Cape Air
Cape Air is a regional airline headquartered in Hyannis, Massachusetts, operating scheduled passenger flights across the Northeastern United States, the Caribbean, and parts of the western United States. It is operated by Hyannis Air Service, Inc.
What you need to know about Cape Air
If you need to reach Cape Air about a reservation, refund, delayed or damaged baggage, or another travel problem, this guide brings together the airline's customer service phone numbers, email addresses, executive contacts, and the self-service tools and policies you'll need to get your issue resolved.
- Cape Air's customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Cape Air with our insider guide or through our executive contacts.
- Cape Air's customer service policies are listed below, along with our frequently asked questions about Cape Air.
How to resolve a problem with Cape Air
Try self-service first
Use our proven resolution methods, or Cape Air’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Cape Air respond?
Cape Air's Care Team and reservations line is (800) 227-3247 (800-CAPE-AIR), open Monday–Sunday, 8 a.m.–6 p.m. Callers outside the U.S. and USVI can use (508) 771-6944. See the airline's contact page.
Cape Air's Customer Care team can be reached by email at careteam@capeair.com, and refund requests at refunds@capeair.com.
Cape Air does not offer a live chat option for customer service.
Cape Air publishes answers to common questions in its online FAQ.
Cape Air customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Cape Air self-service links
Use Cape Air's Change/Cancel a Reservation page to manage an existing booking.
You can check in on Cape Air's online check-in page.
Check flight schedules and current status on Cape Air's flight status page.
Submit a refund request through Cape Air's refunds page, or email refunds@capeair.com.
Report delayed, damaged, or lost baggage through Cape Air's baggage support page.
Cape Air customer service policies
Cape Air's privacy policy explains how the airline collects, uses, and protects passenger information.
Cape Air's contract of carriage sets out the terms of transportation between the airline and its passengers.
Cape Air's terms of use and legal notices govern use of its website and online services.
Cape Air loyalty program
Cape Air does not operate its own frequent-flyer program. On codeshare itineraries, the loyalty program of the partner airline applies. For details, see Cape Air's FAQ.
Frequently asked questions about Cape Air
You can reach Cape Air's Care Team at (800) 227-3247 (800-CAPE-AIR), open Monday–Sunday, 8 a.m. to 6 p.m. From outside the U.S. and USVI, call (508) 771-6944. You can also email careteam@capeair.com or use the airline's Contact Us page.
Cape Air's Customer Care team can be emailed at careteam@capeair.com. Refund requests can be sent to refunds@capeair.com.
Cape Air's Customer Care line is open Monday through Sunday, 8 a.m. to 6 p.m. See the airline's contact page for details.
Cape Air is operated by Hyannis Air Service, Inc., based in Hyannis, Massachusetts. The same company also operates Nantucket Airlines.
Cape Air does not operate its own frequent-flyer program. On codeshare itineraries, the loyalty program of the partner airline applies; see the airline's FAQ for details.
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