Brussels Airlines is the flag carrier and largest airline of Belgium based and headquartered at Brussels Airport. Brussels Airlines is part of Lufthansa Group.
Responsiveness rating
What you need to know about Brussels Airlines
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Brussels Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
100-102, Avenue des Saisons
Box 30
Brussels, Belgium B-1050
https://www.brusselsairlines.com/
Phone Contacts
Customer Service: 1 (866) 308-2230
Email Contacts
[email protected]
[email protected]
Social Media Contacts
Executive Contacts
Primary Contact
Laurent Jacobs
Head of Customer Service
100-102, Avenue des Saisons
Box 30
Brussels, Belgium B-1050
+32 471 35 63 34
[email protected]
Alternative Tel: +32 27541907
Secondary Contact
Tilman Reinshagen
Chief Operating Officer
100-102, Avenue des Saisons
Box 30
Brussels, Belgium B-1050
+32 27541907
[email protected]
Katleen Verbruggen
Head of Social relations
100-102, Avenue des Saisons
Box 30
Brussels, Belgium B-1050
+32 2 754 18 19
[email protected]
Alternative email: [email protected]
Alternative phone number: +32 27541907
Matteo Coppens (Secondary – tie with Katleen Verbruggen)
Passenger Recovery Officer bij Brussels Airlines
Brussels Airlines
+32 27541907
Kim Daenen
Manager, Communications & Spokesperson
Brussels Airlines
[email protected] (passed)
+32 479 69 36 48 (Direct)
+32 477 61 86 45 (Mobile)
+32 27541907 (HQ)
Chief Executive
Dorothea von Boxberg
Chief Executive Officer
100-102, Avenue des Saisons
Box 30
Brussels, Belgium B-1050
+32 27541907
[email protected]