Carmax Customer Service Contacts

CarMax is a used car retailer. It operates both CarMax Sales Operations and CarMax Auto Finance. The corporate entity behind the formation of CarMax was Circuit City Stores, Inc.

How to reach a person at Carmax

Main:  804-747-0422

Customer Service:  (913) 982-8863

Toll Free:  (800) 519-1511

Carmax Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Customer Relations Hours are Mon-Fri: 9am-8pm

Hours are Mon-Fri: 8a-10p, Sat 9a-6p EST

CarMax Auto Finance: 800-925-3612

What you need to know about Carmax

The company responds to most customer complaints in a satisfactory manner. However, we have had some recent issues with the CarMax appraisal process.

How to resolve a problem with Carmax

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Carmax’s mailing address

12800 Tuckahoe Creek Parkway
Richmond, VA 23238

Carmax’s social media channels


Carmax’s executive customer service contacts

Primary Contact
Jong Han
Director of Customer Relations
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
[email protected]

Secondary Contact
Jon Daniels
Senior Vice President of Auto Finance
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
[email protected]

Ed Hill
Chief Operating Officer
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
[email protected]

Chief Executive
William Nash
Chief Executive Officer
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
[email protected]

How to get professional help with your Carmax problem

If you need help with Carmax, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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