Careem

Careem is a ride-hailing and delivery platform operating primarily in the Middle East, offering transportation, food delivery, and digital payment services.

Telephone
Main : +97144540100
Email
Mailing address
Shatha Tower, Office 2601
Dubai Media City, Dubai United Arab Emirates
Website
careem.com

What you need to know about Careem

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Careem

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Careem customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Abdulla Elyas
Co-Founder
Secondary
Magnus Olsson
Co-Founder and Chief Product Architect
Chief Executive
Mudassir Sheikha
Chief Executive

Frequently asked questions about Careem

Call +97144540100 or email partnersupport.uae@careem.com.
You can report issues directly from the app under "My Rides" by selecting the trip in question and choosing the relevant issue to report.
Go to the “Help” section in the app, select "Lost and Found," and provide details about the item and the trip.
You can cancel a ride through the app before the driver arrives, but cancellation fees may apply depending on how soon the cancellation occurs.

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