Choice Hotels International is a hospitality holding corporation based in Rockville, Md. The company owns the hotel and motel brands Comfort Inn, Comfort Suites, Quality Inn, Sleep Inn, Clarion, Cambria Hotel & Suites, Mainstay Suites, Suburban Extended Stay, Econo Lodge, Radisson, Rodeway Inn, and Ascend Hotel Collection.
Responsiveness rating
What you need to know about Choice Hotels
Choice Hotels generally does not respond to customer requests in a satisfactory manner.
How to resolve a problem with Choice Hotels
This guide on how to solve a customer service problem will help you resolve most problems with Choice Hotels. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
1 Choice Hotels Circle
suite 400
Rockville, MD 20850
https://www.choicehotels.com/
Phone Contacts
Main: (301) 592-5000
Customer Service: (800) 300-8800
Toll Free: (877) 424-6423 (reservations only)
Email Contacts
In order to send your email or message to Choice, you must sign in to your account and follow the prompts on this Choice page.
Social Media Contacts
Executive Contacts
Primary Contact
Jean Lapoint
Manager, Customer Engagement
1 Choice Hotels Circle
Suite 400
Rockville, MD
(602) 308-5405
[email protected]
Secondary Contact
Raul Ramirez Sanchez
Chief Strategy & International Operations Officer
1 Choice Hotels Circle
suite 400
Rockville, MD 20850
(240) 753-7158
[email protected]
Jason Coats
Senior Director, Customer Care
1 Choice Hotels Circle
Suite 400
Rockville, MD 20850
[email protected]
Chief Executive
Patrick Pacious
President and Chief Executive Officer
1 Choice Hotels Circle
Suite 400
Rockville, MD
(301) 592-6740 or (301) 592-5000
[email protected]
This contact was published on October 14, 2015 and updated on September 27, 2023.
