Brussels Airlines

Brussels Airlines is the flag carrier and largest airline of Belgium based and headquartered at Brussels Airport. Brussels Airlines is part of Lufthansa Group.

Telephone
Customer Service : (866) 308-2230
Email
Mailing address
100-102, Avenue des Saisons, Box 30
Brussels, Belgium B-1050
Website
brusselsairlines.com/no/en/homepage

What you need to know about Brussels Airlines

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Brussels Airlines

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Brussels Airlines customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Olivier Brynaert
Head of Customer Experience, Servicing and Ancillaries
Secondary
Filip Aerts
Chief Operating Officer
Chief Executive
Tilman Reinshagen
Chief Operating Officer
Chief Executive
Dorothea von Boxberg
Chief Executive
Chief Executive
Lorenza Maggio

Frequently asked questions about Brussel Airlines

You can reach Brussels Airlines at (866) 308-2230.
Yes, Brussels Airlines offers flights to and from the USA.
To reach out to Brussels Airlines via email, send a message to service.en@brusselsairlines.com.
Brussels Airlines' main office is located in the city of Brussels, Belgium.
Premium economy typically offers more legroom, better amenities, and enhanced services compared to regular economy.
No, Brussels Airlines is not a low-cost carrier; it offers full-service flights.
The legal name is simply “Brussels Airlines.”
Feedback or complaints can be submitted through the contact form on the Brussels Airlines website or by contacting customer service at (866) 308-2230.
You can check in online through the Brussels Airlines website or mobile app starting 24 hours before your flight's departure. Alternatively, you can check in at the airport.
You will need a valid ID or passport, and in some cases, a visa depending on your destination. Check the specific travel document requirements for your destination country on the Brussels Airlines website.

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