CareSource

CareSource offers Medicaid, Medicare Advantage, and Marketplace health plans to individuals and families.

Telephone
Customer service : (800) 488-0134
Mailing address
2500 Atrium Way
Franklin, OH 45005
Website
caresource.com

What you need to know about CareSource

CareSource customer service response times can vary depending on the volume of inquiries.

How to resolve a problem with CareSource

Try self-service first

Use our proven resolution methods, or CareSource’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does CareSource respond?

Phone support
CareSource customer service response times vary based on inquiry volume, with wait times longer during peak hours. It's recommended to call early mornings to reduce wait times. The company is available Monday to Friday from 7 a.m. to 8 p.m. for members, and 8 a.m. to 6 p.m. for providers (all times Eastern).

Call customer service at (800) 488-0134.
Email support
CareSource offers an online contact form.
Live chat
CareSource does not offer live chat support on its website.
Social media
CareSource customer service social media response times can vary, but reaching out through platforms such as Facebook, X, and Instagram is another way to get assistance or stay updated on the company's services.

Here's how to reach CareSource via social media.
Help center/FAQ
CareSource's customer service help center and FAQ section provide a self-service option for common inquiries, with response times depending on the nature of the request.
Verified contacts

CareSource customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Sean McDade
Director, Customer Care
Secondary
Fred Schulz
Chief Operating Officer
Chief Executive
Erhardt Preitauer
Chief Executive

CareSource customer service policies

CareSource’s terms and conditions outline the rules for using the website and health services, including eligibility, coverage options, and user responsibilities.

CareSource loyalty program

CareSource does not offer a loyalty program.

Frequently asked questions about CareSource

Call (800) 488-0134.
Yes, CareSource offers wellness programs that may include fitness rewards, health coaching, and other resources, depending on your plan and location.
To cancel your CareSource plan, contact customer service for assistance and follow the cancellation procedures.

Outdated info? Report it here