Budget is a car rental company headquartered in Parsippany, New Jersey. It operates in over 70 countries and is a subsidiary of Avis Budget Group, which also owns Avis and Zipcar.
Budget Responsiveness rating
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What you need to know about Budget
We receive few complaints about Budget. In our latest case, Budget overcharged a client by $457. Budget charged an innocent customer $450, 18 days later. The company hit a non-smoking customer with a $450 cleaning fee three weeks after he returned his rental, backed only by a photo with “sweet smell” handwritten on the window as evidence of cigarette smoke.
- Budget’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Budget with our insider guide or through our executive contacts.
- Budget’s customer service policies are standard. Here are our frequently asked questions about Budget.
Budget customer service response times
| Phone support | Monday through Friday, 7:30 a.m. to 7:30 p.m. Central time. Saturday and Sunday, 8 a.m. to 6:30 p.m. Central time. U.S. customer service: 800-214-6094. Reservations: 800-218-7992. Roadside assistance: 800-354-2847. Budget.com technical help: 800-404-8033. |
| Email support | Budget does not publish a direct customer service email address on its own website. Use the billing feedback form for charge disputes or the general feedback form for other issues. A representative replies by email within two to three business days. |
| Live chat support | Not offered. Budget routes all written inquiries through its feedback forms rather than a live chat window. |
| Social media | Facebook, X, Instagram, YouTube, and LinkedIn. Direct messages on Facebook and X tend to draw the fastest social-team response. |
| Help center/FAQ | The main hub is the Budget customer care page. Topical FAQ sections cover reservations, rental policies, and post-rental questions such as receipts and refunds. |
How to resolve a problem with Budget
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Budget mailing address
Avis Budget Car Rental
379 Interpace Parkway
Parsippany, NJ 07054
Budget loyalty program
Budget runs a free membership program called Budget Fastbreak. It is not a traditional points-and-tiers loyalty program. There are no status levels, and members do not earn redeemable points based on spend
Budget social media channels
Budget executive customer service contacts
Primary Contact
Dana Stewart
Manager, Customer Advocacy
379 Interpace Parkway
Parsippany, NJ 07054
Dana.Stewart@avisbudget.com
Secondary Contact
Bjorn Fjordholm
Director, Customer Service, North America
379 Interpace Parkway
Parsippany, NJ 07054
Bjorn.Fjordholm@avisbudget.com
Chief Executive
Brian Choi
Chief Executive Officer
379 Interpace Parkway
Parsippany, NJ 07054
brian.choi@avisbudget.com
How can I contact Budget customer service?
Call (800) 214-6094 or email customercare@budget.com.
When can I contact Budget customer service?
Monday through Friday, 7:30 a.m. to 7:30 p.m. Central. Saturday and Sunday, 8 a.m. to 6:30 p.m. Central.
Can I change or cancel my reservation with Budget?
Yes, reservations can usually be modified or canceled online or by contacting customer service at (800) 214-6094 or email customercare@budget.com, but fees may apply depending on the rental terms.
How long does Budget take to refund a charge?
Refunds to the original payment method typically take 7 to 10 business days after Budget processes the request. Disputed charges, including damage and cleaning fees, may take longer.
How to get professional help with your Budget problem
If you need help with Budget, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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