CarMax is a used car retailer. It operates both CarMax Sales Operations and CarMax Auto Finance. The corporate entity behind the formation of CarMax was Circuit City Stores, Inc.
What you need to know about Carmax
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Carmax
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
Phone Contacts
Main: 804-747-0422
Customer Service: (913) 982-8863
Toll Free: (800) 519-1511
Customer Relations Hours are Mon-Fri: 9am-8pm
CarMax Auto Finance 800-925-3612
Hours are Mon-Fri: 8a-10p, Sat 9a-6p EST
Email Contacts
Social Media Contacts
Executive Contacts
Primary Contact
Jong Han
Director of Customer Relations
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
[email protected]
Secondary Contact
Jon Daniels
Senior Vice President of Auto Finance
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
[email protected]
Ed Hill
Chief Operating Officer
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
[email protected]
Chief Executive
William Nash
Chief Executive Officer
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
[email protected]
This contact was published on April 5, 2021 and updated on September 6, 2023.