Brussels Airlines is the flag carrier and largest airline of Belgium based and headquartered at Brussels Airport. Brussels Airlines is part of Lufthansa Group.
How to reach a person at Brussels Airlines
Customer Service: (866) 308-2230
Brussels Airlines Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Brussels Airlines
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Brussels Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Brussels Airlines mailing address
100-102, Avenue des Saisons
Box 30
Brussels, Belgium B-1050
brusselsairlines.com
Brussels Airlines social media channels
Brussels Airlines executive customer service contacts
Primary Contact
Tilman Reinshagen
Chief Operating Officer
Box 30
Brussels, Belgium B-1050
katleen.verbruggen@brusselsairlines.com
+32-2-754-18-19
100-102, Avenue des Saisons
Box 30
Brussels, Belgium B-1050
Alternative email: kverbruggen@brusselsairlines.com
Alternative phone number: +32- 2-754-19-07
Matteo Coppens (Secondary – tie with Katleen Verbruggen)
Passenger Recovery Officer bij Brussels Airlines
Brussels Airlines
Matteo.Coppens@brusselsairlines.com
+32-2-754-19-07
Chief Executive
Dorothea von Boxberg
100-102, Avenue des Saisons
Box 30
Brussels, Belgium B-1050
dorothea.vonboxberg@brusselsairlines.com
+32-2-754-1907
How can I contact Brussels Airlines by phone?
You can reach Brussels Airlines at (866) 308-2230.
Does Brussels Airlines fly to the USA?
Yes, Brussels Airlines offers flights to and from the USA.
How do I email Brussels Airlines?
To reach out to Brussels Airlines via email, send a message to service.en@brusselsairlines.com.
Where is Brussels Airlines located?
Brussels Airlines’ main office is located in the city of Brussels, Belgium.
What is the difference between economy and premium economy on Brussels Airlines?
Premium economy typically offers more legroom, better amenities, and enhanced services compared to regular economy.
Is Brussels Airlines a low-cost carrier?
No, Brussels Airlines is not a low-cost carrier; it offers full-service flights.
What is the legal name of Brussels Airlines?
The legal name is simply “Brussels Airlines.”
How can I provide feedback or file a complaint?
Feedback or complaints can be submitted through the contact form on the Brussels Airlines website or by contacting customer service at (866) 308-2230.
How can I check in for my flight?
You can check in online through the Brussels Airlines website or mobile app starting 24 hours before your flight’s departure. Alternatively, you can check in at the airport.
What documents do I need for my flight?
You will need a valid ID or passport, and in some cases, a visa depending on your destination. Check the specific travel document requirements for your destination country on the Brussels Airlines website.
How to get professional help with your Brussels Airlines problem
If you need help with Brussels Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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