Busch Gardens Tampa Bay Customer Service Contacts

Busch Gardens Tampa Bay is a theme park that features roller coasters, live shows, and safaris.

How to reach a person at Busch Gardens Tampa Bay

Busch Gardens Tampa Bay Responsiveness rating

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3/5

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What you need to know about Busch Gardens Tampa Bay

Customer service response times at Busch Gardens Tampa Bay can vary depending on the volume of inquiries.

Busch Gardens Tampa Bay customer service response times

Busch Gardens Tampa Bay’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportBusch Gardens Tampa Bay’s customer service typically responds within a few hours to a few business days, depending on the volume of inquiries. The company offers phone support for general inquiries, ticketing issues, or concerns about the park. Call customer service at (813) 884-4386.
Email supportBusch Gardens Tampa Bay’s customer service email support generally responds within a few business days. Response times can vary depending on the volume of requests. Email Busch Gardens Tampa Bay at BGA.guestinformation@seaworld.com.
Live chatBusch Gardens Tampa Bay does not currently offer a live chat option on its website.
Social mediaBusch Gardens Tampa Bay’s customer service via social media, such as X or Facebook, typically responds within a few hours to a day, depending on the inquiry’s nature and the volume of messages. Social media can be a good option for quick questions or concerns, as the company replies promptly, but for more detailed or complex issues, email or phone support may be more effective. Here’s how to reach Busch Gardens Tampa Bay via social media.
Help center/FAQThe Busch Gardens Tampa Bay help center and FAQ section provides self-service support, addressing common questions about tickets, park hours, policies, and more. Since it’s a self-help resource, there is no response time involved as the information is available instantly.

How to resolve a problem with Busch Gardens Tampa Bay

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Busch Gardens Tampa Bay mailing address

10165 North McKinley Drive
Tampa, FL 33612

Busch Gardens Tampa Bay loyalty program

Busch Gardens Tampa Bay offers a loyalty program called Pass Member benefits. This program provides perks such as discounts, special events, and exclusive access for annual pass holders.

Busch Gardens Tampa Bay social media channels

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Busch Gardens Tampa Bay executive customer service contacts

Primary Contact
Neal Thurman
Theme Park and Hospitality Executive Leader
10165 North McKinley Drive
Tampa, FL 33612
neal.thurman@seaworld.com

LinkedIn

Secondary Contact
Kyle Miller
Chief Parks Operating Officer
10165 North McKinley Drive
Tampa, FL 33612
kyle.miller@seaworld.com

LinkedIn

Chief Executive
Marc Swanson
10165 North McKinley Drive
Tampa, FL 33612
marc.swanson@seaworld.com

LinkedIn

Busch Gardens Tampa Bay customer service policies

What is Busch Gardens Tampa Bay privacy policy?

Busch Gardens Tampa Bay privacy policy details how it collects, uses, and protects personal information from guests for ticket purchases, memberships, and services. The park complies with privacy laws to safeguard this data.

What is Busch Gardens Tampa Bay's terms and conditions policy?

Busch Gardens Tampa Bay outlines its terms and conditions for using its services, including ticket purchases, park entry, and visitor behavior. It specifies liability, restrictions, and the rights of both guests and the park.

What is Busch Gardens Tampa Bay's accessibility policy?

Busch Gardens Tampa Bay offers a range of accessibility services for visitors, including ride access information. The park provides disability services such as wheelchair rentals and special accommodations. Additionally, it provides food allergen information.

Can I purchase tickets online?

Yes, you can purchase tickets online. Buying tickets in advance through the website allows you to avoid long lines at the park and often provides discounts or special offers.

What information can I access via my Busch Gardens Tampa Bay account?

Users can access a variety of information, including ticket purchases, annual pass details, and any special offers or promotions.

How can I update personal information?

Visit the website, log in to your account and navigate to the account settings or profile section. Edit details such as your name, email address, and other personal information.

Frequently asked questions about Busch Gardens Tampa Bay

What is the relationship between Busch Gardens Tampa Bay and SeaWorld Parks & Entertainment?

SeaWorld Parks & Entertainment is the parent company of Busch Gardens Tampa Bay and Williamsburg, SeaWorld Orlando, SeaWorld San Diego, SeaWorld San Antonio, Aquatica, and Sesame Place, among other attractions.

How can I contact Busch Gardens Tampa Bay customer service?

Can I upgrade my ticket to an annual pass?

Yes, you can upgrade your single-day ticket to an annual pass on the day of your visit by paying the difference in price.

How to get professional help with your Busch Gardens Tampa Bay problem

If you need help with Busch Gardens Tampa Bay, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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