Chronopost

Chronopost is a French express parcel delivery company specializing in domestic and international shipping services.

Telephone
Main : +33-969-391-391
Mailing address
3 Avenue Gallieni
94250 Gentilly, France
Website
chronopost.fr

What you need to know about Chronopost

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Chronopost

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Chronopost customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Maxime Tupin
Managing Director, Administrative, Financial, Legal and Communication Management
Secondary
Anne-Sophie Lagorsse
Director of Innovation, Projects and Customer Experience
Chief Executive
Benoit Frette
Chief Executive

Frequently asked questions about Chronopost

Yes, you can find the online contact form here.
Call +33-969-391-391.
Monday to Friday 8 a.m. to 7 p.m., Saturday 8 a.m. to 12 p.m. (Paris time, excluding public holidays).
You can track your Chronopost shipment using the tracking number provided at the time of shipping. Enter the tracking number on the Chronopost website's tracking page to get the latest updates on your shipment's status.
Contact Chronopost customer service at +33-969-391-391. Provide your tracking number and any relevant details to resolve the issue.
You can request a change of delivery address by logging into your Chronopost account and using the online parcel management tools. Alternatively, you can contact customer service at +33-969-391-391 for assistance.
You can arrange a pickup by scheduling it through the Chronopost website or by contacting customer service at +33-969-391-391. Make sure to provide all necessary details, including the pickup address and parcel information.
Take photos of the damage and keep all packaging materials as evidence. File a claim with customer service at +33-969-391-391 to initiate an investigation and seek compensation.
Contact Chronopost customer service at +33-969-391-391 or the online contact form. Provide detailed information about your issue, including tracking numbers and any other relevant details.

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