Build-a-Bear

Build-a-Bear allows customers to create personalized stuffed animals. You choose a bear, stuff it, and customize it with clothes, accessories, and sounds.

Telephone
Customer service : (877) 789-2327
Email
Mailing address
1954 Innerbelt Business Center Dr
St Louis, MO 63114
Website
buildabear.com

What you need to know about Build-a-Bear

We have not received any recent complaints about Build-a-Bear.

How to resolve a problem with Build-a-Bear

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

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Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Verified contacts

Build-a-Bear customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Rosalind (Roz) Johnson
SVP, Chief People Officer
Secondary
Sarah Rasmusen
Chief Customer Officer
Chief Executive
Chris Hurt
Chief Operation Officer
Chief Executive
Sharon Price John

Frequently asked questions about Build-a-Bear

Yes, Build-a-Bear still offers the "Pay Your Age" promotion, where the price of a bear corresponds to your age. However, this is exclusively for Build-a-Bear Bonus Club Members.
Yes, you can return a stuffed Build-a-Bear for a full refund if it doesn’t meet your satisfaction.
The current CEO of Build-a-Bear is Sharon Price John.
Build-a-Bear can fix minor repairs in-store, such as stitching small holes. For major repairs, they may not be able to provide assistance.
There are no age restrictions at Build-a-Bear.
Build-a-Bear has been around since 1997.

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