Burger King

You can find a non-exhaustive list of Burger King Corporation’s trademarks and service marks—including names, logos, and other brand-identifying elements—on the Trademarks page linked at bk.com/trademarks

Burger King Company LLC's privacy policy describes how the company collects personal information — including name, email, phone number, device data, and payment details — through its websites, mobile app, in-restaurant kiosks, and other digital services. The policy outlines how data is used to provide services, fulfill transactions, improve operations, and communicate with customers. It addresses data sharing with service providers, responses to legal requirements, and rights for residents of California and certain other states. Children under 13 are not permitted to use Burger King's digital services.

If a restaurant fails to fulfill an app order, contact Burger King's guest care team at (866) 394-2493 or through help.bk.com. Have your order confirmation and payment details ready. If the restaurant refused a refund because the order was placed digitally, document the incident (receipt, date, store number) and escalate to Burger King corporate. You can also call or text Tom Curtis, President of Burger King US & Canada, at (305) 874-0520, a direct line published February 2026 for guest feedback.

If this happens, take a screenshot of the offer and the error message, then contact Burger King guest care at (866) 394-2493 or bkcomments@marketforce.com. If the issue is not resolved, you can escalate to the president's feedback line at (305) 874-0520. Note that offer availability and eligibility may vary by location and time.

Contact Burger King's guest care at help.bk.com or call (866) 394-2493 and provide your account email, phone number, and any order history you can access. Account suspensions are sometimes triggered automatically by flagged activity. If you believe the suspension was in error, request written escalation. Crowns earned before a suspension may or may not be recoverable depending on the reason for the account action.

Burger King's primary customer service channels are email and the help center chat. If you require a phone response, state that request explicitly in your written communication. You can also call the guest care line directly at (866) 394-2493 Monday through Friday, 7 a.m. to 11 p.m. central time. For unresolved issues, call or text Tom Curtis, President of Burger King US & Canada, at (305) 874-0520. This number was publicly released in February 2026 specifically for direct guest feedback.

Burger King's Royal Perks terms state that Crowns expire 180 days after they are earned. Expired Crowns are generally not reinstated. If you believe Crowns expired due to a technical error rather than inactivity, contact Burger King's guest care at help.bk.com and provide specific dates and order details to support your request. Restorations are handled case by case and are not guaranteed.

If you placed your order through a third-party app such as DoorDash, Uber Eats, or Grubhub, Burger King generally directs you to resolve issues with that platform, as those orders are fulfilled under the third-party app's policies. You can attempt to contact Burger King guest care at (866) 394-2493 to report the issue, but refunds for third-party orders must typically be requested through the delivery platform. Note that Royal Perks Crowns are not earned on orders placed through third-party delivery apps.