CarMax is a used car retailer. It operates both CarMax Sales Operations and CarMax Auto Finance.
CarMax Responsiveness rating
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What you need to know about CarMax
The company responds to most customer complaints in a satisfactory manner. However, we have had some recent issues with the CarMax appraisal process.
How to resolve a problem with CarMax
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.CarMax mailing address
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
CarMax executive customer service contacts
Primary Contact
Jong Han
Director of Customer Relations
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
Jong_H_Han@carmax.com
Secondary Contact
Jon Daniels
Senior Vice President of Auto Finance
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
jon_daniels@carmax.com
Ed Hill
Chief Operating Officer
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
ed_hill@carmax.com
Chief Executive
William Nash
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
bill_nash@carmax.com
What was the corporate entity behind the CarMax formation?
The corporate entity behind the formation of CarMax was Circuit City Stores.
How can I contact CarMax customer service?
Call (800) 519-1511 or email Executive_Response_Team@carmax.com.
What is the telephone number for the CarMax finance department?
Call (800) 925-3612.
When can I contact CarMax customer service?
Monday to Friday 9 a.m. to 8 p.m.; Saturday 9 a.m. to 6 p.m. (all times Eastern).
How does CarMax pricing work?
CarMax uses a no-haggle pricing model, meaning the price you see is the price you pay.
Can I test drive a car before buying?
Yes, CarMax allows customers to test drive any vehicle before making a purchase.
How can I sell my car to CarMax?
You can sell your car to CarMax by taking it to a CarMax location for an appraisal. The appraisal is free, and you’ll receive a written offer that’s good for seven days.
Does CarMax offer financing?
Yes, CarMax offers financing through several lenders, including its own financing service. You can get pre-approved online or at the dealership.
What is CarMax’s warranty policy?
Every car sold by CarMax comes with a limited warranty, which typically covers major systems for 90 days or 4,000 miles, whichever comes first. Extended warranties are also available for purchase.
What is the CarMax return policy?
CarMax offers a 30-day money-back guarantee on all cars, allowing you to return the car for any reason within 30 days of purchase, as long as you haven’t driven it more than 1,500 miles.
How to get professional help with your CarMax problem
If you need help with CarMax, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
