Burger King is a global fast-food chain.
Burger King Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Burger King
What you need to know about Burger King
Burger King generally responds to customer service in a satisfactory manner.
- Burger King’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Burger King with our insider guide or through our executive contacts.
- Burger King’s customer service policies are standard. Here are our frequently asked questions about Burger King.
Burger King customer service response times
| Phone support (866) 394-2493 | According to Burger King’s website Burger King customer service is available Monday through Friday from 9 a.m. to 5 p.m. Central time. We have tried calling this number that is listed on Burger King’s website and it immediately disconnects. |
| Email support | Burger King does not have email support. |
| Live chat support | Burger King does not offer live chat support on its website. You can contact the company through its online contact form. |
| Social media | Burger King is available on social media platforms such as Facebook and X. Access Burger King’s social media platforms here. |
| Help center/FAQ | Burger King doesn’t have a general FAQ section on its website. |
How to resolve a problem with Burger King
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Burger King mailing address
5707 Waterford District Dr
Miami, FL 33126
Burger King loyalty program
Burger King has a loyalty program called Royal Perks, where members earn 10 Crowns (points) per $1 spent that can be redeemed for food. Perks include free daily upsizing, birthday month bonuses, and exclusive app-only deals.
Burger King social media channels
Burger King executive customer service contacts
Primary Contact
Tom Curtis
President, Burger King, U.S. and Canada
5707 Waterford District Dr
Miami, FL 33126
tcurtis@rbi.com
Secondary Contact
Jacqueline Friesner
Controller and Chief Accounting Officer
5707 Waterford District Dr
Miami, FL 33126
jfriesner@rbi.com
Executive Contact
Josh Kobza
5707 Waterford District Dr
Miami, FL 33126
jkobza@rbi.com
Who owns Burger King?
Burger King is owned by Restaurant Brands International (RBI), a Canadian-based multinational fast-food holding company.
How can I contact Burger King customer service?
Call Burger King customer service at (866) 394-2493.
When can I contact Burger King customer service?
Burger King customer service is available Monday through Friday from 9 a.m. to 5 p.m. Central time.
What can I do if my Burger King delivery order never arrived (or was delivered to the wrong address) and I was charged for it?
Contact the delivery partner (e.g., DoorDash) immediately through their app for a refund or redelivery, and report the issue to Burger King for follow-up.
Why did Burger King (via DoorDash) charge me twice and only give a partial refund for an order I never received, and how can I get the full amount reimbursed?
Double charges are usually handled by the delivery platform—request a full refund directly through DoorDash and follow up with your bank if needed.
Who is responsible for fixing my Burger King order issue if the delivery was through a third-party (DoorDash), and how do I get a refund or the correct order?
The delivery partner handles payment and delivery issues, while Burger King handles food quality concerns—contact both if necessary.
Why is the quality of service and food at some Burger King locations so poor, and what recourse do I have?
Most locations are franchised, so quality can vary. Report issues to the restaurant manager and submit a complaint to corporate support.
How can I report unsanitary or unsafe practices at a Burger King restaurant?
Report concerns to local management, then escalate to Burger King corporate or your local health department if unresolved.
What is the best way to contact Burger King customer service for a complaint, and why is the response often inadequate?
Use the official website/app contact form. Delays or generic responses can occur due to high volumes and standardized processes.
Does Burger King have a time limit for reporting order problems?
Yes—issues should be reported as soon as possible, typically within a few days, to be eligible for refunds or credits.
Why does customer support issue refunds or coupons instead of fixing recurring problems?
Frontline support can only offer compensation; operational issues must be addressed at the restaurant or franchise level.
Can Burger King refuse to accept further feedback or complaints from a customer?
Repeated or abusive complaints may be limited or filtered, but legitimate concerns should still be addressed through proper channels.
Why is the Burger King mobile app not working, and how can I access deals or place orders?
App issues may be due to bugs or high traffic—try updating the app, clearing cache, or using the website instead.
What can I do if the app or website fails to load my offers and rewards?
Log out/in, update the app, or try another device. If the issue persists, contact support with screenshots.
How do I retrieve or use my loyalty points (Crowns) if the app won’t let me log in or apply deals?
Reset your password, ensure your account is active, and contact support to restore access or manually apply rewards.
How can I escalate a serious complaint about a Burger King restaurant?
Submit a formal complaint via the website and request escalation; you can also contact the franchise owner or corporate offices.
Why does Burger King’s support system close my help ticket for “profanity” when quoting an employee?
Automated filters may flag certain language—rephrase your complaint clearly without explicit wording to avoid closure
How to get professional help with your Burger King problem
If you need help with Burger King, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
