Yes, you can book a flight on China Eastern Airlines’ website homepage.
China Eastern Airlines
China Eastern Airlines is a state-owned Chinese carrier that operates domestic and international passenger and cargo flights, primarily through hubs in Shanghai. It is controlled by China Eastern Air Holding Company, which is owned by the Chinese government, and it is a member of the SkyTeam airline alliance.
Mailing address
The Board Office, Block A2, Northern DistrictCEA Building, 36 Hongxiang sanlu Road Minhang District, Shanghai
Website
us.ceair.com/enWhat you need to know about China Eastern Airlines
The company responds to most customer complaints in a satisfactory manner.
- China Eastern Airline’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with China Eastern Airline with our insider guide or through our executive contacts.
- Here are our frequently asked questions about China Eastern Airline.
How to resolve a problem with China Eastern Airlines
Try self-service first
Use our proven resolution methods, or China Eastern Airlines’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does China Eastern Airlines respond?
Phone support
Usually 1 to 30 minutes. Availability: Phone support is available 24/7.
Email supportcustomercare@ceair.com
Usually 1 to 5 business days. Availability: Email support is available 24/7.
Live chat support
China Eastern Airlines does not have live chat.
Social media
Help center/FAQ
At the bottom of China Eastern Airline's website is more information about optional services and fees, lithium battery safety, special assistance, medical services and infants.
Verified contacts
China Eastern Airlines customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
China Eastern Airlines self-service links
China Eastern Airlines customer service policies
China Eastern Airlines’ privacy policy collects extensive personal and travel data, including sensitive information like ID documents and facial recognition, and shares it with partners, subsidiaries, and authorities, often with vague limits. The airline uses this data for bookings, service personalization, marketing, and security, but retains it as long as it wants and updates the policy at its discretion. Users have limited control, and continued use is treated as consent, leaving travelers exposed to broad data collection and sharing practices.
China Eastern Airlines loyalty program
China Eastern Airlines operates the Eastern Miles frequent-flyer program, which allows members to earn miles primarily by flying on China Eastern and other SkyTeam partner airlines, with additional earning opportunities through select non-airline partners. Miles can be redeemed for award flights, cabin upgrades, and limited partner rewards, subject to availability and program rules. The program has tiered status levels, generally Silver, Gold, and Platinum, based on qualifying flights or points over a set period, with higher tiers offering incremental benefits such as bonus miles and priority services.
Frequently asked questions about China Eastern Airlines
| Paris: | Tel: +33-144-86-03-00 | Fax: +33-144-86-08-68 |
| London: | Tel: +44-207-935-2676 | Fax: +44-207-935-2967 |
| Frankfurt: | Tel: +49-69-133-8930 | Fax: +49-69-133-89333 |
| Moscow: | Tel: +7-495-935-8828 | Fax: +7-495-935-8829 |
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published June 4, 2024. Updated February 3, 2026.