Chrono24 is an online marketplace for buying and selling luxury watches.
What you need to know about Chrono24
Customer service experiences with Chrono24 can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Chrono24’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Chrono24 with our insider guide or through our executive contacts.
- Chrono24’s customer service policies are standard. Here are our frequently asked questions about Chrono24.
Chrono24 customer service response times
Chrono24’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | Typically responds within a few minutes during business hours, though wait times may increase during peak periods. Call Chrono24 at +49-721-96693-0. |
Email support | Expect a reply via email within 1 to 2 business days. Email Chrono24 customer service at quality@chrono24.com. |
Online contact form | Expect a reply via the online contact form within 1 to 2 business days. |
Live chat support | Chrono24 does not offer live chat support. |
Social media | Response times can vary widely, but users often receive a reply within 24 to 72 hours, depending on the platform and time of day. You can find Chrono24’s social media accounts here. |
How to resolve a problem with Chrono24
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Chrono24 mailing address
Haid-und-Neu-Str. 18
76131 Karlsruhe, Germany
Chrono24 executive customer service contacts
Primary Contact
Dirk Lewandowski
Director Customer Service
Haid-und-Neu-Str. 18
76131 Karlsruhe, Germany
dirk.lewandowski@chrono24.com
Secondary Contact
Sven Himmelsbach
COO
Haid-und-Neu-Str.
76131 Karlsruhe, Germany
sven.himmelsbach@chrono24.com
Chief Executive
Carsten Keller
Haid-und-Neu-Str. 18
76131 Karlsruhe, Germany
carsten.keller@chrono24.com
What is the address for Chrono24 in the U.S.?
The address for Chrono24 in the U.S. is:
1010 S Federal Highway
Suite 1400
Hallandale Beach, FL 33009
(646) 887-3560
How can I contact Chrono24 customer service?
Call Chrono24 customer service at +49-721-96693-0 or email info@chrono24.com.
Does Chrono24 have an online contact form?
Yes, you can find Chrono24’s online contact form here.
How to get professional help with your Chrono24 problem
If you need help with Chrono24, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.