Brown & Brown provides risk management solutions, insurance products and employee benefits services to individuals and businesses.
How to reach a person at Brown & Brown
Brown & Brown Responsiveness rating
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What you need to know about Brown & Brown
The company responds to most customer complaints in a satisfactory manner.
- Brown & Brown’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Brown & Brown with our insider guide or through its executive contacts.
- Brown & Brown’s customer service policies are standard. Here are our frequently asked questions about Brown & Brown.
Brown & Brown customer service response times
Brown & Brown’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Brown & Brown does not provide a direct customer service phone number on its website. However, the company encourages customers to use its online help center for support inquiries. |
| Email support | Brown & Brown does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries. |
| Live chat | Brown & Brown does not offer a live chat feature on its website. |
| Social media | Brown & Brown is active on social media platforms such as LinkedIn, Facebook, X and YouTube. |
| Help center/FAQ | Brown & Brown does not have a help center/FAQ section on its website. |
How to resolve a problem with Brown & Brown
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Brown & Brown mailing address
300 North Beach Street
Daytona Beach, FL 32114
Brown & Brown executive customer service contacts
Primary Contact
Amber Gibson
Director of Operations
300 North Beach Street
Daytona Beach, FL 32114
amber.gibson@bbrown.com
Secondary Contact
Steve Hearn
Chief Operating Officer
300 North Beach Street
Daytona Beach, FL 32114
steve.hearn@bbrown.com
Chief Executive
J Powell Brown
300 North Beach Street
Daytona Beach, FL 32114
powell.brown@bbrown.com
When was Brown & Brown founded?
Brown & Brown was founded in 1939 in Daytona Beach, Fla.
What industries does Brown & Brown serve?
Brown & Brown supports clients in various industries, including health care, construction, education, retail and transportation.
What types of insurance does Brown & Brown broker?
The firm brokers property & casualty, health, life, liability, cyber risk, workers’ compensation and employee benefits coverage.
How to get professional help with your Brown & Brown problem
If you need help with Brown & Brown, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
