Carmax Customer Service Contacts

CarMax is America’s largest used-car retailer and a Fortune 500 company. It is based in Richmond, Virginia.

12800 Tuckahoe Creek Parkway
Richmond, VA 23238
https://www.carmax.com


Phone Contacts

Main: 804-747-0422
Customer Service: (913) 982-8863
Toll Free: (800) 925-3612

The customer service (913) hours are Mon—Fri: 10am—9pm, Sat: 9am—9pm, and Sun: 12pm—7pm EST

The (800) hours are Mon—Fri: 8am—10pm and Sat 9am—6pm EST


Email Contacts

https://www.carmax.com/ask-a-question?op=HelpCenter_Question


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Lynn Mussatt
Vice President of Business Development and Customer Service
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
[email protected]

Secondary Contact
Jon Daniels
Senior Vice President of Auto Finance
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
[email protected]

Ed Hill
Chief Operating Officer
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
[email protected]

Chief Executive
William Nash
Chief Executive Officer
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
[email protected]


Last updated: April 5, 2021.