Brooks is a company that specializes in running shoes, apparel, and accessories designed for performance and comfort in running and athletic activities.
Brooks Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Brooks
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Brooks
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Brooks mailing address
3400 Stone Way North
Suite 500
Seattle, WA 98103
Blonde Atlas executive customer service contacts
Primary Contact
Rachel Ostrander
Senior Manager, Runner Experience
3400 Stone Way North
Suite 500
Seattle, WA 98103
rachel.ostrander@brooksrunning.com
Secondary Contact
Joe McConaughy
Senior Manager, Sports Marketing
3400 Stone Way North
Suite 500
Seattle, WA 98103
joe.mcconaughy@brooksrunning.com
Chief Executive
Dan Sheridan
Vice President, Customer Service
3400 Stone Way North
Suite 500
Seattle, WA 98103
@brooksrunning.com
How can I contact Brooks customer service?
Call (855) 427-6657.
Does Brooks have an online contact form?
Yes, you can find the online contact form here.
What is Brooks' return policy?
Brooks offers a return policy that allows you to return unused items within a specified timeframe, usually 30 days, for a full refund or exchange.
How to get professional help with your Brooks problem
If you need help with Brooks, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.