Choice Hotels International is a hospitality holding corporation based in Rockville, Md.
How to reach a person at Choice Hotels International
Main: (301) 592-5000
Customer service: (800) 300-8800
Toll Free: (877) 424-6423
Choice Hotels International Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Choice Hotels International
We receive few complaints about Choice hotels. The company turned down this customer on a technicality.
How to resolve a problem with Choice Hotels International
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Choice Hotels International mailing address
1 Choice Hotels Circle
Suite 400
Rockville, MD 20850
Choice Hotels International social media channels
Choice Hotels International executive customer service contacts
Primary Contact
Jean Lapoint
Manager, Customer Engagement
1 Choice Hotels Circle
Suite 400
Rockville, MD 20850
jean.lapoint@choicehotels.com
Secondary Contact
Raul Ramirez Sanchez
Chief Segment and International Operations Officer
1 Choice Hotels Circle
Suite 400
Rockville, MD 20850
raul.ramirezsanchez@choicehotels.com
Jason Coats
Senior Director, Customer Care
1 Choice Hotels Circle
Suite 400
Rockville, MD 20850
jason.coats@choicehotels.com
Chief Executive
Patrick Pacious
1 Choice Hotels Circle
Suite 400
Rockville, MD 20850
patrick.pacious@choicehotels.com
Which hotel and motel brands do Choice Hotels International own?
The company owns the hotel and motel brands Comfort Inn, Comfort Suites, Quality Inn, Sleep Inn, Clarion, Cambria Hotel & Suites, Mainstay Suites, Suburban Extended Stay, Econo Lodge, Radisson, Rodeway Inn, and Ascend Hotel Collection.
Does Choice Hotels International have an online contact form?
Yes, you can access the contact form here.
How can I contact Choice Hotels International customer service?
Call (301) 592-5000.
How can I cancel or change my reservation with Choice Hotels International?
To cancel or modify your Choice Hotels International reservation:
Online: Log in to your Choice Hotels account to manage or cancel your reservation directly on the website. Locate your confirmation number from the email or text message you received after booking. For bookings made through third-party agents, contact your booking agent for assistance.
Phone: Call Choice Hotels at (800) 300-8800 to speak with a representative and make changes to your reservation over the phone.
How to get professional help with your Choice Hotels International problem
If you need help with Choice Hotels International, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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