Fareportal

Fareportal is the travel technology company that owns CheapOair.com and OneTravel.com.

Telephone
Main telephone number : (646) 738-7813
Mailing address
137 West 25th Street, 11th Floor
New York, NY 10001
Website
fareportal.com

What you need to know about Fareportal

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Fareportal

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Start with the primary contact below, then escalate step by step if needed.

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Verified contacts

Fareportal customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Ruben Bello
Global Vice President Customer Excellence
Secondary
Glen Cusano
Chief Financial Officer
Chief Executive
Werner Kunz-Cho
Chief Executive Officer

Frequently asked questions about Fareportal

Customer service telephone number for Fareportal: (646) 738-7813
Fareportal is a travel tech company that runs a modern travel service called OneTravel, along with other sites like CheapOair. These sites give you options from over 500 airlines, a million places to stay, and hundreds of car rental companies worldwide. OneTravel is part of Fareportal. They both offer travel services like booking flights, hotels, and cars. So, when you use OneTravel, you're using a service from Fareportal.
Contact Fareportal customer service directly to start the cancellation process. You can do this by calling their customer service number at (646) 738 7813, or by sending a message through Fareportal's website.
Contact Fareportal customer service directly to start the refund process. You can do this by calling their customer service number at (646) 738-7813, or by sending a message through Fareportal's website.
Fareportal's refund policy can vary based on the airline or travel agency you booked with. Here are some general guidelines:
    1. 24-hour refund policy: If you bought your ticket within the last 24 hours, it might qualify for a refund under the 24-hour refund policy. Basic economy tickets can usually be canceled and refunded within 24 hours of booking, as long as it’s at least one week before your scheduled departure.
    1. Credit card refunds: Refunds to your credit card typically take around seven business days to process after the refund request is made.
    1. Other refunds: For all other types of refunds, it usually takes about 20 business days to process the refund request. The refund amount can vary depending on the situation.
What is CFAR?: CFAR allows travelers to cancel their flight bookings easily, even if the airline policy states the ticket is nonrefundable. With CFAR, customers can receive a partial refund of up to 80%.
If you encounter any issues while traveling, contact Fareportal customer service at (646) 738-7813 immediately for assistance. They can help resolve problems with flights, accommodations, and other travel arrangements.
Yes, Fareportal can assist with special travel requests. It’s best to make these requests at the time of booking or contact customer service at (646) 738-7813 to ensure your needs are met.
Yes, Fareportal offers travel insurance options that you can add to your booking. This can provide coverage for trip cancellations, medical emergencies, lost luggage, and more.

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