Cannondale designs and manufactures bicycles and cycling accessories.
Cannondale Responsiveness rating
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What you need to know about Cannondale
The company responds to most customer complaints in a satisfactory manner.
- Cannondale’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Cannondale with our insider guide or through its executive contacts.
- Cannondale’s customer service policies are standard. Here are our frequently asked questions about Cannondale.
Cannondale customer service response times
Cannondale’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Representatives are available Monday through Friday from 9 a.m. to 6 p.m. Eastern time. Call customer service at (800) 245-3872. |
| Email support | Cannondale’s customer service email response time varies depending on the volume of inquiries. Users can expect a reply within 1 to 2 business days, Monday through Friday, from 9 a.m. to 6 p.m. Eastern time. Email Cannondale at support@cannondale.com. |
| Live chat | Cannondale does not offer live chat support on its website. However, the company provides an online form for customer inquiries. |
| Social media | Cannondale is active on social media platforms such as Facebook, Instagram, X, and YouTube. The company regularly posts updates on new products, cycling tips, and brand news. Here’s how to contact Cannondale via social media. |
| Help center/FAQ | Cannondale’s customer service help center provides instant answers to common questions, offering articles and resources on topics such as product information, warranty details, and troubleshooting. |
How to resolve a problem with Cannondale
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Cannondale mailing address
1 Cannondale Way
Wilton, CT 06897
Cannondale executive customer service contacts
Primary Contact
Marienne Freiji
Chief Operating Officer
1 Cannondale Way
Wilton, CT 06897
mf@cannondale.com
Secondary Contact
Marco Kind
Managing Director
1 Cannondale Way
Wilton, CT 06897
marco.kind@cannondale.com
Chief Executive
Janus Smalbraak
1 Cannondale Way
Wilton, CT 06897
janus.smalbraak@pon.com
What is the relationship between Pon Holdings and Cannondale?
Pon Holdings is the parent company of Pon.Bike, and Cannondale is one of Pon.Bike’s subsidiaries.
How can I contact Cannondale customer service?
Call (800) 245-3872 or email support@cannondale.com.
Where can I buy a Cannondale bike?
Cannondale bikes can be purchased through authorized Cannondale retailers, bike shops, and online through the website or partner retailers.
How to get professional help with your Cannondale problem
If you need help with Cannondale, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.