Cabify

Cabify is a Spanish ride-hailing platform that connects users with private drivers through its mobile app, offering on-demand and pre-scheduled trips in various cities across Spain and Latin America.

Mailing address
Calle de Juan Ramón Jiménez, 3
28232 Las Rozas, Madrid, Spain
Website
cabify.com

What you need to know about Cabify

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Cabify

Try self-service first

Use our proven resolution methods, or Cabify’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Cabify respond?

Phone support
Cabify does not provide a direct customer service phone number on its website but instead directs customers to its online help center for support inquiries.
Email support
Cabify does not provide a direct customer service email address on its website but offers an online contact form for inquiries.
Live chat
Cabify does not provide a live chat feature on its website.
Social media
Cabify is active on social media platforms such as Facebook, Twitter, LinkedIn and Instagram.
Help center/FAQ
Cabify's help center/FAQ provides quick answers to common questions regarding account setup, booking rides, payments, cancellations and driver support.
Verified contacts

Cabify customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Marco Proaño
VP of Customers Operations
Secondary
Rafael Alejandro Dañino
Head Of Operations and Customer Experience
Chief Executive
Juan de Antonio
Chief Executive

Cabify customer service policies

Cabify’s privacy policy describes how the company collects, uses and protects personal information. It explains how data are used to process ride bookings and for marketing purposes.

Cabify loyalty program

Cabify does not have a loyalty program.

Frequently asked questions about Cabify

Cabify offers support through its online help center.
Cabify primarily operates in Spain and several countries in Latin America, including Mexico, Colombia, Chile and Peru.
Cabify accepts major credit and debit cards, and in some regions, digital wallets such as Apple Pay or Google Pay.

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