Check ‘n Go operates a chain of payday loan stores in the United States. The company is based in Cincinnati.
How to reach a person at Check ‘n Go
Main: (513) 336-7735
Customer service: (888) 296-2274
Toll Free: (800) 723-7022
Check ‘n Go Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Check ‘n Go
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Check ‘n Go
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Check ‘n Go mailing address
7755 Montgomery Road
Suite 400
Cincinnati, OH 45236
Check ‘n Go executive customer service contacts
Primary Contact
Mark Dawson
Senior Director Strategic Operations at Axcess Financial
7755 Montgomery Road
Suite 400
Cincinnati, OH 45236
mdawson@axcess-financial.com
Secondary Contact
Chuck Williams
Division Vice President
7755 Montgomery Road
Suite 400
Cincinnati, OH 45236
cwilliams@axcess-financial.com
or Mike Kayl, Division Vice President, mkayl@axcess-financial.com
Julie Joseforsky
Chief Operating Officer
7755 Montgomery Road
Suite 400
Cincinnati, OH 45236
jjoseforsky@axcess-financial.com
Chief Executive
Allan David Davis
7755 Montgomery Road
Suite 400
Cincinnati, OH 45236
ddaviddavis@cngholdings.com
How can I contact Check 'n Go customer service?
Call (888) 296-2274 or email customerservice@checkngo.com.
When can I contact Check 'n Go customer service?
Monday to Friday 8 a.m. to 8 p.m.; Saturday 9 a.m. to 4 p.m. (all times Eastern).
Who owns Check 'n Go?
It is owned by CNG Holdings, a diversified specialty finance company headquartered in Kenwood, Ohio. CNG Holdings is the parent company for Axcess Financial Services which operates Check ‘n Go and TEMPOE.
What is Check 'n Go?
Check ‘n Go is a financial services company that provides payday loans, installment loans, check cashing, prepaid debit cards, and other financial products to consumers.
What are the eligibility requirements for a Check 'n Go loan?
Eligibility requirements may vary by state and loan type but generally include being at least 18 years old and having a valid ID, an active checking account, and proof of income.
Do I need good credit to get a loan from Check 'n Go?
No, Check ‘n Go offers loans to people with various credit histories, including those with poor or no credit. However, the loan terms may vary based on your credit profile.
How do I repay my loan?
Loan repayment methods can include automatic withdrawals from your bank account, paying online, visiting a Check ‘n Go store, or mailing in a payment. The specific options will depend on the type of loan and your agreement.
What happens if I can’t repay my loan on time?
If you can’t repay your loan on time, you should contact Check ‘n Go immediately. There may be options such as extensions, payment plans, or refinancing, but these will vary by state and loan type. Late or missed payments can result in additional fees and affect your credit score.
Are Check 'n Go locations open on weekends?
Many Check ‘n Go locations are open on weekends, but hours can vary by location. It’s best to check the specific hours for your nearest Check ‘n Go store.
Can I manage my loan online?
Yes, Check ‘n Go provides online account management where you can apply for loans, make payments, check your balance, and view your loan history.
Which stores does Axcess Financial operate?
Axcess Financial operates Check ‘n Go and Allied Cash Advance stores
How to get professional help with your Check ‘n Go problem
If you need help with Check ‘n Go, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
