Brooks

Brooks is a company that specializes in running shoes, apparel, and accessories designed for performance and comfort in running and athletic activities.

Telephone
Main : (855) 427-6657
Mailing address
3400 Stone Way North, Suite 500
Seattle, WA 98103
Website
brooksrunning.com/en_us

What you need to know about Brooks

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Brooks

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Brooks customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Rachel Ostrander
Senior Manager, Runner Experience
Secondary
Joe McConaughy
Senior Manager, Sports Marketing
Chief Executive
Dan Sheridan
Chief Executive

Frequently asked questions about Brooks

Yes, you can find the online contact form here.
Brooks offers a return policy that allows you to return unused items within a specified timeframe, usually 30 days, for a full refund or exchange.

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