Carmax Customer Service Contacts

CarMax is a used car retailer. It operates both CarMax Sales Operations and CarMax Auto Finance. The corporate entity behind the formation of CarMax was Circuit City Stores, Inc.

How to reach a person at Carmax

Main:  804-747-0422

Customer Service:  (913) 982-8863

Toll Free:  (800) 519-1511

[email protected]

Carmax Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Customer Relations Hours are Mon-Fri: 9am-8pm

Hours are Mon-Fri: 8a-10p, Sat 9a-6p EST

CarMax Auto Finance: 800-925-3612

What you need to know about Carmax

The company responds to most customer complaints in a satisfactory manner. However, we have had some recent issues with the CarMax appraisal process.

How to resolve a problem with Carmax

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Carmax’s mailing address

Carmax’s social media channels

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Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at Carmax.

Carmax’s executive customer service contacts