CareSource offers Medicaid, Medicare Advantage, and Marketplace health plans to individuals and families.
CareSource Responsiveness rating
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What you need to know about CareSource
CareSource customer service response times can vary depending on the volume of inquiries.
- Response times for CareSource customer service can vary based on the method of contact, the volume of inquiries, and the type of issue.
- Use our insider guide or its executive contacts to resolve any issues with CareSource.
- CareSource follows standard customer service policies. Below are the frequently asked questions regarding the company’s services.
CareSource customer service response times
CareSource’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | CareSource customer service response times vary based on inquiry volume, with wait times longer during peak hours. It’s recommended to call early mornings to reduce wait times. The company is available Monday to Friday from 7 a.m. to 8 p.m. for members, and 8 a.m. to 6 p.m. for providers (all times Eastern). Call customer service at (800) 488-0134. |
| Email support | CareSource offers an online contact form. |
| Live chat | CareSource does not offer live chat support on its website. |
| Social media | CareSource customer service social media response times can vary, but reaching out through platforms such as Facebook, X, and Instagram is another way to get assistance or stay updated on the company’s services. Here’s how to reach CareSource via social media. |
| Help center/FAQ | CareSource’s customer service help center and FAQ section provide a self-service option for common inquiries, with response times depending on the nature of the request. |
How to resolve a problem with CareSource
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
CareSource mailing address
2500 Atrium Way
Franklin, OH 45005
CareSource executive customer service contacts
Primary Contact
Sean McDade
Director, Customer Care
2500 Atrium Way
Franklin, OH 45005
sean.mcdade@caresource.com
Secondary Contact
Fred Schulz
Chief Operating Officer
2500 Atrium Way
Franklin, OH 45005
fred.schulz@caresource.com
Chief Executive
Erhardt Preitauer
2500 Atrium Way
Franklin, OH 45005
erhardt.preitauer@caresource.com
How can I contact CareSource customer service
Call (800) 488-0134.
Are there any wellness programs available with CareSource?
Yes, CareSource offers wellness programs that may include fitness rewards, health coaching, and other resources, depending on your plan and location.
How do I cancel my CareSource plan?
To cancel your CareSource plan, contact customer service for assistance and follow the cancellation procedures.
How to get professional help with your CareSource problem
If you need help with CareSource, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.