China Eastern Airlines Customer Service Contacts

China Eastern Airlines Corporation Limited is an airline headquartered in Shanghai Hongqiao International Airport in Changning District, Shanghai. It is a major Chinese airline operating international, domestic and regional routes.

How to reach a person at China Eastern Airlines

Main: (86-21) 6268 6268

Customer Service:  (855) 589-5530

[email protected]

[email protected]

https://us.ceair.com/en/

China Eastern Airlines Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

China Eastern Airlines European Rep-offices:

Paris:
Tel: +33 144 86 03 00
Fax: +33 144 86 08 68


London:
Tel: +44 207 935 2676
Fax: +44 207 935 2967


Frankfurt:
Tel: +49 69 133 8930
Fax: +49 69 133 89333


Moscow:
Tel: +7 495 935 8828
Fax: +7 495 935 8829

What you need to know about China Eastern Airlines

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with China Eastern Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

China Eastern Airline’s mailing address

China Eastern Airline’s social media channels

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Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at China Eastern Airlines.

China Eastern Airline’s executive customer service contacts