hratch.Panossian@cibc.com
Chief Executive
Victor G. Dodig
199 Bay Street
Commerce Court West
Toronto, ON M5L 1A2
Victor.Dodig@cibc.com
How can I contact CIBC customer service?
Call (877) 448-6500.
Does CIBC have an online contact form?
Yes, you can find the online contact form here.
How can I access my CIBC account online?
You can access your account by logging into CIBC Online Banking through the website or mobile app using your credentials.
What should I do if I forget my online banking password?
You can reset your password by selecting the “Forgot Password” link on the CIBC Online Banking login page. Follow the instructions to verify your identity and create a new password.
How can I report a lost or stolen CIBC credit/debit card?
Report a lost or stolen card immediately by calling CIBC’s customer service at (877) 448-6500. You can also lock or freeze your card using the CIBC mobile app.
How can I dispute a charge on my CIBC card?
To dispute a charge, contact CIBC customer service at (877) 448-6500 and provide details about the transaction in question. You can also submit a dispute through CIBC Online Banking.
How can I change my mailing address with CIBC?
Update your mailing address through CIBC Online Banking or by contacting customer service at (877) 448-6500. You may also visit a CIBC branch to make the change.
What are CIBC's hours of operation?
CIBC’s customer service is available 24/7 at (877) 448-6500. Branch hours vary by location, so check with your local branch for specific hours.
How to get professional help with your CIBC problem
If you need help with CIBC, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.