China Eastern Airlines is a state-owned Chinese carrier that operates domestic and international passenger and cargo flights, primarily through hubs in Shanghai. It is controlled by China Eastern Air Holding Company, which is owned by the Chinese government, and it is a member of the SkyTeam airline alliance.
How to reach a person at China Eastern Airlines
Main: +86-21-206-95530
China Eastern Airlines Responsiveness rating
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What you need to know about China Eastern Airline
The company responds to most customer complaints in a satisfactory manner.
- China Eastern Airline’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with China Eastern Airline with our insider guide or through our executive contacts.
- Here are our frequently asked questions about China Eastern Airline.
China Eastern Airline customer service response times
| Phone support +86-21-206-95530 | Response times: Usually 1 to 30 minutes. Availability: Phone support is available 24/7. |
| Email support customercare@ceair.com | Response times: Usually 1 to 5 business days. Availability: Email support is available 24/7. |
| Live chat support | China Eastern Airlines does not have live chat. |
| Social media | China Eastern Airlines is active on social media platforms such as Facebook, X, LinkedIn, and TikTok. Response times can range from 1 to 48 hours depending on the platform and the inquiry’s complexity. |
| Help center/FAQ | At the bottom of China Eastern Airline’s website is more information about optional services and fees, lithium battery safety, special assistance, medical services and infants. |
How to resolve a problem with China Eastern Airline
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.China Eastern Airline mailing address
The Board Office
Block A2
Northern District
CEA Building, 36 Hongxiang sanlu Road Minhang District, Shanghai
China Eastern Airline loyalty program
China Eastern Airlines operates the Eastern Miles frequent-flyer program, which allows members to earn miles primarily by flying on China Eastern and other SkyTeam partner airlines, with additional earning opportunities through select non-airline partners. Miles can be redeemed for award flights, cabin upgrades, and limited partner rewards, subject to availability and program rules. The program has tiered status levels, generally Silver, Gold, and Platinum, based on qualifying flights or points over a set period, with higher tiers offering incremental benefits such as bonus miles and priority services.
China Eastern Airline social media channels
China Eastern Airline executive customer service contacts
Primary Contact
임서우 (seowoo)
Customer Service Manager
The Board Office
Block A2
Northern District
CEA Building, 36 Hongxiang sanlu Road Minhang District, Shanghai
seowoo@ceair.com
Secondary Contact
Tim Codd
Vice President of Business Development
The Board Office
Block A2
Northern District
CEA Building, 36 Hongxiang sanlu Road Minhang District, Shanghai
tim@ceair.com
Chief Executive
Gao Fei
The Board Office
Block A2
Northern District
CEA Building, 36 Hongxiang sanlu Road Minhang District, Shanghai
fei@ceair.com
What are the contact details for the China Eastern Airlines European representative offices?
| Paris: | Tel: +33-144-86-03-00 | Fax: +33-144-86-08-68 |
| London: | Tel: +44-207-935-2676 | Fax: +44-207-935-2967 |
| Frankfurt: | Tel: +49-69-133-8930 | Fax: +49-69-133-89333 |
| Moscow: | Tel: +7-495-935-8828 | Fax: +7-495-935-8829 |
How to get professional help with your China Eastern Airlines problem
If you need help with China Eastern Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
