Build-A-Bear allows customers to create personalized stuffed animals. You choose a bear, stuff it, and customize it with clothes, accessories, and sounds.
How to reach a person at Build-a-Bear
Customer service: (877) 789-2327
Build-a-Bear Responsiveness rating
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What you need to know about Build-a-Bear
We have not received any recent complaints about Build-a-Bear.
How to resolve a problem with Build-a-Bear
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Build-a-Bear mailing address
1954 Innerbelt Business Center Dr
St Louis, MO 63114
Build-a-Bear executive customer service contacts
Primary Contact
Rosalind (Roz) Johnson
SVP, Chief People Officer
1954 Innerbelt Business Center Dr
St Louis, MO 63114
rosalindjohnson@buildabear.com
Secondary Contact
Sarah Rasmusen
Chief Customer Officer
1954 Innerbelt Business Center Dr
St Louis, MO 63114
sarahr@buildabear.com
Chris Hurt
Chief Operation Officer
1954 Innerbelt Business Center Dr
St Louis, MO 63114
chrish@buildabear.com
Chief Executive
Sharon Price John
1954 Innerbelt Business Center Dr
St Louis, MO 63114
sharonj@buildabear.com
Do They Still Pay Your Age at Build-A-Bear?
Yes, Build-A-Bear still offers the “Pay Your Age” promotion, where the price of a bear corresponds to your age. However, this is exclusively for Build-A-Bear Bonus Club Members.
Can You Return a Stuffed Build-A-Bear?
Yes, you can return a stuffed Build-A-Bear for a full refund if it doesn’t meet your satisfaction.
Who Is the CEO of Build-A-Bear?
The current CEO of Build-A-Bear is Sharon Price John.
Will Build-A-Bear Fix a Hole?
Build-A-Bear can fix minor repairs in-store, such as stitching small holes. For major repairs, they may not be able to provide assistance.
What Is the Age Limit for Build-A-Bear?
There are no age restrictions at Build-A-Bear.
How Long Has Build-A-Bear Been Around?
Build-A-Bear has been around since 1997.
How to get professional help with your Build-a-Bear problem
If you need help with Build-a-Bear, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.