Carmax Customer Service Contacts

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CarMax is a used car retailer. It operates both CarMax Sales Operations and CarMax Auto Finance. The corporate entity behind the formation of CarMax was Circuit City Stores, Inc.

What you need to know about Carmax

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Carmax

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Address

12800 Tuckahoe Creek Parkway
Richmond, VA 23238


Phone Contacts

Main: 804-747-0422
Customer Service: (913) 982-8863
Toll Free: (800) 519-1511

Customer Relations Hours are Mon-Fri: 9am-8pm

CarMax Auto Finance 800-925-3612

Hours are Mon-Fri: 8a-10p, Sat 9a-6p EST

 


Email Contacts

[email protected]


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Jong Han
Director of Customer Relations
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
[email protected]

Secondary Contact
Jon Daniels
Senior Vice President of Auto Finance
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
[email protected]

Ed Hill
Chief Operating Officer
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
[email protected]

Chief Executive
William Nash
Chief Executive Officer
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
[email protected]