CabinZero Customer Service

CabinZero is a U.K.-based brand that designs and sells lightweight, travel-friendly backpacks and bags suitable for cabin luggage.

How to reach a person at CabinZero

support@cabinzero.com

cabinzero.com

CabinZero Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate CabinZero

What you need to know about CabinZero

Customer service experiences with CabinZero can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

CabinZero’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with CabinZero with our insider guide or through our executive contacts.
CabinZero’s customer service policies are standard. Here are our frequently asked questions about CabinZero.

CabinZero customer service response times

CabinZero’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone support	CabinZero does not offer phone support.
Email support	You can reach CabinZero at support@cabinzero.com. Response times may vary based on inquiry volume. CabinZero’s customer service operates during regular UK business hours, typically from Monday through Friday, 9 a.m. to 5 p.m. General Mountain time.
Online contact form	Available on the contact us page, this method is suitable for general inquiries. Response times can vary.
Live chat support	CabinZero does not offer live chat support.
Social media	You can reach out via CabinZero’s official social media channels: Here’s how to reach CabinZero via social media.

How to resolve a problem with CabinZero

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

CabinZero mailing address

1a Latimer Street
Leicester, LE3 0QF United Kingdom

CabinZero loyalty program

CabinZero offers a loyalty program called CabinMiles, where you earn points for purchases, reviews, social media engagement, and referrals. These points can be redeemed for discounts or free products. Additionally, CabinZero partners with airline loyalty programs like Flying Blue, Avios, and United MileagePlus, allowing you to earn airline miles on purchases.

Facebook

Instagram

YouTube

Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at CabinZero.

CabinZero executive customer service contacts

Primary Contact
Suzie Thanh
Manager, Customer Service
1a Latimer Street
Leicester, LE3 0QF United Kingdom
thanh@cabinzero.com

Secondary Contact
Felix Rydzek
Brand Manager
1a Latimer Street
Leicester, LE3 0QF United Kingdom
felix@cabinzero.com

Chief Executive
Neil Varden
1a Latimer Street
Leicester, LE3 0QF United Kingdom
neil@cabinzero.com

CabinZero customer service policies

What is CabinZero's privacy policy?

CabinZero’s privacy policy outlines how the company collects, uses, and protects your personal data when you interact with the website or services. The company collects information such as your name, contact details, payment information, and browsing behavior to process orders, improve user experience, and for marketing purposes. Your data may be shared with third-party service providers involved in order fulfillment, payment processing, and analytics, but only to the extent necessary. CabinZero implements security measures to safeguard your information and complies with applicable data protection laws.

What are CabinZero's terms and conditions?

CabinZero’s terms and conditions govern the sale and use of products purchased through the website. By placing an order, you agree to these terms, which include provisions on order acceptance, pricing, delivery, and cancellation. The company warrants that products are free from defects and will match their descriptions. Liability is limited to the amount paid for the product, with certain exclusions for personal injury or fraud. Orders may be canceled under specific circumstances, and the terms are governed by English law.

CabinZero self-service links

How can I find a CabinZero store?

To find a CabinZero store near you, use the official Store Finder tool available here: cabinzero.com/pages/store-finder. Enter your location to view a list of authorized retailers.

How can I track my delivery?

You can track your delivery by visiting the CabinZero delivery page and following the instructions provided there for tracking your order.

Frequently asked questions about CabinZero

When can I contact CabinZero customer service?

CabinZero’s customer service operates during regular UK business hours, typically from Monday through Friday, 9 a.m. to 5 p.m. General Mountain time.

How can I contact CabinZero's customer service?

Email CabinZero customer service at support@cabinzero.com.

Does CabinZero have an online contact form?

Yes, CabinZero’s online contact form is available on the contact us page,

How to get professional help with your CabinZero problem

If you need help with CabinZero, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.