China Eastern Airlines Customer Service Contact Support Via Phone Email Exec Contacts

China Eastern Airlines Corporation Limited is an airline headquartered in Shanghai Hongqiao International Airport in Changning District, Shanghai. It is a major Chinese airline operating international, domestic and regional routes.

Responsiveness rating

3/5

China Eastern Airlines often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about China Eastern Airlines

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with China Eastern Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

China Eastern Airlines Company Limited
66 Airport Avenue
Pudong International Airport
Shanghai 201202
https://us.ceair.com/en/

Phone Contacts

Main: (86-21) 6268 6268
Customer Service: (855) 589-5530

Office Hours:

06:00-18:00 PST (Monday-Sunday)

For customers with hearing or speech disabilities: Dial 711

China Eastern Airlines European Rep-offices:

China Eastern Airlines European Rep-offices

Paris:	Tel: +33 144 86 03 00	Fax: +33 144 86 08 68
London:	Tel: +44 207 935 2676	Fax: +44 207 935 2967
Frankfurt:	Tel: +49 69 133 8930	Fax: +49 69 133 89333
Moscow:	Tel: +7 495 935 8828	Fax: +7 495 935 8829

Email Contacts

[email protected]
[email protected]

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Ben Beidou Lee
Director of Sales - North America
China Eastern Airlines Company Limited
66 Airport Avenue
Pudong International Airport
Shanghai 201202
[email protected]

Secondary Contact
Tim Codd
Vice President - North America
China Eastern Airlines Company Limited
66 Airport Avenue
Pudong International Airport
Shanghai 201202
[email protected]

Tang Bing
Executive Vice President
China Eastern Airlines Company Limited
66 Airport Avenue
Pudong International Airport
Shanghai 201202
[email protected]

Chief Executive
Mr. Xulun Ma Vice
Chairman & President
China Eastern Airlines Company Limited
66 Airport Avenue
Pudong International Airport
Shanghai 201202