Brussels Airlines is the flag carrier and largest airline of Belgium based and headquartered at Brussels Airport. Brussels Airlines is part of Lufthansa Group.
How to reach a person at Brussels Airlines
Customer Service: (866) 308-2230
Brussels Airlines Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Brussels Airlines
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Brussels Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Brussels Airlines mailing address
100-102, Avenue des Saisons
Box 30
Brussels, Belgium B-1050
Brussels Airlines social media channels
Brussels Airlines executive customer service contacts
Primary Contact
Olivier Brynaert
Head of Customer Experience, Servicing and Ancillaries
Box 30
Brussels, Belgium B-1050
olivier.brynaert@brusselsairlines.com
Secondary Contact
Tilman Reinshagen
Chief Operating Officer
Box 30
Brussels, Belgium B-1050
tilman.reinshagen@brusselsairlines.com
+32-2-754-18-19
Chief Executive
Dorothea von Boxberg
100-102, Avenue des Saisons
Box 30
Brussels, Belgium B-1050
dorothea.vonboxberg@brusselsairlines.com
+32-2-754-1907
How can I contact Brussels Airlines by phone?
You can reach Brussels Airlines at (866) 308-2230.
Does Brussels Airlines fly to the USA?
Yes, Brussels Airlines offers flights to and from the USA.
How do I email Brussels Airlines?
To reach out to Brussels Airlines via email, send a message to service.en@brusselsairlines.com.
Where is Brussels Airlines located?
Brussels Airlines’ main office is located in the city of Brussels, Belgium.
What is the difference between economy and premium economy on Brussels Airlines?
Premium economy typically offers more legroom, better amenities, and enhanced services compared to regular economy.
Is Brussels Airlines a low-cost carrier?
No, Brussels Airlines is not a low-cost carrier; it offers full-service flights.
What is the legal name of Brussels Airlines?
The legal name is simply “Brussels Airlines.”
How can I provide feedback or file a complaint?
Feedback or complaints can be submitted through the contact form on the Brussels Airlines website or by contacting customer service at (866) 308-2230.
How can I check in for my flight?
You can check in online through the Brussels Airlines website or mobile app starting 24 hours before your flight’s departure. Alternatively, you can check in at the airport.
What documents do I need for my flight?
You will need a valid ID or passport, and in some cases, a visa depending on your destination. Check the specific travel document requirements for your destination country on the Brussels Airlines website.
How to get professional help with your Brussels Airlines problem
If you need help with Brussels Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.