Brompton Customer Service Contacts

Brompton’s privacy policy outlines how the company collects, uses, and protects personal data across its group entities. It details the types of data collected, including identity, contact, financial, and technical information, and the methods of collection such as direct interactions and automated technologies. The policy specifies the purposes for data processing, such as fulfilling contracts, managing customer relationships, and improving services, and emphasizes the legal bases for these activities. It also addresses data security measures, data retention periods, international data transfers, and the rights of individuals regarding their personal data, including access, correction, deletion, and objections to processing.

​Brompton’s terms of sale outline the conditions for using the website and purchasing products. Key points include:​

• Purchases: Customers must be 18 or older and reside in the UK. Products are for personal use only. Bicycles are manufactured to UK standards; compliance with local regulations is the buyer’s responsibility. Orders may be limited to two bicycles per customer/delivery address every six months.

• Pricing and payment: Prices include UK VAT. Errors in pricing may lead to order adjustments or cancellations. Ownership transfers upon dispatch and full payment. Accepted payment methods are specified during checkout.

• Delivery: Options include Click and collect or direct home delivery within the UK (excluding Channel Islands). Risk transfers to the customer upon delivery. Some assembly may be required.

• Cancellations and returns: Non-custom products can be returned within 14 days of receipt, provided they are in original condition. Custom-made products are non-returnable unless faulty. ​

• Warranty: Bicycles come with a 2-year unlimited mileage warranty for main frame components, extendable to 7 years upon registration. Other non-wearing parts have a 2-year warranty.

​To locate a Brompton retailer near you, you can use Brompton’s official find a store feature. This tool allows you to search for authorized Brompton dealers and Brompton Junction flagship stores worldwide. Simply enter your location or enable location services to view a list of nearby stores, along with their addresses and contact information.​

You can find parts and accessories for your Brompton bicycle by visiting Brompton’s official parts and accessories page.