CIBC

CIBC (Canadian Imperial Bank of Commerce) is a major Canadian financial institution offering a range of banking, investment, and financial services to individuals, businesses, and institutional clients.

Telephone
Main : (877) 448-6500
Mailing address
199 Bay Street, Commerce Court West
Toronto, ON M5L 1A2
Website
us.cibc.com

What you need to know about CIBC

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with CIBC

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

CIBC customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jon Hountalas
Senior Executive Vice-President and Group Head
Secondary
Hratch Panossian
Senior Executive Vice-President and Head of Personal and Business Banking
Chief Executive
Victor G. Dodig
Chief Executive

Frequently asked questions about CIBC

Call (877) 448-6500.
Yes, you can find the online contact form here.
You can access your account by logging into CIBC Online Banking through the website or mobile app using your credentials.
You can reset your password by selecting the "Forgot Password" link on the CIBC Online Banking login page. Follow the instructions to verify your identity and create a new password.
Report a lost or stolen card immediately by calling CIBC's customer service at (877) 448-6500. You can also lock or freeze your card using the CIBC mobile app.
To dispute a charge, contact CIBC customer service at (877) 448-6500 and provide details about the transaction in question. You can also submit a dispute through CIBC Online Banking.
Update your mailing address through CIBC Online Banking or by contacting customer service at (877) 448-6500. You may also visit a CIBC branch to make the change.
CIBC's customer service is available 24/7 at (877) 448-6500. Branch hours vary by location, so check with your local branch for specific hours.

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