Brompton

Brompton is a British company that manufactures folding bicycles designed for urban commuting and portability.

Telephone

Main : +44-20-8159-1680

Mailing address

Unit 1, Ockham Drive
Greenford, London UB6 0FD

Website

What you need to know about Brompton

Customer service experiences with Brompton can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Brompton’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Brompton with our insider guide or through our executive contacts.
Brompton's customer service policies are standard. Here are our frequently asked questions about Brompton.

How to resolve a problem with Brompton

Try self-service first

Use our proven resolution methods, or Brompton’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Brompton respond?

Phone support

Customers can schedule a callback via phone, with availability from Monday to Friday.

Brompton's customer service is available during U.K. business hours, typically Monday through Friday, 9 a.m. to 5 p.m. GMT.

Email support

Brompton does not offer email support.

Video call support

For purchasing or technical inquiries, Brompton offers video call appointments available from Monday to Friday.

Online support

Brompton aims to respond to all online contact form inquiries within 72 hours.

Social media

While Brompton maintains a presence on platforms like Facebook, X, and Instagram, specific response times for social media inquiries are not provided.

You can find Brompton's social media platforms here.

Verified contacts

Brompton customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Mike Millar

Head Of Customer Service

mike.millar@brompton.com

Secondary

Paul Williams

Chief Operations Officer

paul@brompton.com

Chief Executive

Will Butler-Adams

Chief Executive

will@brompton.com

Brompton self-service links

To locate a Brompton retailer near you, you can use Brompton's official find a store feature. This tool allows you to search for authorized Brompton dealers and Brompton Junction flagship stores worldwide. Simply enter your location or enable location services to view a list of nearby stores, along with their addresses and contact information.

Brompton customer service policies

Brompton's privacy policy outlines how the company collects, uses, and protects personal data across its group entities. It details the types of data collected, including identity, contact, financial, and technical information, and the methods of collection such as direct interactions and automated technologies. The policy specifies the purposes for data processing, such as fulfilling contracts, managing customer relationships, and improving services, and emphasizes the legal bases for these activities. It also addresses data security measures, data retention periods, international data transfers, and the rights of individuals regarding their personal data, including access, correction, deletion, and objections to processing.

Brompton loyalty program

Brompton does not have a loyalty program.

Frequently asked questions about Brompton

Call Brompton customer service at +44-20-8159-1680.

Brompton's customer service is available during U.K. business hours, typically Monday through Friday, 9 a.m. to 5 p.m. GMT.

Yes, you can find Brompton's online contact form here.

Outdated info? Report it here