Cabify is a Spanish ride-hailing platform that connects users with private drivers through its mobile app, offering on-demand and pre-scheduled trips in various cities across Spain and Latin America.
How to reach a person at Cabify
Cabify Responsiveness rating
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What you need to know about Cabify
The company responds to most customer complaints in a satisfactory manner.
- Cabify’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Cabify with our insider guide or through its executive contacts.
- Cabify’s customer service policies are standard. Here are our frequently asked questions about Cabify.
Cabify customer service response times
Cabify’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Cabify does not provide a direct customer service phone number on its website but instead directs customers to its online help center for support inquiries. |
| Email support | Cabify does not provide a direct customer service email address on its website but offers an online contact form for inquiries. |
| Live chat | Cabify does not provide a live chat feature on its website. |
| Social media | Cabify is active on social media platforms such as Facebook, Twitter, LinkedIn and Instagram. |
| Help center/FAQ | Cabify’s help center/FAQ provides quick answers to common questions regarding account setup, booking rides, payments, cancellations and driver support. |
How to resolve a problem with Cabify
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Cabify mailing address
Calle de Juan Ramón Jiménez, 3
28232 Las Rozas, Madrid, Spain
Cabify loyalty program
Cabify does not have a loyalty program.
Cabify social media channels
Cabify executive customer service contacts
Primary Contact
Marco Proaño
VP of Customers Operations
Calle de Juan Ramón Jiménez, 3
28232 Las Rozas, Madrid, Spain
marco.proano@cabify.com
Secondary Contact
Rafael Alejandro Dañino
Head Of Operations and Customer Experience
Calle de Juan Ramón Jiménez, 3
28232 Las Rozas, Madrid, Spain
Rafael.Danino@cabify.com
Chief Executive
Juan de Antonio
Calle de Juan Ramón Jiménez, 3
28232 Las Rozas, Madrid, Spain
Juan.deAntonio@cabify.com
Cabify customer service policies
What is Cabify's privacy policy?
Cabify’s privacy policy describes how the company collects, uses and protects personal information. It explains how data are used to process ride bookings and for marketing purposes.
What are Cabify's terms and conditions?
Cabify’s terms and conditions set forth the rules for using its services, including account creation, account management and the handling of personal information.
What is Cabify's accessibility statement?
Cabify’s accessibility statement describes the steps the company takes to make its website and services accessible to all users, including those with disabilities.
Cabify self-service links
How can I update my profile information?
Log into your account on the website or app, navigate to your profile settings and edit personal details such as your name, phone number or email.
How can I book a ride?
Visit the website or open the Cabify app, log into your account, select your pickup and drop-off locations, choose a vehicle and confirm the ride.
How can I update my payment method?
Log into your account on the website or app, navigate to payment settings, and add, remove, or edit your credit card or digital wallet details.
How can I contact Cabify customer support?
Cabify offers support through its online help center.
In which countries does Cabify operate?
Cabify primarily operates in Spain and several countries in Latin America, including Mexico, Colombia, Chile and Peru.
What payment methods does Cabify accept?
Cabify accepts major credit and debit cards, and in some regions, digital wallets such as Apple Pay or Google Pay.
How to get professional help with your Cabify problem
If you need help with Cabify, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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