Caesars Entertainment and Hotels

Caesars Entertainment is a casino entertainment company that specializes in gaming and hospitality. 

Telephone
Customer service : 702) 407-6000
Customer service : 800) 342-7724
Customer service : 866) 506-3454
Mailing address
100 W. Liberty Street, 12th Floor
Reno, NV 89501
Website
caesars.com

What you need to know about Caesars Entertainment and Hotels

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Caesars Entertainment and Hotels

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Caesars Entertainment and Hotels customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Mostafa Boutajrit
Vice President of Customer Loyalty
Secondary
Bret Yunker
Executive Vice President and Chief Financial Officer
Chief Executive
Tom Reeg
Chief Executive
Chief Executive
Anthony Carano
Chief Operating Officer

Frequently asked questions about Caesars Entertainment and Hotels

The company website indicates that its customer email address form has been deactivated.
Call (800)342-7724.
To cancel your booking with Caesars Entertainment and Hotels, follow these steps:
  1. Go to the Caesars Entertainment reservation webpage at caesars.com.
  2. Click on "my reservation."
  3. Fill in the required fields like confirmation code, last name, property, and arrival date.
  4. Click on "look up my reservation."
Only reservations made using your Caesars Rewards account number will appear in your online account. If you need help, you can call the reservation department at (800) 342-7724. You need to give a 48-hour cancellation notice. If you fail to do so, you may be charged for one night, including all room taxes and fees. If you booked directly with Caesars Entertainment’s reservations team, contact them at (800) 342-7724 to confirm, change, or cancel your reservation.

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