Cannondale

Cannondale designs and manufactures bicycles and cycling accessories.

Telephone

Customer service : (800) 245-3872

Mailing address

1 Cannondale Way
Wilton, CT 06897

Website

cannondale.com

What you need to know about Cannondale

The company responds to most customer complaints in a satisfactory manner.

Cannondale’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Cannondale with our insider guide or through its executive contacts.
Cannondale's customer service policies are standard. Here are our frequently asked questions about Cannondale.

How to resolve a problem with Cannondale

Try self-service first

Use our proven resolution methods, or Cannondale’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Cannondale respond?

Phone support

Representatives are available Monday through Friday from 9 a.m. to 6 p.m. Eastern time.

Call customer service at (800) 245-3872.

Email support

Cannondale does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries.

Live chat

Cannondale does not offer live chat support on its website. However, the company provides an online form for customer inquiries.

Social media

Cannondale is active on social media platforms such as Facebook, Instagram, X, and YouTube. The company regularly posts updates on new products, cycling tips, and brand news.

Here's how to contact Cannondale via social media.

Help center/FAQ

Cannondale's customer service help center provides instant answers to common questions, offering articles and resources on topics such as product information, warranty details, and troubleshooting.

Verified contacts

Cannondale customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Marienne Freiji

Chief Operating Officer

mf@cannondale.com

Secondary

Marco Kind

Managing Director

marco.kind@cannondale.com

Chief Executive

Janus Smalbraak

Chief Executive

janus.smalbraak@pon.com

Cannondale self-service links

Visit the website, navigate to the customer service section, and use the online request form to receive a Return Authorization (RA) number. Returns must be initiated within 15 days of receiving the product, and the item must be in new, unused condition.

Cannondale customer service policies

Cannondale's privacy policy describes how the company collects, uses and shares information gathered from those who interact with its website. It details the types of data Cannondale collects, how that information is used, and the measures taken to ensure privacy and security when interacting with its website and services.

Cannondale loyalty program

Cannondale does not have a loyalty program.

Frequently asked questions about Cannondale

Pon Holdings is the parent company of Pon.Bike, and Cannondale is one of Pon.Bike's subsidiaries.

Call (800) 245-3872.

Cannondale bikes can be purchased through authorized Cannondale retailers, bike shops, and online through the website or partner retailers.

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