Budget

Budget is a car rental company headquartered in Parsippany, New Jersey. It operates in over 70 countries and is a subsidiary of Avis Budget Group, which also owns Avis and Zipcar.

Telephone
Customer Service : (800) 214-6094
Mailing address
Avis Budget Car Rental, 379 Interpace Parkway
Parsippany, NJ 07054
Website
budget.com/en/home

What you need to know about Budget

We receive few complaints about Budget. In our latest case, Budget overcharged a client by $457. Budget charged an innocent customer $450, 18 days later. The company hit a non-smoking customer with a $450 cleaning fee three weeks after he returned his rental, backed only by a photo with "sweet smell" handwritten on the window as evidence of cigarette smoke.

How to resolve a problem with Budget

Try self-service first

Use our proven resolution methods, or Budget’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Budget respond?

Phone support
Monday through Friday, 7:30 a.m. to 7:30 p.m. Central time. Saturday and Sunday, 8 a.m. to 6:30 p.m. Central time. U.S. customer service: 800-214-6094. Reservations: 800-218-7992. Roadside assistance: 800-354-2847. Budget.com technical help: 800-404-8033.
Email support
Budget does not publish a direct customer service email address on its own website. Use the billing feedback form for charge disputes or the general feedback form for other issues. A representative replies by email within two to three business days.
Live chat support
Not offered. Budget routes all written inquiries through its feedback forms rather than a live chat window.
Social media
Facebook, X, Instagram, YouTube, and LinkedIn. Direct messages on Facebook and X tend to draw the fastest social-team response.
Help center/FAQ
The main hub is the Budget customer care page. Topical FAQ sections cover reservations, rental policies, and post-rental questions such as receipts and refunds.
Verified contacts

Budget customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Dana Stewart
Manager, Customer Advocacy
Secondary
Bjorn Fjordholm
Director, Customer Service
Chief Executive
Brian Choi
Chief Executive

Budget customer service policies

Budget's privacy notice covers the Avis and Budget brands under Avis Budget Group. It explains what personal information the company collects when a consumer reserves, rents, or joins a loyalty program, including name, contact details, payment card data, driver's license information, and demographic details. It also describes data the company collects from the rental vehicle itself, including connected-car telematics, GPS location, and information left on infotainment systems when a renter pairs a phone. The notice covers how the data is shared with business partners, service providers, and law enforcement, and it sets out the opt-out and access rights available to consumers in California, the EU, and other jurisdictions. Read it here: budget.com/en/legal-documents/privacy-notice

Budget loyalty program

Budget runs a free membership program called Budget Fastbreak. It is not a traditional points-and-tiers loyalty program. There are no status levels, and members do not earn redeemable points based on spend

Frequently asked questions about Budget

Call (800) 214-6094 or email customercare@budget.com.
Monday through Friday, 7:30 a.m. to 7:30 p.m. Central. Saturday and Sunday, 8 a.m. to 6:30 p.m. Central.
Yes, reservations can usually be modified or canceled online or by contacting customer service at (800) 214-6094 or email customercare@budget.com, but fees may apply depending on the rental terms.
Refunds to the original payment method typically take 7 to 10 business days after Budget processes the request. Disputed charges, including damage and cleaning fees, may take longer.

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