Chrono24 Customer Service Contacts

Chrono24 is an online marketplace for buying and selling luxury watches.

How to reach a person at Chrono24

Chrono24 Responsiveness rating

rating
3/5

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What you need to know about Chrono24

Customer service experiences with Chrono24 can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Chrono24 customer service response times

Chrono24’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportTypically responds within a few minutes during business hours, though wait times may increase during peak periods.


Call Chrono24 at +49-721-96693-0.
Email supportExpect a reply via email within 1 to 2 business days.

Email Chrono24 customer service at quality@chrono24.com.
Online contact formExpect a reply via the online contact form within 1 to 2 business days.
Live chat supportChrono24 does not offer live chat support.
Social mediaResponse times can vary widely, but users often receive a reply within 24 to 72 hours, depending on the platform and time of day.

You can find Chrono24’s social media accounts here.

How to resolve a problem with Chrono24

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Chrono24 mailing address

Haid-und-Neu-Str. 18
76131 Karlsruhe, Germany

Chrono24 loyalty program

Chrono24 does not have a loyalty program.

Chrono24 social media channels

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Chrono24 executive customer service contacts

Primary Contact
Dirk Lewandowski
Director Customer Service
Haid-und-Neu-Str. 18
76131 Karlsruhe, Germany
dirk.lewandowski@chrono24.com

LinkedIn

Secondary Contact
Sven Himmelsbach
COO
Haid-und-Neu-Str.
76131 Karlsruhe, Germany
sven.himmelsbach@chrono24.com

LinkedIn

Chief Executive
Carsten Keller
Haid-und-Neu-Str. 18
76131 Karlsruhe, Germany
carsten.keller@chrono24.com

LinkedIn

Chrono24 customer service policies

What is Chrono24's privacy policy?

​Chrono24’s privacy policy describes the collection and processing of personal data when using the website under the General Data Protection Regulation (GDPR). It details the types of data collected, such as IP addresses and browser information, and explains how the data are used for website functionality. The policy also informs users of their rights regarding data access, correction, deletion, and objection to processing. Finally, the policy describes data security measures and provides contact information for the company’s data protection officer.

How can I find a Chrono24 office?

Chrono24 has offices in several locations worldwide. To find detailed information about each location, you can visit the official page: about.chrono24.com/en/locations/.

Here is a summary of the company’s key locations:

  • Karlsruhe, Germany (Headquarters): Located in Hoepfner Castle, Karlsruhe serves as the main hub for Chrono24’s operations.

  • Berlin, Germany: Home to the editorial office, focusing on creating content for the global marketplace.

  • Freiburg, Germany: A development site situated in the Black Forest, emphasizing technological advancements.

  • New York, USA: This office aims to assist customers across North, Central, and South America.

  • Miami, USA: Chrono24’s second U.S. location, providing services to watch dealers and enthusiasts in the Americas.

  • Hong Kong: Serving as the hub for the Asia-Pacific region, supporting customers from China, Japan, Australia, and beyond.

  • Tokyo, Japan: Located in the cultural and economic center of Japan, ensuring personalized support for Japanese customers.

Frequently asked questions about Chrono24

What is the address for Chrono24 in the U.S.?

The address for Chrono24 in the U.S. is:

1010 S Federal Highway
Suite 1400
Hallandale Beach, FL 33009
(646) 887-3560

How can I contact Chrono24 customer service?

Call Chrono24 customer service at +49-721-96693-0 or email info@chrono24.com.

Does Chrono24 have an online contact form?

Yes, you can find Chrono24’s online contact form here.

How to get professional help with your Chrono24 problem

If you need help with Chrono24, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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